The delivery team were fantastic, so polite and answered any questions we had. Very professional. Love the bed so comfortable.
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Friendly and helpful service in store with staff who had very good product knowledge. The lady who served me understood my requirements and did not try to sell me something over my budget but found e... See more
They have a wide range of mattresses, we tried many. We were offered to use the sleepmatch bed which analyses how to lie and takes into account any issues you might have (I have lower back pain). It t... See more
We received a fantastic level of service in the Hemel store, the staff were polite, super helpful, allowed us all the time we needed to make the right choice. The delivery/installation team. We’re pol... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3C Riverside Shopping Centre, HP1 1BT, Hemel Hempstead, United Kingdom
- 01442 251886
4.7
Excellent
112 reviews
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The delivery team were fantastic
The delivery team were fantastic, so polite and answered any questions we had. Very professional. Love the bed so comfortable.
June 20, 2026
Great service - in and out in 20 mintues
They have a wide range of mattresses, we tried many. We were offered to use the sleepmatch bed which analyses how to lie and takes into account any issues you might have (I have lower back pain). It then recommends which mattress would help you in 3 minutes flat. It chose the one I had already tried and felt comfortable on - which affirmed the decision. In and out in 20 minutes - happy customer.
May 10, 2026
Unprompted review
Amazing staff…
From start to finish all staff were really friendly and helpful. From helping us choose the right bed to explaining how the bed was put together and how to operate it.
April 19, 2026
All good from start to finish
All good from start to finish, both staff sorted me out with the mattress and specific delivery I required along with finance and limited offer. Good knowledge of products and the one I wanted was on display.
April 11, 2026
Fantastic service
Fantastic service, was clear about day and time of delivery, even helped to bring the heavy boxes inside for me. Bed now built and looks amazing. Best nights sleep in a long time!!
March 5, 2026
Unprompted review
Delivered exactly when said it would…
Delivered exactly when said it would be. Matrress very comfortable.
February 8, 2026
Rachel at Hemel Hempstead is amazing
Rachel at Hemel Hempstead is amazing. So friendly and helpful no pressure very informative. We were able to purchase the exact mattress for the right price.
January 24, 2026
New bed and mattress
Excellent service from start in the Hemel shop to the delivery of the end product!
A very comfortable bed and great choice, we are really happy with the purchase - well done Dreams
December 20, 2025
Excellent experience finding the right…
Excellent experience finding the right bed. Very helpful thanks Jack!
November 26, 2025
Unprompted review
Super helpful staff
Super helpful staff. Took time to explain and show the various beds and matresses. Didn't try to oversell.
December 1, 2025
Unprompted review
We received a fantastic level of…
We received a fantastic level of service in the Hemel store, the staff were polite, super helpful, allowed us all the time we needed to make the right choice. The delivery/installation team. We’re polite, efficient and cleaned up after themselves, and our new bed is the best I’ve ever slept on. I cannot fault the service we have been given. Well done Dreams, you really were a Dream Team!!
November 23, 2025
May use AI-assist with repliesRead more
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Disappointed
I went to my local dreams store to look for a tempura mattress. The guy told me to lay on the tester computer bed and that would tell me the best on for me. I did this and he told me my most suited one. I ordered it in a double. When it was delivered my daughter had to move in as she was buying a flat which wasn't ready. She bought her bed I slept in a single. The mattress was not used for two months after delivery. Then when I eventually used it ive had constant hip and back pain. Not sure if I could change it now.
June 1, 2025
Unprompted review
Reply from Dreams - Hemel Hempstead
Good afternoon
I am sorry you are not getting on with the mattress. We would like to assist with this, however we require some additional details.
We have requested these from Trustpilot, and I look forward to hearing from you shortly.
Many thanks
Peter
Wonderful experience at Hemel hemstwad
The team at Hemel Hempstead are fantastic, friendly and offered expert advice expert advice.
What a wonderful experience, I came away confident that I had made the right choice
October 24, 2025
Unprompted review
Good helpful people in the shop and…
Good helpful people in the shop and good value for money
October 4, 2025
Happy customer
Good service and delivery. Delivered on time.
All staff courteous and helpful.
September 21, 2025
Awesome
From the moment we walked into the store to the delivery of the bed all very professional and easy transaction all round would definitely recommend these guys they were awesome!
September 14, 2025
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