Dreams - Isle of Wight Reviews 

253
TrustScore 5 out of 5

4.9

Gunville Trading Estate, PO30 5LG Isle of Wight, GB


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Rated 5 out of 5 stars

THE STAFF (JANE) AT DREAMS , CARISBROOKE, ISLE OF WIGHT, WAS ABSOLUTELY BRILLIANT. WHILST WE WERE LOOKING AT A MATTRESS, I BECAME BREATHLESS, WHICH I SOMETIMES SUFFER FROM, BUT JANE WAS SO HELPFUL,... See more

Rated 5 out of 5 stars

Excellent service in store by Jade. We explained our needs and were recommended a tempur mattress that we subsequently bought. Got a good deal with new pillows, duvet and mattress protector. Had it f... See more

Rated 3 out of 5 stars

The in store experience and the delivery team experience were excellent. The products had some faults. The cloth on one bed base at one side had a scuff mark which nearly tore the cloth about... See more

Company replied

Rated 5 out of 5 stars

We had intended to buy a mattress from one of the new online companies. However we had had a bad experience and thought we'd pop in to Dreams to see what they had. I'm so glad we did, Jade was absolut... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Gunville Trading Estate, PO30 5LG, Isle of Wight, United Kingdom

  • 01983654323

4.9

Excellent

TrustScore 5 out of 5

253 reviews

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4.9

All reviews

(253)

14,895 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A good experience

From the time we entered the store to the delivery, everything went smoothly, with helpful and friendly staff with good product knowledge. Such a change nowadays to have something go so smoothly!!!

March 14, 2025
Rated 5 out of 5 stars

Excellent service from start to finish

We had intended to buy a mattress from one of the new online companies. However we had had a bad experience and thought we'd pop in to Dreams to see what they had. I'm so glad we did, Jade was absolutely brilliant, took us through the sleep scanning thing (no idea what its called!) and was brilliant at helping us without ever being pushy or too salesy. The whole process was easy, the offers were impressive, the 100 night guarantee and the excellent delivery service were faultless. And most importantly we love the mattress we chose. Thanks Dreams and thanks to Jade at their Newport store - amazing service!

April 6, 2025
Rated 5 out of 5 stars

Very much undecided.

Very much undecided! Mathew put me through the test rig bed. And afterwards guided me to the relevant options, all the time offering useful advice. Leading to me purchasing a new mattress. Many thanks.
The delivery team who were also very helpful.

March 25, 2025
Rated 5 out of 5 stars

Patient, knowledgeable and helpful

Jennifer was really helpful, but not pushy, when we came in to make our selection of a new mattress. Patient and knowledgeable - and also a nice singing voice :)
The guys who came to deliver the new and remove the old couldn't have been more helpful. Polite, careful and helpful - perfect

March 30, 2025
Rated 5 out of 5 stars

Great bed and service

The care and customer service was superb. I have a comfortable bed for the first time in many years and I love it. The guys who set the bed up for me were amazing ..can't speak highly enough.

March 22, 2025
Rated 5 out of 5 stars

Dreams in Newport Isle of Wight are excellent

Dreams in Newport Isle of Wight were excellent. One visit to them and we didn’t bother trying any other shop. The salesman was knowledgeable, listened to what we wanted and didn’t try to get us to spend more than we needed.
The bed arrived on time, we paid to have it assembled to save us the bother. The chaps were great and took all the packaging away.
We’re really pleased with our new bed and have been sleeping so well.

March 6, 2025
Rated 5 out of 5 stars

Excellent service

Good, responsive service in the showroom. Everything ran to time and was painless. Delivery well organized, on time and customer sensitive (use of slippers for in house installation). Overall, excellent communication. Also liked the interval before seeking customer review.

February 21, 2025
Rated 5 out of 5 stars

My whole experience with dreams was a…

My whole experience with dreams was a pleasure from start to finish … jade in the Newport store couldn’t have been more helpful pleasant and lovely , a credit to her employer … a perfect sales assistant… sometimes very rare these days . Mrs Parker .

February 21, 2025
Rated 2 out of 5 stars

Rubbish

Everything Dreams sold me is rubbish will not be shopping there ever again

December 20, 2024
Dreams - Isle of Wight logo

Reply from Dreams - Isle of Wight

Good morning,

Thank you for taking the time to leave us feedback.

I am sorry to hear that you are unhappy with your mattress.

I tried to call you a short while ago to discuss this matter in more detail. However, as I could not reach you, I have sent you an email and I look forward to hearing from you soon.

Many thanks,

Kishan

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