THE STAFF (JANE) AT DREAMS , CARISBROOKE, ISLE OF WIGHT, WAS ABSOLUTELY BRILLIANT. WHILST WE WERE LOOKING AT A MATTRESS, I BECAME BREATHLESS, WHICH I SOMETIMES SUFFER FROM, BUT JANE WAS SO HELPFUL,... See more
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Excellent service in store by Jade. We explained our needs and were recommended a tempur mattress that we subsequently bought. Got a good deal with new pillows, duvet and mattress protector. Had it f... See more
The in store experience and the delivery team experience were excellent. The products had some faults. The cloth on one bed base at one side had a scuff mark which nearly tore the cloth about... See more
Company replied
We had intended to buy a mattress from one of the new online companies. However we had had a bad experience and thought we'd pop in to Dreams to see what they had. I'm so glad we did, Jade was absolut... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Gunville Trading Estate, PO30 5LG, Isle of Wight, United Kingdom
- 01983654323
4.9
Excellent
253 reviews
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Great mattress at good price.
January 24, 2026
Helpful, competent
Helpful, friendly and well informed service by shop assistants. Well recommended product. Preoduct delivered at assigned date and time. Very good bed and mattress.
January 8, 2026
Excellent customer service in store
Excellent customer service in store. Very attentive
December 31, 2025
Unprompted review
Very pleased
Very pleased, so far very , very comfortable, a really good nights sleep.
January 3, 2026
Great service
January 2, 2026
Brought pillows and a bed
As a family we came to dream beds to have a look round because they had a sale on too when we got in the a lovely lady called Kate smiled and asked if we need anything or make us a cup of tea which I thought wow ! We tried all the beds out and yes we did buy one and pillows too thank you Kate for all your help 😊
December 27, 2025
Unprompted review
Great service and products
Great service and choice of products. Friendly and knowledgeable staff.
December 27, 2025
Unprompted review
Good design, easy ordering and brilliant service by dreams
Easy to order and staff polite and professional . Beautiful bed delivered and assembled by two really good guys , who ensured I was able to master lifting bed to access storage space . Delivery was made at my convenience as had to delay it prior to redecoration of bedroom . Great service all round and just LOVE my bed !
November 21, 2025
Great price and good service
Great price and good service. Delivery was on time and they kept us up to date on progress of delivery. Very pleased with both the final product and all aspects of service.
November 16, 2025
Sales lady was delightful
Sales lady was delightful, very helpful. Helped us pick the right mattress for us
November 16, 2025
Great mattress
It was so easy to order. I was notified on where my order was. The new mattress is so comfy
October 19, 2025
May use AI-assist with repliesRead more
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Quality inspection prior to shipping.
The in store experience and the delivery team experience were excellent.
The products had some faults.
The cloth on one bed base at one side had a scuff mark which nearly tore the cloth about 2” long.
The support strut stowage locator bracket was not fitted inside one bed( loose in box)
In the other bed it was fitted in the wrong place.
Being a “handyman “ I was able to rectify these faults.
The cloth damage was covered with a sheet so we chose to ignore.
This would indicate quality inspection prior to shipping is not all it could be.
Thank you for your subsequent offer of compensation for the non structural damage to one of the bed frames. My faith is restored.
October 18, 2025
Reply from Dreams - Isle of Wight
Good afternoon John,
Thank you for your recent review.
I am sorry to hear there was an issue with your recent delivery.
I have sent you an email to discuss this further with you.
Kind Regards,
Wayne
Great come fast and easy to put…
Great come fast and easy to put together the delivery men so help and give me tip on how to build .
October 18, 2025
New Mattress
Arrived on the day stated, drivers were fab, very polite and as bedroom was only a few steps into the hallway took it in our bedroom. Mattress is perfect.
September 19, 2025
Going to buy a mattress not foam but sprung and having spent a lot of time explaining the difference 's between the springs m but a sprung mattress
The gentleman we dealt with was very helpful and patient with us . He explained everything in simple terms. My husband is a little forgetful . So he had a lot of patients.
August 30, 2025
2nd bed so knew what wanted and guided…
2nd bed so knew what wanted and guided well as finding old order delivery quick and simple so great work all round
September 14, 2025
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