THE STAFF (JANE) AT DREAMS , CARISBROOKE, ISLE OF WIGHT, WAS ABSOLUTELY BRILLIANT. WHILST WE WERE LOOKING AT A MATTRESS, I BECAME BREATHLESS, WHICH I SOMETIMES SUFFER FROM, BUT JANE WAS SO HELPFUL,... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service in store by Jade. We explained our needs and were recommended a tempur mattress that we subsequently bought. Got a good deal with new pillows, duvet and mattress protector. Had it f... See more
We had intended to buy a mattress from one of the new online companies. However we had had a bad experience and thought we'd pop in to Dreams to see what they had. I'm so glad we did, Jade was absolut... See more
It was an enjoyable experience. The salesperson was knowledgeable and pleasant and presentable. The whole process went smoothly. Delivery went as planed with no problems with phone calls from the stor... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Gunville Trading Estate, PO30 5LG, Isle of Wight, United Kingdom
- 01983654323
4.9
Excellent
252 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding service from start to…
Outstanding service from start to finish, had a lovely choice of mattresses that I was shown in the Isle of White store, thank you Matt. See you again soon.
August 29, 2026
Unprompted review
Great service from Jade in the Isle of…
Great service from Jade in the Isle of Wight store
August 28, 2026
Unprompted review
Really happy with the whole process
Really happy with the whole process, painless, hassle free and very professional.
June 26, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The service in store was excellent give…
The service in store was excellent give it 5 stars. The staff are attentive and very knowledgable.Ordered exactly what I wanted. The delivery let it down as they did not ask where I wanted my new bed so it is not in the centre of the wall and too far over one side near the door so have to be careful of the door as it too near to open fully which is disappointing. They said it could not be moved after they had put it together.
December 22, 2025
Reply from Dreams - Isle of Wight
Good morning
Thank you for your review. I am so sorry for the issues you have had with your order.
Whilst I absolutely appreciate your frustration, and remain sympathetic to your situation, I can only reiterate that it is the customers responsibility to ensure goods are assembled where they want them to be.
Once assembled we cannot come back out to reassemble or move goods.
I hope that this explains the situation, however should you need any any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
Every thing about the bed is good
Every thing about the bed is good, comfortable, easy to use ( mobility) bed, except for one thing, when using the different positions I find that my feet are running out of mattress and are hanging over the end of the bed, I am not tall 5' 7" and no one mentioned this at all, am I doing something wrong?
June 19, 2026
Excellent service ,staff prior to…
Excellent service ,staff prior to purchase and all the staff that installed the bed at Newport Isle of Wight store were absolutely brilliant 😀😀😀😀
April 12, 2026
Isle of Wight store…
We visited the Isle of Wight store today and were most impressed by the helpfulness and knowledge of the young lady assistant
June 6, 2026
Unprompted review
Very helpful chap Brett in the store to…
Very helpful chap Brett in the store to help us find the right mattress - speedy delivery - happy !
May 30, 2026
Good experience from walking through…
Good experience from walking through shop door to first night on the bed. Staff knowledgeable and helpful both in the shop and delivery guys. Would recommend this company.
May 29, 2026
It was an enjoyable experience
It was an enjoyable experience. The salesperson was knowledgeable and pleasant and presentable. The whole process went smoothly. Delivery went as planed with no problems with phone calls from the store with even an apology for the 08.00 time and a phone call from the van driver to let me know that they were on their way. The delivery guys were clean( covering their shoes) were pleasant and respectful and took all the rubbish away with them which was a service I had paid for and left everything clean and tidy. A very satisfying experience
May 29, 2026
Fantastic staff
Fantastic staff, super quick delivery and a dream to deal with! Also an awesome bed!! Definitely a five-star experience
May 10, 2026
Matches you perfectly to your “dream” mattress.
Sleepmatch machine is a brilliant piece of kit that matches your sleep position with the most suitable mattress options. The staff are very knowledgeable and friendly and makes the whole experience effortless.
May 9, 2026
Unprompted review
My experience buying a bed at Dreams
It was a wonderful experience getting my bed from dreams. The lady that helped me choose it was a lovely, friendly lady with great knowledge of the products. I was notified of the delivery the day before with a time slot of 2 hours and the men came on time . The men were lovely too, very friendly and respectful of my house, they were very careful not to damage anything. The whole experience was really good. Thank you to everyone at Dreams xx
May 9, 2026
Excellent service
May 2, 2026
Unprompted review
Mattress was exactly what I wanted
Mattress was exactly what I wanted. Delivery team were perfect. Overall a great experience which is what should be expected.
May 2, 2026
Wonderful service in the shop and by…
Wonderful service in the shop and by the delivery guys. Fabulous!
April 11, 2026
Mattress purchase..
Mattress delivered on time, delivery team were polite and respectful. Mattress is as described, comfortable. Excellent service through ordering to delivery.
April 2, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.