THE STAFF (JANE) AT DREAMS , CARISBROOKE, ISLE OF WIGHT, WAS ABSOLUTELY BRILLIANT. WHILST WE WERE LOOKING AT A MATTRESS, I BECAME BREATHLESS, WHICH I SOMETIMES SUFFER FROM, BUT JANE WAS SO HELPFUL,... See more
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Excellent service in store by Jade. We explained our needs and were recommended a tempur mattress that we subsequently bought. Got a good deal with new pillows, duvet and mattress protector. Had it f... See more
The in store experience and the delivery team experience were excellent. The products had some faults. The cloth on one bed base at one side had a scuff mark which nearly tore the cloth about... See more
Company replied
We had intended to buy a mattress from one of the new online companies. However we had had a bad experience and thought we'd pop in to Dreams to see what they had. I'm so glad we did, Jade was absolut... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Gunville Trading Estate, PO30 5LG, Isle of Wight, United Kingdom
- 01983654323
4.9
Excellent
253 reviews
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Mattress purchase..
Mattress delivered on time, delivery team were polite and respectful. Mattress is as described, comfortable. Excellent service through ordering to delivery.
April 2, 2026
Dreams are best for a Dream Bed.
The shop staff were very helpful and polite. Our new bed is a wonderful sleep and just as we ordered. The delivery men were very helpful.
March 15, 2026
The staff member that we saw was a real…
The staff member that we saw was a real credit to you, I wish I knew her name but lady with rainbow hair! She put us all at ease, including my teens, not an easy thing to do! She made the whole experience easy and enjoyable.
March 1, 2026
Unprompted review
Great Delivery Team
Great Delivery Team - unfortunately the original bed I ordered would not fit into my home. The two man delivery team were very experienced and advised on alternatives. The replacement fitted eventually.
The delivery team are a credit to Dreams.
It would be helpful if, instore, the team asked about the layout of the staircase etc to avoid a delivery failure.
March 15, 2026
great bed and mattress,great experience…
great bed and mattress,great experience from the team👍
March 13, 2026
Shop staff friendly polite and helpful…
Shop staff friendly polite and helpful and delivered when said they would deliver.Delivery staff friendly polite and helpful respectful to property.
March 8, 2026
Purchase of tempur pro air smartcool mattress
Excellent service in store by Jade. We explained our needs and were recommended a tempur mattress that we subsequently bought. Got a good deal with new pillows, duvet and mattress protector.
Had it for just about 2 weeks now, and delighted with it. Didn't realise just how much our old one had deteriorated, until we got the new one. 10 out of 10 for Dreams.
January 30, 2026
Well done Dreams!
Staff were very helpful in the showroom, making it easier to choose the correct matress for our needs.
Delivery men were very respectful towards our property and giving full instructions on when to turn around matress.
March 6, 2026
The whole experience was excellent
The whole experience was excellent, the ordering, the helpfulness of the lady, the delivery, communication and the whole experience.
March 1, 2026
Excellent service
Excellent service. Arrived on time. Good explanation given and they took away all.packaging and old bed. Would definitely recommend
February 8, 2026
Love Dreams
Firstly, the reason we shop at Dreams and will keep returning is the staff. They are fantastic, in particular, Jennifer who has assisted us on our last few visits. She is a credit to you.
Our mattress was delivered with care and we were informed at every step of the progress of our delivery.
The mattress itself is lovely. We've had it for about 11 days and it's providing support and comfort and a great night's sleep.
February 4, 2026
The Dreams mattress is so comfy and warm. So much better and more comfy than my old one
The Dreams mattress is so
February 13, 2026
Great mattress at a sensible price
Great mattress at a sensible price. It was delivered on time with no fuss. I would definitely recommend Dreams for anyone wanting a new mattress or bed
February 11, 2026
Excellent service
We spoke to Jen when we were looking for our new bed. She was full of knowledge in explaining to beds and mattresses.
We decided on an ottoman bed and it is the best bed and mattresses we have ever had. Cheaper than other bed stores and a very experienced staff member who made it an easy purchase
Thank you Jen 😊
January 30, 2026
Our new sofa bed.
Good delivery of sofa, on time by 2 very helpful young men.
Lovely looking sofa.
February 7, 2026
New bed…
My wife and I went to dreams as we needed a new bed.we used the machine in different positions as which mattress was right for us.was made a cup of coffee. Was not rushed so we could choose at our leisure.we chose a mattress and new bed frame.well worth a visit
February 4, 2026
Totally trustworthy.. fantastic experience with Dreams
From ordering to delivery it was great .. kept me updated and the guys who delivered and built the bed were fantastic.
The best price and the best service .. highly recommend Dreams Isle of Wight ☺️
January 24, 2026
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