The staff in store were really helpful and go above and beyond. One dropped some info round to my house and they also bring things out to waiting cars (no car parking directly outside). The delivery w... See more
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Very helpful staff in the shop and we used their handy sleeping position analyser machine to help us choose our new mattress (pointed towards mid range firm options rather than the most expensive whic... See more
Went to the shop on recommendation of friends but really only to browse. Sales assistant Chazz couldn't have been more helpful and knew her subject in great detail. Having experienced the Sleepmat... See more
Welcoming staff and I wasn't rushed into choosing a mattress. Delivery was to suit me and it arrived on time. I have had much better nights sleep ever since it arrived. I wished I'd got one sooner an... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Units CU1 & CU2 Bishops Weald House, RH12 1AH, Horsham, United Kingdom
- 01403 266557
4.8
Excellent
154 reviews
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Very good service…
Took time to make sure right bed for me. Helpful staff in Horsham. Lovely bed. Very comfy
July 5, 2026
First class service
The staff in store were really helpful and go above and beyond. One dropped some info round to my house and they also bring things out to waiting cars (no car parking directly outside). The delivery was quick and smooth, again with very helpful staff. All in all, happy with the mattress and the service was first class
June 14, 2026
Very happy with my purchase from…
Very happy with my purchase from Dreams. The mattress is well made, comfortable, and offers great support. And waking up without back pain.
June 26, 2026
The 2 guys that delivered. Brilliant . Well done lads .
Easy . Stress free . No problem . Knew what we wee needed . Before hand too . Which also helped
May 10, 2026
Just Brilliant.
Welcoming staff and I wasn't rushed into choosing a mattress. Delivery was to suit me and it arrived on time. I have had much better nights sleep ever since it arrived. I wished I'd got one sooner and would highly recommend Dreams in Horsham.
May 3, 2026
Went into the Horsham Dreams store…
Went into the Horsham Dreams store looking for a mattress, after we had first been into another bed shop in the town, where the service was atrocious, the saleswoman was disinterested, and the products were way overpriced. In Dreams, we were greeted by Kerryn who looked after us throughout. She was extremely knowledgeable, very helpful, and the level of service she provided was excellent, exactly as it should be but is sadly very rarely experienced these days anywhere. In future, we will always go to Dreams and will recommend it to everyone - and tell them to look out for Kerryn especially!
April 27, 2026
Unprompted review
Great service
Great service, very knowledgeable and offered drink on arrival. We used their Sleep Test machine to find the best type of mattress for use and bought one which we are very pleased with
April 24, 2026
The staff were very helpful and…
The staff were very helpful and cheerful. This made our shopping experience excellent
February 7, 2026
Peace of mind and great experience.
The staff is very welcoming, listened to my needs and offered various options, for choice but also to ensure I was 100% happy with my choice. Not pushing for the sale, they allowed me to take my time, try and I took a day to think about it before buying. Very satisfied with the whole experience
February 21, 2026
Unprompted review
Excellent Service
Very impressed with the sales and delivery team on my new divan base and mattress. Also the removal of old furniture. Excellent
February 13, 2026
HAPPY DREAMS
After having our Tempur mattress for 15years it was time for a change.
We went to your Horsham branch and purchased our new Tempur with advice from the staff which we found very helpful.
The new mattress and pillows are excellent and a good night's sleep is brilliant.
Many thanks to all the staff.
January 31, 2026
We felt welcomed on arrival
We felt welcomed on arrival. The staff were not pushy and made time for us. Ben, who served us was most knowledgeable and a real credit to the team. Excellent, careful delivery staff too.
We are delighted with the Tempur mattress and would definitely recommend the Horsham store.
January 11, 2026
Delivered as advised
Delivered as advised, really comfortable mattress, very pleased with our purchase delivery and advising us of a time frame.
January 25, 2026
From friendly helpful staffbuying the mattress to having it…
From buying the mattress to having it delivered was a smooth process. I was updated on when it would be delivered.
January 25, 2026
the hands on experience from beginning…
The hands on experience from beginning to the end we were met with a smile a welcome and part of a plan to get a mattress that was just write for me i felt special and listened to. The experience began on the bed that measures and calculates how you sleep and weight and comfort great massager as well,then no expense in time was spent showing me a few beds which i tried out until i was satisfied with the outcome even a cup of coffee while i was considering,the patience and time i was very grateful for.Thank you.
January 17, 2026
The best buying experience ever
Everybody was so polite and helpful.
From the showroom salesman to the delivery team. I could have asked for better.
January 17, 2026
Double Ottoman bed
had a great experience at dreams wanted to buy a double bed for my daughter. The assistant in the shop was incredibly helpful when choosing the bed and mattress. Very quick delivery all went very smooth. Daughter is very happy with her double bed. excellent experience.
January 2, 2026
I'm very pleased with my new bed and…
I'm very pleased with my new bed and mattress, quilt and pillows, all are very comfortable from Dreams in Horsham.
All the staff there have been very helpful with their customer service and I would recommend them.
December 16, 2025
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