Really knowledgeable and helpful staff, especially James who did a great job running me through my options and helping me pick out the ideal bed for my needs. Top bloke. The delivery people were also... See more
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Great service from James in ilford branch right from the start! Would definitely recommend to family & friends. Welcomed us in, offered us a drink, let us compare and find the right mattress for us.... See more
James at the ilford store gave excellent customer service without being too pushy, we got offered drinks and he explained about the exsperience bed, it made buying two new mattresses so much easier, a... See more
We visited Dreams Ilford store this weekend looking for a new mattress. We did not do much research in advance, however, the staff in the store was very knowledgeable and help us the all way thr... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
452 High Road, IG1 1UT, Essex, United Kingdom
- 02084 785888
4.6
Excellent
174 reviews
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Great staff, great service
Really knowledgeable and helpful staff, especially James who did a great job running me through my options and helping me pick out the ideal bed for my needs. Top bloke. The delivery people were also spot on, unlike other delivery people they found my property no problem and delivered the bed exactly where it needed to go.
May 30, 2026
Customer service was very good
Customer service was very good. Had the patience until I was ready for delivery. Thanks
Patience
June 6, 2026
Great professionalism
Great professionalism, very informative by driver and fitter ,I would not have any hesitation in recommending those two individuals
June 6, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Dreams - Ilford
Good Morning Raqib
Thank you very much for taking the time to leave a review. Your feedback is truly appreciated.
I have sent you an email and I’m looking forward to your reply.
Regards,
Nick
During the offloading of the mattress…
During the offloading of the mattress from the delivery vehicle, it was inadvertently dropped, landing on its side. This incident raises concerns regarding potential damage to the product.
May 9, 2026
Reply from Dreams - Ilford
Good afternoon,
Thank you for your recent review.
I am sorry to hear there was an issue with your delivery.
We have attempted to discuss this further with you today and look forward to hearing back from you.
Kind Rgeards,
Wayne
Brilliant customer service
Brilliant customer service. Have used them several times previously. Cannot complain, thank you again.
February 6, 2026
Staff at the Seven King's Dreams …
Staff at the Seven King's Dreams branch, especially James, were great couldn't fault there professionalism, honestly, expertise
April 1, 2026
Unprompted review
Excellent customer service
A lady called Pam who is the store manager at our local branch was extremely knowledgeable helpful polite and patient to the fact that we returned the next day to purchase our bed and mattress
February 22, 2026
Unprompted review
Couldn't fault anything from ordering…
Couldn't fault anything from ordering the bed to it being delivered. Service was outstanding.
February 21, 2026
The product is as per order
The product is as per order
Product was discussed and agreed with the salesperson
So far the product is up to our expectations
February 20, 2026
Service from Ilford store excellent…
Service from Ilford store excellent friendly staff very helpful also delivery Guys very respectful.
January 23, 2026
Is comfortable and the gentle in Ilford…
Is comfortable and the gentle in Ilford that service is was good
January 23, 2026
The delivery blokes were very…
The delivery blokes were very professional and respectful
January 16, 2026
The whole experience made easy of buying a new bed ering the…
The whole experience from entering the Dreams store in Iford making a decision with the help of Jan on what mattress suited my requirements was a very stress free experience!!
January 13, 2026
Unprompted review
Thank you Dreams for me lovely…
Thank you Dreams for me lovely conformable bed, a very big thank you to the delivery guys... very helpful and good customer service too .👍🏼 ive order recently again a another bed for my son and waiting for my delivery. Im also pleased with the prices at Dream. Happy customer 😊👌🙌
December 17, 2025
Greaaaaaaaaaaaaaaaaaaaaaaaaaat!
April 19, 2025
Good experience
Easy buying experience in store and sorted a delivery complication very quickly with a refund and complimentary duvet too.
November 28, 2025
Reply from Dreams - Ilford
Hi Kelly,
Thank you very much for leaving your review and for speaking with me today. I am very sorry about this situation, and I’m glad we were able to resolve the issue. I’ve just followed up with an email for your reference.
Regards,
Hassan
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