Dreams - Leicester Fosse Park Reviews 

288
TrustScore 5 out of 5

4.8

Unit B3 Fosse Park South, Fosse Park Avenue, LE19 1HY Leicester, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Very welcoming. Let us have time to look around at our options, regarding choice of a new mattress. Debbie was very informative and was at all pushy.Choose two Tempor mattresses, double and king size... See more

Rated 5 out of 5 stars

Both Ian (Sales Advisor) and Rachel (Manager) instore were brilliant and extremely helpful, whilst maintaining neutral enough to allow you to make your own decisions on what to purchase. Dreams as... See more

Rated 5 out of 5 stars

Debbie did such an amazing job showing us around the store and gave some amazing insights. She went out of her way to make us feel comfortable - I would recommend Debbie to anyone thinking about bu... See more

Rated 5 out of 5 stars

Really felt as though assistant listened to my needs physical and financial. Greeted in a friendly manner offered refreshments, on more than one occasion, and I although I deliberated long and hard di... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit B3 Fosse Park South, Fosse Park Avenue, LE19 1HY, Leicester, England, United Kingdom

  • 01162164470

4.8

Excellent

TrustScore 5 out of 5

288 reviews

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4.8

All reviews

(288)

15,141 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient service

Efficient service. Well informed, polite staff and delivery guys were great. Updates for delivery were brilliant. Totally satisfied with our purchases from Dreams.

November 16, 2024
Rated 1 out of 5 stars

Got a text previous day to confirm…

Got a text previous day to confirm delivery. Waited all day wasn't until we contacted store we were made aware that it won't be delivered for another 3 days. This has left an 80 year old lady with no bed.

November 12, 2024
Unprompted review
Dreams - Leicester Fosse Park logo

Reply from Dreams - Leicester Fosse Park

Good afternoon,

Thank you for taking the time to leave us your feedback and for speaking with me.

I am sorry to hear that your delivery date was changed.

Following our conversation yesterday, I have sent you an email and will be happy to assist you, if you require any further assistance.

Many thanks,

Kishan

Rated 5 out of 5 stars

Very satisfied.

Excellent service from sales room to delivery,
Sales person at fosse Park store Ian was very helpfull & no pressure sales talk. Product turned up at agreed time. We are very happy with our purchase.

October 29, 2024
Rated 5 out of 5 stars

Amazing!

Fabulous in store attention and amazing delivery by James who was outstanding. efficient, friendly and very amusing too! The mattress itself has given the best nights sleep I've had for years. All in all a wonderful experience

November 3, 2024
Rated 5 out of 5 stars

Great bed

Came on time and was easy to put our bed together, would suggest giving yourself an afternoon to do it though and preferably with a helper. Instructions were clear and easy to follow

October 27, 2024
Rated 5 out of 5 stars

Our sales lady was excellent even…

Our sales lady was excellent even though she was relatively new to the team but a big shout out to the two young men who delivered the bed. Most polite, respectful, very helpful and communicated. We are also very happy with the product.

October 13, 2024
Rated 5 out of 5 stars

Fantastic Service

I recently visited Dreams at Fosse Park to look for a replacement mattress after a frustrating experience I had with John Lewis. From the moment I walked into the store, the difference in customer service was clear. The staff were incredibly attentive and took the time to understand my needs without rushing or pressuring me. They used a sleep analysis tool to gather details about my sleep preferences and body type, which helped to narrow down the options that would provide the best support and comfort.

After going through several recommendations, I decided on the Sleepeezee Beatrice mattress, which felt perfect for my needs. I also purchased two Tempur pillows and protectors to complete the set. The staff explained everything in detail, from the materials used in the mattress to how the pillow could help with neck support. I left feeling confident in my purchase and reassured that I’d finally found a mattress that suited me.

The entire experience at Dreams was a breath of fresh air compared to my dealings with John Lewis. If you are looking for expert advice I would definitely recommend Dreams

September 22, 2024
Unprompted review

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