Visited the Hereford store to purchase a bed. Sandy was absolutely amazing in helping us choose the right bed and mattress. She was so friendly and very patient. Thank you!
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See what reviewers are saying
2025 - our first experience of Dreams. We had barely made it through the door before being greeted by a member of staff. Her knowledge was excellent and she guided us through the process of find... See more
We were greeted straight away by a very knowledgeable and genuine young lady. She took us through the whole process and explained things very well. We tried several beds after being on the test bed an... See more
Great shop assistant. Friendly, knowledgeable, not aggressive, lead to the correct decision with no hassle. Delivery arranged with no fuss. Van arrived easily within the time given. 2 men were help... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Salmon Retail Park, HR4 9SB, Hereford, United Kingdom
- 01432 279737
4.7
Excellent
411 reviews
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great experience
I had a great experience at Dreams Hereford. Lorna was very professional, knowledgeable, friendly and patient. I wish there were more consultants like Lorna.
March 28, 2025
Unprompted review
A dream of an experience.
Can't fault the friendly service or product .
Very professional, but made you feel welcome and a genuine desire to satisfy your needs.
March 14, 2025
Customer service like no other
2025 - our first experience of Dreams. We had barely made it through the door before being greeted by a member of staff. Her knowledge was excellent and she guided us through the process of finding a new bed that would meet our needs. We were offered hot drinks, talked through the purchase and received various discounts. Excellent service from a well-trained sales person.
Delivery crew were similarly excellent.
Nothing changed when we returned for a somewhat smaller purchase of a headboard for another bed.
I hope Dreams pay their staff well - they deserve it.
March 9, 2025
Great service from start to finish from…
Great service from start to finish from instore help finding perfect mattress to prompt delivery on selected day and time. Highly recommend thankyou Dream Team
March 6, 2025
Great experience
Right from when we first walked into our local store, we were helped in choosing the correct bed and mattress, with smiles and advise. The 2 guys that put it together, and took our old one away, we're very curtious and didn't stop from the moment they arrived
March 6, 2025
Double bed delivery
Very efficient and on time. Helpful chaps who delivered the bed and I have no complaints.
February 28, 2025
Positive experience all round
We received excellent service in the store. Arranging delivery was easy. The delivery drivers arrived when stated. They were very helpful and friendly. All in all a very positive experience. Thank you
February 11, 2025
The delivery men were very helpful and…
The delivery men were very helpful and pleasant. The mattress arrived within the timeframe that they stated. And the mattress is amazing ⭐⭐⭐⭐⭐ all round
February 19, 2025
GREAT CUSTOMER SERVICE
Very impressed with the service I received from customer service lady, Lorna, who gave me a warm, friendly welcome at the Hereford store recently. She knew her product and listened carefully to my needs , which included health issues, bedroom space and my available budget. I did not feel pressured and she expertly and patiently showed me suitable items which i was invited to lay on. I found what I hope will be ‘just right ‘ as Goldilocks would say! There is no question the superb product knowledge and interpersonal skills of this salesperson helped me to make a purchase and furthermore to actually enjoy what might otherwise have proved a somewhat daunting experience.
February 18, 2025
Unprompted review
Great service
Great service, excellent product knowledge, excellent staff who really know thier products. We were given time to make a decision without being pushed.
February 16, 2025
Unprompted review
Delivery was very soon after purchase…
Delivery was very soon after purchase in the shop, so no long waiting time. The delivery was quick and clean. Was impressed by the way the delivery men put overshoes on. before stepping on the carpet.
The bed has turned out to be wonderful, It is for my son who usually does not sleep well. He says that he now has the best night ever.
February 15, 2025
Lady in shop..and Delivery men..
February 8, 2025
Fantastic customer service.
The staff instore, made the experience so very easy and straightforward.
February 7, 2025
Felt valued as a customer by the very…
Felt valued as a customer by the very helpful sales staff. Helped us choose the right bed for us a the right price. Tea wasn't bad either !
When the boys delivered the bed they were well manarred respectful of our home and had the bed up in no time at all. They showed us how to operate the ottaman and made sure we understood the do's and dont's.
Well done dreams and thank you Hereford store.
February 5, 2025
Helpful and cheerful staff giving us…
Helpful and cheerful staff giving us confidence in their suggestions
January 29, 2025
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