Dreams - Hayes Reviews 

Very good dilivered Robert/Marcin

Misleading promises, no refund, and extremely poor service.

I recently cancelled my order with Dreams and returned the mattress protector directly to their store — yet I’m still waiting for my refund. What’s even more frustrating is that they keep repeating the same excuse that the money will be “credited in 10 days,” but they refuse to provide anything in writing or any proper confirmation. It feels like they are deliberately delaying the refund of my own money.

What makes this worse is that their staff were very quick to push and persuade me to “book now”, reassuring me that I could “always return it later and get a full refund.” This turned out to be completely untrue. Once they have your payment, the helpful attitude disappears, and you’re left chasing them endlessly for something that should be simple and honest.

For a big brand like Dreams, this kind of behaviour is unacceptable. Misleading customers just to secure a sale — and then refusing to refund after a return — is extremely unprofessional.

I would strongly advise others to be careful with what they promise in-store. My experience has been stressful, time-wasting, and totally avoidable.

Require better communication,my order was sold to someone else.
Staff at the store were helpful however I had to call head office number of times and explain to get issues resolved.

Excellent delivery service

I have had very bad experience with Dreams accounting. I have ordered and paid for one headboard in Hayes store, dreams have added another headboard without asking me . I have spent 5 phone calls and one hour of my time telling them that I do not need 2 headboards. None have been delivered yet. Still they insist I pay for 2 headboards. I do not know how to sort this out

Excellent customer service good fast delivery and helpful staff delivering my items and installation

Good staff, experienced

In store customer service was excellent and it was great to be able to try the sofa-bed I'd seen online. Delivery was also very efficient and helpful. I'm very pleased with the Gallway 3 seater sofabed

Thank you Prince for your excellent service! We love our sofa bed and are so pleased with the service and efficient delivery.

The bed is as I wanted just one star short that sides of the bed don’t touch the floor so I am afraid all the dust etc will go into the storage area.
If you want to know how comfortable it is, I am happy to say it is very comfortable and I love the headboard. I am using my previous mattress which fits perfectly and it was almost new. I will be coming back to order a second bed from you in smaller size. Thanks for your service.

Helpful and warm welcoming staff

Served by the excellent Umar. He gave excellent advice and was very knowledgeable about Dreams beds and products. Even when I went back to amend my order he was again super helpful. A real treasure of a salesperson to the Hayes store. Thank you for everything Umar 5* to you.

I'm Very pleased with my new bed, my mattress is so comfy, it's was a expensive mattress called Therapur as its a cooling matress, but well worth the money I must say

The store experience was great. Umer was very pleasant and helpful. Great customer service Delivery times are too long as i had to reschedule. The delivery was smooth on the day.

Disappointed in the base as the drawers don't align with the base. The fixtures are substandard and silver finishing has a poor finish. Half the base has poorly fitted fabric that's loose. The clips to hold the bases together are not very good as the fall off therefore I only have 1 clip holding the bases together. The mattress is comfortable and so far I've not had any issues. But it's only been 10 days

matress is ok i have take AN 8 YEAR GUARANTEE will wait a few months to possible exchange

We are happy with this mattress, before this we can't sleep whole night, we were struggling a lot like back pain , feeling uncomfortable and many more things we faced but after this mattress we never faced any of bad experience. Even we saw other brand mattress as well but at first sight this mattress we liked it. Anyways Thanks so much.

From start to finish the process was seamless. We received our bed on the day we requested and we were always kept informed.

I regret choosing this company for my mattress purchase. I returned my first unsatisfactory mattress and paid nearly £1000 for a replacement, but within a year, one side is already sagging. I've attempted to contact the compliance team without success.

Excellent service from store to door.
Very attentive knowledgeable and helpful staff.
Delivery drivers extremely happy and friendly with great comms and helpful bed assembly instructions.