Dreams - Leicester Fosse Park Reviews 

288
TrustScore 5 out of 5

4.8

Unit B3 Fosse Park South, Fosse Park Avenue, LE19 1HY Leicester, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Very welcoming. Let us have time to look around at our options, regarding choice of a new mattress. Debbie was very informative and was at all pushy.Choose two Tempor mattresses, double and king size... See more

Rated 5 out of 5 stars

Both Ian (Sales Advisor) and Rachel (Manager) instore were brilliant and extremely helpful, whilst maintaining neutral enough to allow you to make your own decisions on what to purchase. Dreams as... See more

Rated 5 out of 5 stars

Debbie did such an amazing job showing us around the store and gave some amazing insights. She went out of her way to make us feel comfortable - I would recommend Debbie to anyone thinking about bu... See more

Rated 5 out of 5 stars

Really felt as though assistant listened to my needs physical and financial. Greeted in a friendly manner offered refreshments, on more than one occasion, and I although I deliberated long and hard di... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit B3 Fosse Park South, Fosse Park Avenue, LE19 1HY, Leicester, England, United Kingdom

  • 01162164470

4.8

Excellent

TrustScore 5 out of 5

288 reviews

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4.8

All reviews

(288)

15,141 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beds

All the staff were polite, friendly and helpful. Good range of products in the showroom, and sleep match system was useful in deciding on the best mattress for us.

January 22, 2025
Rated 5 out of 5 stars

Beds

Assistant was cheerful knowledgeable and courteous what more do you want

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great bed

Great bed, very comfy mattress from the start. Switched delivery dates with ease on the website. only thing I would change is I don't think you should have to pay extra on delivery for them to bring it upstairs when your spending over £1000

December 27, 2024
Rated 5 out of 5 stars

Expertly sold with care and kindness!

Pleasant, knowledgeable, friendly staff who do not rush you into purchasing. We went on the hi-tech mattress machine which confirmed what we had already supposed regarding our requirements for the firmness of mattress. As it was a compromise, we tried a few different beds before deciding.
Once delivered and now that we are sleeping on the mattress, we do feel we made the right choice guided very well by the sales assistant.
The delivery went well - the van arrived slightly early and the guys were careful getting the monster mattress up to the bedroom.

November 26, 2024
Rated 5 out of 5 stars

Great Service - in store and delivery

Debbie who served us at the Fosse Park store was knowledgeable and helpful, guiding us through the buying process without being pushy.
On delivery, Gregory and his mate were extremely obliging and we were very grateful for the swift assembly of our super king bed.
The bed is super comfortable and has a wealth of storage. We are very happy with our purchase 😊

December 7, 2024
Rated 5 out of 5 stars

Great customer service

Great customer service from Chris at Fosse Park. Helped us to find the bed that was right for us. Went above and beyond to make sure we were happy. Would purchase from here again.

November 29, 2024
Unprompted review
Rated 5 out of 5 stars

We visited the Leicester store today…

We visited the Leicester store today and were assisted by Laura. Her care, knowledge and lack of pushiness ensured that we made a great choice for new mattress. We paid and now look forward to the delivery on 2nd December, 2024. Thanks Laura, great job.

November 23, 2024
Unprompted review
Rated 4 out of 5 stars

therapur acti gel mattress…

We had the therapur acti gel mattress as we ached and this was the one that seemed to fit our needs . It's a great mattress and very comfortable and we don't seem to get up with the aches we did on our previous one but the only thing I don't like is that I tend to roll to the middle which my husband says I imagine but I don't and I wish I had have took that in to consideration when we went to view it,also you have to turn it which is very hard as its so heavy. When we first had the mattress the smell was very strong I even rang up about it and was told it was sprayed with fire retardant and we should air it everyday for a week. We've had it 2 weeks and the smell isn't as noticeable now but we're still glad that we purchased it.

November 8, 2024
Rated 5 out of 5 stars

Fast delivery

Fast delivery, excellent repayment options, delivery driver went above and beyond to bring the mattress into our home and put it to one side so we could still get around it until we moved it upstairs

November 22, 2024

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