THE STAFF (JANE) AT DREAMS , CARISBROOKE, ISLE OF WIGHT, WAS ABSOLUTELY BRILLIANT. WHILST WE WERE LOOKING AT A MATTRESS, I BECAME BREATHLESS, WHICH I SOMETIMES SUFFER FROM, BUT JANE WAS SO HELPFUL,... See more
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Excellent service in store by Jade. We explained our needs and were recommended a tempur mattress that we subsequently bought. Got a good deal with new pillows, duvet and mattress protector. Had it f... See more
The in store experience and the delivery team experience were excellent. The products had some faults. The cloth on one bed base at one side had a scuff mark which nearly tore the cloth about... See more
Company replied
We had intended to buy a mattress from one of the new online companies. However we had had a bad experience and thought we'd pop in to Dreams to see what they had. I'm so glad we did, Jade was absolut... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Gunville Trading Estate, PO30 5LG, Isle of Wight, United Kingdom
- 01983654323
4.9
Excellent
253 reviews
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Service was very good when purchasing
Service was very good when purchasing, helpful and patient advice. Delivery process was excellent. Communication of delivery date, time prompt, accurate and timely. Installation and assembly neat, clean and tidy.
January 24, 2025
All very efficient and happy with the…
All very efficient and happy with the outcome! Thank you
February 2, 2025
Excellent service from ordering bed at…
Excellent service from ordering bed at dreams to delivery.
January 31, 2025
New bed
Great service especially from assistant Jolie delivered on time date stated
January 24, 2025
Great service but room for product improvement
The service and help choosing a bed was second to none. And regarding the comfort of the mattress we were advised to buy after laying on their test mattress, we couldn’t be happier. My only comment would be on the bed frame itself. The 5ft wooden frame houses two separate single beds as the bed is electric. The bedside tables that are attached to the frame, are rendered useless once you have used the electric buttons to raise the headend of your mattress. Once you’ve done this the bedside table is behind you (to the side but behind you) and it is impossible to reach anything off of it. It could be improved by incorporating a slide out shelf/tray to accommodate this need. Also the drawers are extremely difficult to pull in or out whilst in the bed. It is a shame because it is an expensive product, that looks beautiful but is let down by this one thing.
January 8, 2024
Unprompted review
Great service in store and at the door!
Great service in store and at the door!
Was welcomed in store and my enquiry was dealt with quickly. Ony waited a few days for delivery and despite not paying for delivery to the room the guys were happy to do it anyway. An excellent experieince from start to finish
December 14, 2024
Good service in the shop as very…
Good service in the shop as very helpful.
Good delivery service.
December 12, 2024
Love my new bed
Love my new bed! The service was great from the start inc the technology to find my perfect mattress! Thank you so much! Would always recommend!
December 14, 2024
May use AI-assist with repliesRead more
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Not the same as display model
The mattress received was a lot firmer than the display model and has not broken in, causing us back pain.
November 15, 2024
Reply from Dreams - Isle of Wight
Good afternoon Peter,
Thank you for taking the time to leave us your review and for speaking with me today.
I am sorry that I caught you at time that was inconvenient for you.
I have sent you an email as agreed with some information, and I do hope to hear from you soon.
Many thanks,
Kishan
Wonderful Customer Service. from Dreams branch…
I bought a mattress from Dreams branch in Newport, IOW, and the customer service received especially from Jennifer was outstanding. Very happy with the purchase.
December 2, 2024
Unprompted review
From stepping through the door right…
From stepping through the door right through to the completion of delivery, we received nothing but friendly efficient and helpful service.
Nothing was any was any trouble including changing the delivery date.
Well done Dreams Isle of Wight
December 1, 2024
New mattress
Mattress choice in the shop made easy by helpful and friendly assistant and all our queries resolved. Mattress arrived on time by cheerful delivery guys. Mattress isperfect
November 19, 2024
Fantastic...
I walked into Dreams not knowing how to find what I had in mind and was advised and helped every step of the way by Jade. Thank you so much the bed is better than
PERFECT
November 17, 2024
Plenty of choice and a wide range of…
Plenty of choice and a wide range of prices. The staff were extremely helpful and it didn’t take long to arrive after we ordered it.
The delivery guys were also very friendly and helpful.
Most importantly my wife is very happy with it.
November 1, 2024
Great service this is the fourth time I…
Great service this is the fourth time I have purchased from dreams 3 times in store and once online. The staff were very helpful
October 26, 2024
Unprompted review
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