Dreams - KidderminsterReviews 

279
TrustScore 5 out of 5

4.8

Unit G2 Crossley Retail Park, DY11 6DY Kidderminster, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Whilst Visiting Dreams Kidderminster we were helped by Francis. She talked us through all the difference Mattresses, and how they can affect your sleep. She was extremely helpful and friendly.... See more

Rated 5 out of 5 stars

Excellent advice, great quality bed. Delivered exactly on time promised, old bed removed, new one assembled all done in 20 minutes.

Rated 5 out of 5 stars

Frances was fantastic from start to finish. She was warm, welcoming, and really took the time to understand what we needed. She explained all the options clearly, gave thoughtful recommendations,... See more

Rated 5 out of 5 stars

Jordan was brilliant at the Kidderminster store. He was very knowledgeable and guided us through the process effortlessly. We've recently had our new mattress delivered and it is exactly what we were... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit G2 Crossley Retail Park, DY11 6DY, Kidderminster, United Kingdom

  • 01562251309

4.8

Excellent

TrustScore 5 out of 5

279 reviews

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4.8

All reviews

(279)

12,604 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extremely Happy with our Purchase

Whilst Visiting Dreams Kidderminster we were helped by Francis.
She talked us through all the difference Mattresses, and how they can affect your sleep.
She was extremely helpful and friendly.
We did choose a New Bed and Mattress.
We had a great shopping experience.
Would highly recommend Dreams to all our family and Friends

April 24, 2026
Rated 5 out of 5 stars

Great Bed experience

We were returning customers to Dreams Kidderminster , The Staff are just so professional and helpful, with all the advice and customer service , which is second to none. The beds are great quality and delivery is superb, they even put the bed together for us . Highly recommend, Thanks guys, be assured will visit again.

March 6, 2026
Rated 5 out of 5 stars

Our experience in Dreams was amazing

Our experience in Dreams was amazing. We had great time going through what we liked what we needed out of a new mattress and took our time choosing. We didn't feel rushed and when our mattress arrived the delivery drivers were brilliant, kind and polite. Mattress is perfect, highly reccomend the Dreams- Kidderminster store.

March 6, 2026
Rated 5 out of 5 stars

Great service

We were greeted by Frances at the Kidderminster store after I’d phoned ahead to check if they had any mattresses we could take away the same day. She let me know they had two in the size we needed, so we headed over — and they were perfect.
We were offered drinks while we looked around, which was a lovely touch. We also received a free mattress protector to take home. After trying out a couple of pillows with the mattress, we ended up buying them too — and even got a free duvet!

To top it all off, my daughter was thrilled to find out she could take home a free cuddly toy — she chose Snuzan, which made her day.

We were absolutely delighted with the service and couldn’t believe our luck. It was such a great experience from start to finish.

March 1, 2026
Unprompted review

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