The delivery team were fantastic, so polite and answered any questions we had. Very professional. Love the bed so comfortable.
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Friendly and helpful service in store with staff who had very good product knowledge. The lady who served me understood my requirements and did not try to sell me something over my budget but found e... See more
They have a wide range of mattresses, we tried many. We were offered to use the sleepmatch bed which analyses how to lie and takes into account any issues you might have (I have lower back pain). It t... See more
We received a fantastic level of service in the Hemel store, the staff were polite, super helpful, allowed us all the time we needed to make the right choice. The delivery/installation team. We’re pol... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3C Riverside Shopping Centre, HP1 1BT, Hemel Hempstead, United Kingdom
- 01442 251886
4.7
Excellent
112 reviews
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Good staff very friendly and helpful…
Good staff very friendly and helpful full recommend
January 2, 2022
Unprompted review
An unexpectedly pleasant experience
An unexpectedly pleasant shopping experience at Dreams in Hemel Hempstead. Richard was exceedingly helpful, attentive and friendly without being at all pushy. A well stocked showroom with plenty of options. 1 month to deliver was longer than I'd hoped but much the same as others. Overall very satisfied.
September 29, 2021
Unprompted review
Great service at the showroom
I bought all bedding essentials I need at the time of relocation. Great service at the showroom, best prices within reasonable range in town, made sure that the order reaches me smoothly.
September 27, 2021
Unprompted review
Excellent service from the staff at the…
Excellent service from the staff at the Hemel Hempstead store last week. Courteous, knowledgeable and humorous. All in all a very good experience.
September 9, 2021
Unprompted review
Dreams store hedge end
We walked in the store not knowing what mattress we would want but when greeted by Claire she suggested trying the sleep machine, this was really useful as it narrowed down the many options and we were really happy with the one we purchased . We could not fault the staff and were very happy with the expertise shown by Claire
September 1, 2021
Unprompted review
Dreams Hemel Hempstead
Went into Dreams in Hemel Hempstead to look for a new mattress, we were welcomed on entry by Natalie, she was very helpful throughout our visit and was very knowledgeable. We ended up walking out the store with not only a new mattress on order but pillows too 🤣. Would definitely recommend a visit!.
August 31, 2021
Unprompted review
May use AI-assist with repliesRead more
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Hassle for refund and lies!
I was told delivery by 26.8 when in store. Suddenly when the order was placed we were told 9.9 but they would call head office to bring it forward. We were called today and told nothing could be done on lead time. I was also told the cool touch was exclusive to Dreams but they have the same in Tempur in Hatfield and £500 cheaper. Now in asking for a refund, I am told they will call back within 72 hrs. I paid in store, so why can't the store person issue the refund?
August 23, 2021
Unprompted review
Reply from Dreams - Hemel Hempstead
Good morning Sean
Thanks for leaving us your review. I am sorry to hear of the issues raised in your review. I tried calling to discuss this but sorry I missed you.
I will try again later but incase we keep missing each other, I have emailed you separately acknowledging your complaint and proposing a resolution to the issues raised.
This also contains my direct details and kindly let me know if I can help with anything else.
Many thanks
Stephen
Served by Rachel in Hemel
Served by Rachel in Hemel. Very helpful and felt listened to. Given good advice about bed types and allowed time to try out different types. Not pushed to go for more expensive but best value for us. Kept children engaged during our visit allowing us time to choose and try out beds. Awaiting delivery but hopefully a good choice. Looked up bed after visit and seems like good reviews.
August 8, 2021
Unprompted review
Reply from Dreams - Hemel Hempstead
Hi David,
Thank you for reviewing our Hemel store; we are very happy to hear that you enjoyed your experience with us.
Please rest assured that the Dreams management team do check up on reviews of their stores so your comments have been passed on.
Once again we'd like to thank you for leaving this lovely review and we do hope that you buy with us again!
Kind regards,
Charlie
Great experience, highly recommended!
Extremely helpful and knowledgeable staff that took the time to understand my needs from a mattress. Covid safe and I felt at ease throughout my visit. Highly recommended!!
July 3, 2021
Unprompted review
I went to dreams this afternoon
I went to dreams this afternoon. To look at the mattresses. I was served by Rachel b35 8. Who was very helpful and explained a lot of things to us us5 very pleased with the service this was at Hemel Hempstead. We bought a mattress which is going to be delivered Friday. Up to now very pleased with the service I've got. Kind regards Peter O'Connor
June 7, 2021
Unprompted review
First Time to Visit Dreams in Hemel…
First Time to Visit Dreams in Hemel Hempstead.. Have used another Company before so thought we would try a change. We were very happy with the excellent service we receive from Steve and Rachel.
We made our purchase and the delivery time was very fast..
Cannot recommend this Company and Store highly enough...
May 2, 2021
Unprompted review
Exceptional services by Hemal Hempstead store …
Rachel and her team in Hemal Hempstead store were absolutely fantastic. Top customer services and really had amazing knowledge of beds and services. Meet anyone in that store they will work with you and find the right bed and the right budget for you.
December 21, 2020
Unprompted review
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