Umar Ali warmly welcomed us and he guided us at his best. He explained each bit we had been asking and he also suggested a lot of combinations of our choices as well as colours, material, layout almo... See more
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I was served by a young gentleman called Aman. He was very helpful and answered all of my questions. He seemed to be very knowledgeable regarding the products sold within the store. He greeted me with... See more
We were greeted by Kishan- Sales advisor who took the time to walk us through the store. He guided us through the mattress assessment tool and then picked out best mattresses as per our body needs/ a... See more
The store experience was great. Umer was very pleasant and helpful. Great customer service Delivery times are too long as i had to reschedule. The delivery was smooth on the day. Disappointed in th... See more
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Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Hayes Bridge Retail Park, UB4 0RH, Hayes, United Kingdom
- 02085 690909
4.6
Excellent
199 reviews
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Our experience was made great my one of your staff members
Our experience was made great my one of your staff members at the Hayes branch (Bridge Retail Park) he helped us through the process of choosing the right bed for my mum. He was very informative and his friendly manner was greatly appreciated. The bed is fantastic in all an excellent experience.
February 28, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
This is worst place to shop
This is worst place to shop. I purchased a mattress from Dreams Hays store and was delivered with extremely strong chemical smell. Calling back the store they just asked me to call customer services. After waits 45 minutes on hold spoke to CS agent who just said nothing she can do and asked to wait three week and call us back if the smell is still there. I told her that I am worried about the chemical smell that might be dangerous, she just said not much she can do. It has been a nightmare
February 21, 2025
Unprompted review
Reply from Dreams - Hayes
Good morning Mohammed,
Thank you for taking the time to leave us a review and for speaking to me yesterday regarding the issues you have advised.
I have sent you an email detailing what we have discussed.
I look forward to your response.
Kind Regards,
Wayne
Very good always like to buy from dreams
February 15, 2025
Absolutely love my bed and thank you to…
Absolutely love my bed and thank you to the guys they were brilliant 👏 and on time to deliver my bed once again thank you dreams 😊
January 22, 2025
The bes delivery drivers
December 29, 2024
They were very helpful and patient…
They were very helpful and patient while I was deciding which mattress would suit me.
December 14, 2024
2 bed purchase hayes branch
We bought two beds for our recent house move. Both beds are extremely comfortable. The sales team at Hayes were excellent especially Ivona. She helped us the minute we walked into the store. And made sure we were happy with out purchase. The delivery men were also brilliant.
December 2, 2024
The best purchase I have done in years
The best purchase I have done in years.
The mattress is so comfortable and sleep so well on it.
November 1, 2024
Great Service
Went into the store and the service I received was excellent.
Would visit again.
October 20, 2024
Good nights sleep
We only popped into Dreams on the off chance. Staff were friendly, helpful and knowledgeable. Mattress we bought is good quality and very comfortable.
October 11, 2024
I'm very happy
October 5, 2024
Poor service
The delivery team were shocking, not only did they deliver the both mattresses to the wrong address, but when i rang to say its not delivered and I've been waiting, they insisted i was in the wrong and told me how pictures were taken as proof. I insisted i knew my own address and that they've made a error and that someone else had 2 new mattresses. They then gave me a unknown length of time to go retrieve them. I was in 2 minds weather to accept them as someone else had them for a unknown length of time and was annoyed as i was made late for my next work meeting, they could see this and not once for they apologise and just said "mistakes happen", "do you want them or not" that was there approach, when they have 1 job to do but can't even get that right
October 4, 2024
Reply from Dreams - Hayes
Good morning,
Thank you for taking the time to leave us your review.
I am truly sorry to hear of the issues you experienced on the day of your delivery. I am glad that everything was resolved on the same day, but I note that this should not have happened.
Following our conversation today, I have sent you an email confirming what we discussed. Once I have received the information I have requested, I will be sure to implement the solution we agreed.
Many thanks,
Kishan
Great service
Great service, reason prices and quick efficient delivery. Everyone we encountered friendly and professional. Have used for the last 5 years
September 20, 2024
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