Anna - Hereford Store Lovely customer service and very pleased with the service. Came in looking for an adjustable bed but decided against it… advised that the mattress advised would be just as b... See more
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Lorna was very helpful & explained things perfectly. Let me try a wide range of mattresses & explained what each one was on price & what would be suited to me. Even made me a hot drink. Not an easy de... See more
Visited the Hereford store to purchase a bed. Sandy was absolutely amazing in helping us choose the right bed and mattress. She was so friendly and very patient. Thank you!
Felt the customer service at the finding & buying a mattress were a little pushy and wanted a higher value sale, not listening to our needs. Once ordered, delivery was exactly on date given. Delive... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Salmon Retail Park, HR4 9SB, Hereford, United Kingdom
- 01432 279737
4.7
Excellent
413 reviews
Asks customers to review
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Fantastic customer service.
The staff instore, made the experience so very easy and straightforward.
February 7, 2025
Felt valued as a customer by the very…
Felt valued as a customer by the very helpful sales staff. Helped us choose the right bed for us a the right price. Tea wasn't bad either !
When the boys delivered the bed they were well manarred respectful of our home and had the bed up in no time at all. They showed us how to operate the ottaman and made sure we understood the do's and dont's.
Well done dreams and thank you Hereford store.
February 5, 2025
Helpful and cheerful staff giving us…
Helpful and cheerful staff giving us confidence in their suggestions
January 29, 2025
Chris saleslady
I was looked after very well by Chris no hard sell just polite and useful information x
January 9, 2025
Really pleased with the service at…
Really pleased with the service at dreams.Lorna the advisor went through everything with us and explained the process clearly.very pleased with the mattress we chose.
The delivery was exactly how it should be. The driver rang to give us the time slot,and rang again when close by.couldn’t be more helpful,and pleasant to deal with.
Highly recommended the company from start to finish of the process.
Many thanks David
January 31, 2025
Unprompted review
Very helpful staff couldn't do enough
February 1, 2025
Outstanding service from start to…
Outstanding service from start to finish and mattress is absolutely amazing
January 22, 2025
Very good service
The staff at Dreams Hereford were great and the delivery team great . They put the bed together quickly , gave good advice, and wore overshoes !! The mattress itself ( Tempur) is very comfortable. The duvet and pillow bundle is not worth the money at all. This is why 4 stars not 5.
January 16, 2025
May use AI-assist with repliesRead more
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After sales customer service
Purchase of bed and mattress in store was good. I was given a quick delivery date only I didn't get what I ordered, 2 different colour bed parts. Delivery drivers were great. Eventually the correct colour was delivered after 8 days. The in store after sales customer service left a lot to be desired.
January 7, 2025
Unprompted review
Reply from Dreams - Hereford
Good afternoon,
Thank you for taking the time to leave us your review.
I am sorry to hear that some of the parts that were delivered were the wrong colour. I also want to apologise that you did not receive a response to your email in a timely manner.
I did try to call you to discuss your order in more detail but as I was unable to reach you, I have sent you an email and I do hope to hear from you soon.
Many thanks,
Kishan
Beware mattress "bulge"!
Beware mattress "bulge"!
In 2023 we bought two beds with mattresses from Dreams in Hereford. After less than 12 months of use the king size Silentnight mattress (RRP £700+) had developed a bulge or hump in the centre running from top to bottom. Uncomfortable. We complained to Dreams who eventually commissioned an inspector to examine the mattress. Result? The mattress was only 2.5cm raised in the centre and it was "allowed" to be up to 3.5cm at that age! At this point we were told the mattress should have been rotated once a month. We would never have bought such a mattress if this had been made clear at the point of sale. We are both in our seventies and I have a heart condition. We took our complaint to Silentnight as the mattress has a 5 yr guarantee label. Silentnight said that the guarantee was Dreams' responsibility and could not help. We both feel we have been badly let down and would like to warn others of this shabby service.
FOOTNOTE: Following the review above I was contacted by Dreams' head office and was pleased to accept a substantial offer of vouchers in compensation for our experiences.
September 11, 2024
Unprompted review
Reply from Dreams - Hereford
Good afternoon Bob,
Thank you for taking the time to leave us your feedback and for speaking with me today.
I am sorry to hear that you are experiencing an issue with your mattress.
Following our conversation, as agreed, I have sent you an email and I do hope to hear from you soon.
Many thanks,
Kishan
Delivered on date and time to suit us
Delivered on date to suit us. Put together profesionaly in no time. Many thanks
December 28, 2024
Helpful staff
Helpful staff. The mattress is good. Delivery was very smooth. On time. Respectful of our home.
December 10, 2024
From the knowledgable staff in store &…
From the knowledgable staff in store & delivery on time & 2 phone calls to let us know what time to expect our New Matttress. And take our Mattress upstairs and into our bedroom .
December 18, 2024
I was very happy with the way the…
I was very happy with the way the member of staff treated me in Hereford branch.
December 15, 2024
Unprompted review
Wrong bedAsk for a code lofting bed and got a…
Ask for a cide lifting bed and got a long lifting one
December 13, 2024
Reply from Dreams - Hereford
Good Morning,
Thank you for taking the time to leave your review and for speaking to me over the phone just now. I am pleased that we were able to resolve this.
If there is anything else I can help with, please let me know.
Many Thanks,
Simon
Great service.
We thought choosing a new bed would be difficult, but Dreams were great. Had the bed for 4/5 weeks now-so far so good!
December 10, 2024
Great service from start to finish
Great service from start to finish. Delivery instructions were clear and we were kept informed at all times. The delivery men covered their shoes at the front door and took away the old bed and set up the new one with no fuss.
December 10, 2024
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