Incredible service from the guys in Kidderminster! They’re always so accommodating and welcoming! They’re easy to talk too and answer any questions you have!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Whilst Visiting Dreams Kidderminster we were helped by Francis. She talked us through all the difference Mattresses, and how they can affect your sleep. She was extremely helpful and friendly.... See more
Delivery on time and efficient. We were able to change date easily. Very comfortable mattress. Great to be able to try out beds in store. Drawers in base shorter than previous ones. Disappointed that... See more
All things were great as usual, the delivery team were exceptional & went over & above. 1 very minor problem was the Mattress protector as supplied when fitted was so tight it made the bed feel li... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit G2 Crossley Retail Park, DY11 6DY, Kidderminster, United Kingdom
- 01562251309
4.8
Excellent
280 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really helpful staff
Really helpful staff, great products, great offers
December 26, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Brought an electric bed and mattress…
Brought an electric bed and mattress (seen separately in store at time of purchase). Cost over £4,000. Told could return if not happy in 100 nights. Got bed set up and it slides down the base each time the head is raised. Tiny bar at end is holding mattress on the base, but leaving a huge gap where pillows are and damaging the mattress. See photos. Dreams say no fault with mattress or frame, so not upholding my complaint. Have offered £50 for anti slip mattress - I am unable to push mattress back onto frame as mobility is deteriorating hence the electric bed. Am really shocked at how poorly I have been treated over this. don't buy bed frame without seeing mattress on it as they won't help you, better still avoid them altogehter.
December 23, 2025
Unprompted review
Reply from Dreams - Kidderminster
Good Morning Mrs Foster
Thank you for taking time to leave your review
I am very sorry to hear of your dissatisfaction with the bed and the options you have been given. I can see that an independent technician has confirmed that no fault has been found with the bed and mattress, and that you contacted the Furniture Ombudsman, who have agreed with this, and feel the £50 offering from us for you to purchase anti slip fabric, is more than fair and reasonable I’m afraid.
Kind Regards
Nick
Happy chappy
Great customer service. The delivery guys were great. The mattress is perfect for what we need.
December 19, 2025
A very good company to buy from
I love the new bed I bought from them. The staff were very pleasant and helpful. It seemed quite a long wait between purchase and delivery but their delivery system was first class. One constructive point to make about the Woodstock bed is that the middle leg is too difficult to fit and adjust retrospectively and 2 long screws are needed to improve its stability.
December 16, 2025
Easy experience
Jordan was a great help and made the whole experience very easy. Only issue was the wait times for delivery.
December 14, 2025
Unlike other retailers i never once…
Unlike other retailers i never once felt as though i was being pressured into making a purchase the staff were very helpful and informative altogether a most enjoyable shopping experience
December 13, 2025
Everything from the time I walked into…
Everything from the time I walked into the store to taking delivery of my mattress was excellent. I’m very happy with it, thank you
November 22, 2025
The best.
The warm welcome you receive when you walk in the shop. Very pleasant staff. The staff were so helpful, friendly, pleasant and informative, without harassing you.
The best bed shop we have ever used.
November 10, 2025
Unprompted review
Great service
Great service , good price , friendly staff in store and delivery personnel.
November 9, 2025
Great friendly service from Jason &…
Great friendly service from Jason & francis was welcomed as soon as walked in offered help but said was just looking.
When we decided on what we wanted help was available straight away the product knowledge was exceptional of Jason & francis
October 20, 2025
Unprompted review
Brilliant start to finish!
Jordan was brilliant at the Kidderminster store. He was very knowledgeable and guided us through the process effortlessly. We've recently had our new mattress delivered and it is exactly what we were looking for, it is so cosy and makes getting up incredibly hard! The delivery guys were in and out within 10 mins, the whole transaction was very easy from start to finish. Thank you Dreams and Jordan.
October 18, 2025
Great company with fab people
Great company with fab people. They spent time with us and we made a fantastic purchase. We love our dreams bed. Thank you Dreams Kidderminster
October 17, 2025
Dean’s experience
From showroom to purchase to delivery excellent customer experience can recommend Ken.
October 4, 2025
Good priced quality matress
October 3, 2025
Absolutely fantastic process from start…
Absolutely fantastic process from start to finish. Have never chosen a mattress for myself before, but enjoyed every step of dealing with Dreams.
The salesman Jason in the Kidderminster store could not have been more helpful, I then ordered online. Communication was perfect, and the delivery guys were friendly, easily sorting my old mattress to be recycled too. Actually SLEEPING on a Dreams mattress has been a game changer, as I have chronic health issues that cause a lot of hip, beck and shoulder pain. This mattress has made me look forward to going to bed!
September 13, 2025
Everything went well
September 12, 2025
Comfy new bed
Quality product great delivery service, the only let down they tried to deliver on the 22nd when I specifically said the 28th as I was travelling around Europe at the time, had to spend time on the phone whilst on holiday
September 6, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.