Rahim at dreams lakeside and he is exceptional at the job. He is very kind made us return to him because of the service his given my family and offered us drinks , Happy with my purchases by miles! I... See more
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Vanessa helped us so much, very friendly and sofabed brilliant quality out of all the furniture store we visited by far the best.
My sister and I were served by Sophie and she made our experience easy, funny and very comprehensive. Between us we bought a bed settee, a bed and two mattresses. She did her utmost to give us the bes... See more
My wife and I chose the Dreams store at Lakeside in Thurrock. I am always filled with dread at the thought of purchasing, inanimate, if not important items. However, the colleague that helped us, Soph... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Lakeside Retail Park, RM20 1WN, Lakeside, United Kingdom
- 01708933932
4.7
Excellent
336 reviews
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Hassle free experience from start to finish
Went into store for our son to try out the mattresses and based on the advice given from the tech machine, which confirmed the type he needed, he chose one. We went home to order as wanted to check online for prices. From ordering to delivery, it was around a week or so. No issues with being kept updated and the driver couldn't believe that he only had to hand them (we order our daughter a new one too) to my husband upon delivery (as it was easier for us due to her room not being ready for it). In store, we were offered advice (mattress machine was tried at another store) and left to browse without any pushiness.
April 27, 2024
May use AI-assist with repliesRead more
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The double bed seems to be cheaply…
The double bed seems to be cheaply made. I was expecting a solid bottom and it's just lining. The single bed had a scratch in the headboard.
*update
I was contacted by dream to rectify this. Stephen assisted me and was extremely helpful. I have changed my rating, as they were very quick to assist me
May 2, 2024
Reply from Dreams - Lakeside
Good afternoon Kerry
Thanks for leaving us your review. I called earlier to discuss points raised in your feedback but sorry that this was at an inconvenient time.
I have however emailed you separately, acknowledging your complaint and proposed a remedy to the complaint raised.
Let me know your thoughts on this once you have review it.
Many thanks
Stephen
Really happy with our new bed and…
Really happy with our new bed and mattress, waking up without the back pain is well earned plus.
May 11, 2024
Sleeping in Comfort
When we went into the shop, an assistant greeted us and then left us to browse.( which is always good as it's horrible knowing that assistants are following you around, waiting to get a sale. The gentleman was extremely knowledgeable and patient. Enjoyed our experience at Dreams and would shop there again.
May 6, 2024
All was ok until we paid the deposit…
All was ok until we paid the deposit and signed the contract for a bed and mattress. But they seemed to not care after the mattress protector was not delivered to us . We were promised a call from the store manager but he didn't bother. I kept calling them and we were fobbed off and asked to pick it up from the local store instead of an apology and prompt re-delivery to my address. Regret giving them business now!!!
May 4, 2024
Reply from Dreams - Lakeside
Good Afternoon,
Thank you for your recent review, I am so sorry for the issues you have experienced with your mattress protector. I apologise if you felt our staff were rude or unhelpful in anyway, and that you were inconvenienced by having to go back to store, rather than having it item delivered to you. This clearly falls well below our usual expectations of service, and I can assure you that this will be fully investigated, and the necessary corrective action put in place.
I have sent you an email with a suggested resolution which I hope you will deem to be suitable.
I look forward to hearing from you shortly.
Many thanks
Peter
We had a very good experience in store
We had a very good experience in store. The manager Michael was very knowledgeable and very helpful
We purchased a superb bed that so far so good has done the job. Sleep is enormously improved.
I would highly recommend the Lakeside store.
April 26, 2024
professional friendly service.
March 23, 2024
pleased with the polite and friendly…
pleased with the polite and friendly service. the removal of old bed and mattress very efficient. installation of new ottoman bed and mattress was good.
March 20, 2024
Amazing experience
Amazing experience from start the finish to trying out the sleep match bed to being showed around by a very informative employee (danny) can't fault the store or the experience. Was extremely helpful and ended up purchasing an amazing bed
March 29, 2024
Unprompted review
I’ve bought a bed and frame from dreams…
I’ve bought a bed and frame from dreams and believe my daughter will enjoy for many years service was good
March 24, 2024
Me and my wife
Me and my wife, went to get bed for our disabled son, we was greeted by a lovely young lady called Sophie, she was absolutely fantastic, couldn't do enough
for us and she made us feel so relaxed, Sophie is extremely knowledgeable and so helpful and we now know exactly what mattresses we need to, she does make a lovely cuppa too we will be back to see her soon.
March 22, 2024
Unprompted review
Excellent customer service
Excellent customer service. The manager is very good.
March 16, 2024
Unprompted review
Polite sales,under stand your …
Polite sales,under stand your needs,God delivery very helpful quality mattress and bed
March 15, 2024
It was a great experience at dreams and…
It was a great experience at dreams and the staff were extremely helpful to find the right bed for me
March 10, 2024
Very happy with my new mattress.
March 9, 2024
Great salesperson
Great salesperson, knowledgeable, friendly and polite. Really good product at a very competitive price. Delivery team were extremely considerate, took their shoes off without asking and were careful manoeuvring the goods to the room where it was to go.
March 8, 2024
We had problems with delivery date but…
We had problems with delivery date but the kind staff sorted it out and nothing was a problem for them x
March 7, 2024
Great experience
Great experience in store and with delivery. Friendly, helpful and knowledgeable staff.
February 25, 2024
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