Incredible service from the guys in Kidderminster! They’re always so accommodating and welcoming! They’re easy to talk too and answer any questions you have!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Whilst Visiting Dreams Kidderminster we were helped by Francis. She talked us through all the difference Mattresses, and how they can affect your sleep. She was extremely helpful and friendly.... See more
Delivery on time and efficient. We were able to change date easily. Very comfortable mattress. Great to be able to try out beds in store. Drawers in base shorter than previous ones. Disappointed that... See more
All things were great as usual, the delivery team were exceptional & went over & above. 1 very minor problem was the Mattress protector as supplied when fitted was so tight it made the bed feel li... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit G2 Crossley Retail Park, DY11 6DY, Kidderminster, United Kingdom
- 01562251309
4.8
Excellent
280 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy with the bed the only thing…
Very happy with the bed the only thing I can pick up on was delivery time being a bit longer than I would have thought/liked at a month.
August 12, 2025
Purfect
The total ease, from walking into the Kidderminster branch to delivery. Stress free, kept up to date all the way through. Delivery guys lovely and respectful.
August 11, 2025
Brilliant, can't fault
Brilliant, from start to finish. Kidderminster store last Saturday, wonderful knowledgeable staff. Delivery of new bed today. Lovely Delivery guys, quick polite and respectful. Keep up the good work 5***** service!!
July 29, 2025
Unprompted review
Dreams
No problem with Dreams service. We chose a Mattress for our comfort and it is satisfactory.
July 12, 2025
From the staff in-store to the Delivery…
From the staff in-store to the Delivery guys everything was smooth and on time couldn't fault them in anyway
July 5, 2025
Dreams Kidderminster
Great experience, great bed, great price and great sales guy Jordan, couldn't have been more helpful, very professional and not pushy which is always a good thing, well done 👍
June 29, 2025
Frances was fantastic from start to…
Frances was fantastic from start to finish. She was warm, welcoming, and really took the time to understand what we needed. She explained all the options clearly, gave thoughtful recommendations, and never made us feel rushed or pressured.
Her friendly attitude and genuine care made the whole experience feel easy and relaxed. What could have been a stressful decision ended up being enjoyable thanks to her support.
Frances is a real credit to the team – and I would highly recommend Dreams also.
May 31, 2025
Unprompted review
Dreams customer care was brilliant as…
Dreams customer care was brilliant as were the deliverer team.
May 25, 2025
Great service value for money and very…
Great service value for money and very friendly staff
May 25, 2025
Dreams deliver
Good in-store information given. Ordering easy and paper copy of the order given. Delivery very smooth and efficient. Excellent service from all concerned. Sufficiently impressed I rang the store to compliment them on their care and efficiency.
May 11, 2025
Fantastic Service
From getting advice from the sales representative in-store to my new bed being delivered and assembled by very friendly, helpful and efficient delivery staff the whole process and service has been excellent. Excellent communication throughout by dream’s personal. On the day of delivery the team turned up promptly and took great care to make the experience faultless. The team were very respectful of my property, wore overshoes at all times and on completion left me with a fantastic new bed that I’m extremely pleased with and a clean and tidy room.
May 3, 2025
Helpful staff with choice of…new mattress
Helpful staff with choice of mattress.Delivery on time removed old mattress, over all very good experience.
May 5, 2025
Brilliant delivery
Brilliant delivery, sales team and efficient building of the bed.
The bed is stunning and the mattress is the best ever.
Thank you for all the recommendations and the support given
May 2, 2025
Fabulous New Bed
Great service from start to finish. Absolutely loving my new fabulous bed...
April 19, 2025
delivered on time
delivered on time
only thing it wasn't made clear at time of purchase that we had to put the bed together.
we are in our 80s so found it a bit of a struggle.
lovely mattress
April 13, 2025
The BEST bed shop out there
Everything from start to finish was great. We had amazing help and advice in store (Kidderminster) when ordering and purchasing. Delivery was on time and professional… we paid to have the bed set up… rubbish was taken away and delivery men were friendly. This is the third bed we’ve purchased now and Dreams has never failed us, hence why we go back!
April 11, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I still have back ache but the staff at…
I still have back ache but the staff at the location were the best as they told us the truth but did try to sell add ons. Bloody back ache is killing me so no dreams!
March 14, 2025
Reply from Dreams - Kidderminster
Good afternoon
Thank you for your recent review. I am sorry that you are not getting on with your mattress.
We recognise that people do not always find their Dream mattress first time round, This is why we offer out 100 night comfort exchange, whereby you can exchange your mattress to an alternative of your choice within this period.
Please have a look at alternatives, and once you have found a suitable choice of replacement, please let me know and I will get this on order for you.
Lastly should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
Excellent overall experience
Excellent customer service and communication throughout the whole process. Delivered exactly when promised with minimum fuss.
April 4, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.