Really knowledgeable and helpful staff, especially James who did a great job running me through my options and helping me pick out the ideal bed for my needs. Top bloke. The delivery people were also... See more
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Great service from James in ilford branch right from the start! Would definitely recommend to family & friends. Welcomed us in, offered us a drink, let us compare and find the right mattress for us.... See more
James at the ilford store gave excellent customer service without being too pushy, we got offered drinks and he explained about the exsperience bed, it made buying two new mattresses so much easier, a... See more
We visited Dreams Ilford store this weekend looking for a new mattress. We did not do much research in advance, however, the staff in the store was very knowledgeable and help us the all way thr... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
452 High Road, IG1 1UT, Essex, United Kingdom
- 02084 785888
4.6
Excellent
174 reviews
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Very helpful and experienced staff
Very helpful and experienced staff. They helped me with my purchase and offered me the best advice. Friendly and welcoming. They exceeded my expectations. Highly satisfied with my purchase
September 22, 2021
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Dreams Good Experience at Store
Sales staff had good knowledge of the products on offer. None of your typical high pressure sales talk. Didn't set out to steer us towards buying products that were expensive, and didn't suit our needs or budgets in fact quite the reverse.
July 31, 2021
Unprompted review
Reply from Dreams - Ilford
Hi Stephen,
Thank you for sharing your feedback with us!
We're thrilled to hear that our fantastic Dreams team was able to assist you with your purchase.
Please do not hesitate to reach out to us once again if you have any questions about your products, or our future promotions!
Best Wishes,
Charlie from The Customer Services Team
I visited the Ilford branch and…
I visited the Ilford branch and wonderful salesman called James helped me look for a nice bed base and I was very satisfied from his service.
July 26, 2021
Unprompted review
Reply from Dreams - Ilford
Good evening,
Thanks for sharing your feedback with us.
We are thrilled to hear that you are happy with our products and customer service.
We hope to welcome you back to the store soon!
Kind regards,
Charlie from The Customer Services Team
Excellent Beds
The quality of beds on offer are superb. Very reasonably priced. I bought another bed after 9 years, this time we went for the super king. The first one was a double bed and it's still superb in condition. Wouldn't hesitate in recommending them friends and family.
July 22, 2021
Unprompted review
Reply from Dreams - Ilford
Good evening,
Thank you for your 5 star review, we're happy to hear you had an excellent experience with us.
We hope you buy with us again!
Best wishes,
Charlie
Great service without a pushy…
Great service without a pushy salesperson. Looking forward to receiving our new mattress.
May 4, 2021
Unprompted review
good service
April 29, 2021
Unprompted review
High Quality products and excellent service
First time I visited Dreams shop and I was fully satisfied with their product and service.That’s why I bought from them product from first visit
April 26, 2021
Unprompted review
Excellent service in store
Excellent service in store, quality products ,value for money
April 25, 2021
Unprompted review
Shop was very clean and covid…
Shop was very clean and covid friendly.They were very nice and helpfull, and shoes their best products and asked questions to help assist in our purchase
April 18, 2021
Unprompted review
Three products bought in one year. All hassle-free.
Ironically we've had one complete new bed and two new mattresses this year. Haven't been able to fault either the sales or the delivery process.
As for the products, great quality.
December 27, 2020
Unprompted review
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