Dreams - Isle of Wight Reviews 

253
TrustScore 5 out of 5

4.9

Gunville Trading Estate, PO30 5LG Isle of Wight, GB


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Rated 5 out of 5 stars

THE STAFF (JANE) AT DREAMS , CARISBROOKE, ISLE OF WIGHT, WAS ABSOLUTELY BRILLIANT. WHILST WE WERE LOOKING AT A MATTRESS, I BECAME BREATHLESS, WHICH I SOMETIMES SUFFER FROM, BUT JANE WAS SO HELPFUL,... See more

Rated 5 out of 5 stars

Excellent service in store by Jade. We explained our needs and were recommended a tempur mattress that we subsequently bought. Got a good deal with new pillows, duvet and mattress protector. Had it f... See more

Rated 3 out of 5 stars

The in store experience and the delivery team experience were excellent. The products had some faults. The cloth on one bed base at one side had a scuff mark which nearly tore the cloth about... See more

Company replied

Rated 5 out of 5 stars

We had intended to buy a mattress from one of the new online companies. However we had had a bad experience and thought we'd pop in to Dreams to see what they had. I'm so glad we did, Jade was absolut... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Gunville Trading Estate, PO30 5LG, Isle of Wight, United Kingdom

  • 01983654323

4.9

Excellent

TrustScore 5 out of 5

253 reviews

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4.9

All reviews

(253)

14,895 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful staff

The staff were friendly and helpful and we found our ideal mattress quickly, although we were given as long as we liked to look round.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Best choice at the moment

I ordered a double bed in Denim navy colour at a discounted price for my son after he came back home finished his university course. With love and attention to details I read all the reviews and looked around until I got confident that the best quality for the price was my purchase from Dreams. The delivery was prompt as arranged, the manual was easy to read and the outcome was a very successful and beautifully looking double bed. The textile is good quality, lovely denim colour and the stiches are precise as well. The bed is very comfortable and big enough for two average size persons.Thank you!

June 22, 2025
Rated 5 out of 5 stars

Hassle free experience

Hassle free experience, the assistant went beyond to make sure the bed was the best option for us and within the budget we stated. Also sorted the finance quickly.
Good communication through out and delivered in the allocated time slot, by two polite and helpful men.

May 3, 2025
Rated 5 out of 5 stars

I was served by a knowledgeable

I was served by a knowledgeable, helpful and friendly young lady. She gave me an estimated date for delivery which in the event turned out to be sooner than expected. The delivery guys were friendly and professional. Alls good.

April 26, 2025
Rated 5 out of 5 stars

I attended the Dreams store in Newport…

I attended the Dreams store in Newport Isle of Wight. I wanted a headboard and when I arrived I was met by Jade who came towards me with a big smile and a pleasant g
"Good morning, how can I help you" I have to say she was brilliant. Knowledgeable, informative, helpful and she certainly knew her stock. I gave her my requirements and I was sitting down putting in an order within 10 minutes. Left the store very happy with the experience, so much so that I rang the store later that day to speak to the manager to let the manager know how great Jade was. I wasn't able to speak to himas he was busy but was informed that I would get a call from him probably the next day. Sadly to date I have not had a call, yhthough i may have missed it on my mobile or thought it was a scam as no identifiable name. Even so, they do have my email address.
The lack of contact by the manager is very disappointing but does not detract away from my brilliant experience with Jade. I would really like her to have this positive response put on her work record. Well done her.

April 12, 2025
Unprompted review

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