THE STAFF (JANE) AT DREAMS , CARISBROOKE, ISLE OF WIGHT, WAS ABSOLUTELY BRILLIANT. WHILST WE WERE LOOKING AT A MATTRESS, I BECAME BREATHLESS, WHICH I SOMETIMES SUFFER FROM, BUT JANE WAS SO HELPFUL,... See more
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Excellent service in store by Jade. We explained our needs and were recommended a tempur mattress that we subsequently bought. Got a good deal with new pillows, duvet and mattress protector. Had it f... See more
The in store experience and the delivery team experience were excellent. The products had some faults. The cloth on one bed base at one side had a scuff mark which nearly tore the cloth about... See more
Company replied
We had intended to buy a mattress from one of the new online companies. However we had had a bad experience and thought we'd pop in to Dreams to see what they had. I'm so glad we did, Jade was absolut... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Gunville Trading Estate, PO30 5LG, Isle of Wight, United Kingdom
- 01983654323
4.9
Excellent
253 reviews
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My new bed.
Dreams in Newport I.O.W. we're efficient & friendly. Very Happy with the service.
June 1, 2024
Great customer service in store when we…
Great customer service in store when we ordered. So pleased with the bed and mattress now it has arrived. The only problem I could say is, delivery took a very long time.
October 19, 2024
Very informative whilst purchasing
Very informative whilst purchasing, delivered on time, good price, very pleased with delivery and assembly😊
October 18, 2024
Excellent bed with fast delivery
October 11, 2024
Good service in store
Good service in store. Delivery drivers were very careful bringing in new mattress and removing the old one. Very pleased with purchase.
September 27, 2024
A great experience from order to…
A great experience from order to delivery. Polite and helpful staff
September 14, 2024
Very helpful staff and a large number…
Very helpful staff and a large number of beds to choose from.
September 1, 2024
Sleep at last!!
Faye was brilliant and kind and patient. No rush or hard sell. We found the perfect mattress. Delivered on time by two polite and efficient guys.
August 31, 2024
I'm getting a better sleep
I'm getting a better sleep. It was delivered within the time frame given
August 25, 2024
Amazing service from start to finish
Amazing service from start to finish. Simply cannot fault.
August 11, 2024
Highly reccomend the sleep machine 🛌
Helpful service from in store through to delivery was very easy and enjoyable experience. Quality of the new mattress bed ect is perfect and can’t fault them at all.
August 11, 2024
THE STAFF (JANE) AT DREAMS ,
THE STAFF (JANE) AT DREAMS ,
CARISBROOKE, ISLE OF WIGHT, WAS ABSOLUTELY BRILLIANT. WHILST WE WERE LOOKING AT A MATTRESS, I BECAME BREATHLESS, WHICH I SOMETIMES SUFFER FROM, BUT JANE WAS SO HELPFUL, WENT IMMEDIATELY DOWNSTAIRS AND BROUGHT MECUP TWO CUPS OF WATER, WHICH BROUGHT ME RIUND AND I WAS FINE.
UNDER NO PRESSURE, WE TRIED THE MATTRESS OUT, ALTHOUGH SLIGHTLY ABOVE MY BUDGET, IT WAS SO COMFORTABLE, WE BOUGHT IT. AND, ITS VERY, VERY COMFORTABLE.
August 10, 2024
Extremely happy
I visited the store as I needed advice on the best mattress to use for my disabilities. Buying online is not a good idea as one can't try things out. The lovely lady at Dreams used a special machine thing which took lots of measurements and suggested a few mattress to look at and try. The lady took me around the store and was very patient with me as I am slow. I found a good mattress that felt very comfortable. I bought it and it was delivered within 2 weeks. The delivery was excellent. The mattress is amazing! I slept like a log from the first night and it is brilliant. I am so glad I went to the store and got advice as mattresses are expensive and it is so important to buy the right one.
August 4, 2024
Delivery men were really nice and…
Delivery men were really nice and helpful mattresses very comfortable
July 23, 2024
Staff were very knowledgeable and very…
Staff were very knowledgeable and very helpful in helping me make a decision for a new mattress, gave me plenty of time to try different mattresses and no pushy sales just helpful advice. Would definitely use this store again.
June 23, 2024
The lady that helped us pick our…
The lady that helped us pick our mattress was so helpful,she went through everything with us 😀
June 22, 2024
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