Dreams - Leicester St George Reviews 

238
TrustScore 4.5 out of 5

4.6

Unit 7B St Georges Retail Park, LE1 1 SG Leicester, GB


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Rated 5 out of 5 stars

The sales lady was attentive and keen that we found the mattress we found most comfortable. There was no Pressure to buy, just a friendly relaxed atmosphere and we were offered a nice hot drink. Pay... See more

Rated 5 out of 5 stars

Helpful staff amrit put my mum on the mattress tests selector and while we made a decision we were given a coffee.thenwe were shown a selection of beds within our budget,we picked the best for my mu... See more

Rated 5 out of 5 stars

We went to the fosse park branch first for a roll up mattress but there wasn't a king sized available. The lady there was very welcoming and very kindly offered us a place to feed my 7 week old baby a... See more

Rated 5 out of 5 stars

Fantastic shop ! Steve was amazing ! He went out of his way to help me. From walking into the shop and walking out, everything was so simple and no issues. No matter how many times I went to... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 7B St Georges Retail Park, LE1 1 SG, Leicester, United Kingdom

  • 01162164941

4.6

Excellent

TrustScore 4.5 out of 5

238 reviews

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4.6

All reviews

(238)

14,757 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am writing to express my utmost…

I am writing to express my utmost satisfaction with the recent purchase of your bed. From the moment I first laid eyes on it, I knew it was the perfect fit for my bedroom.

The quality of the craftsmanship is truly exceptional. The materials feel luxurious and durable, and the attention to detail is evident in every aspect of the bed. The design is both stylish and functional, and it complements my decor perfectly.

October 11, 2024
Rated 5 out of 5 stars

Firstly it was the helpful and polite…

Firstly it was the helpful and polite sales girl Claire who came over to help my wife and myself with the different types of beds and mattresses there where and that suit us, we laid on the mattres that takes our measurements that makes it suit us. We have had it now for just over a week and to be honest it is easily the best bed and mattress we have ever had. It arrived on time and the lads who took the old one away were also polite and professional.

October 6, 2024
Rated 5 out of 5 stars

Helpful and friendly

The bed we purchased is fantastic, the person we spoke to when purchasing our dream was amazing, and the delivery guys that delivered our bed were very helpful and friendly. Thank you for being so helpful.

September 15, 2024
Rated 5 out of 5 stars

The whole process was brilliant from…

The whole process was brilliant from ordering to installing! The branch we ordered from kept in touch leading up to delivery. We had to wait 12 weeks for delivery but was aware from ordering stage and throughout. Would thoroughly recommend

July 29, 2024
Rated 3 out of 5 stars

The manager in the 19/8/24 name Wakas…

The manager in the 19/8/24 name Wakas was the most moody and unhelpful person in the store. It was like they didn’t want to be there or even give the customer a good experience. The sales assistant Kushsali was great and did all she could do. After spending nearly £2000 in the store I was disappointed The manager was so rude. I’d be happy to give more details if someone wants to call or email me.

August 10, 2024
Unprompted review
Dreams - Leicester St George logo

Reply from Dreams - Leicester St George

Good afternoon Beena

Thank you for taking the time to speak to me today. I am sorry for the issues you have had in store, and for any disappointment this caused.

I am glad we came to a resolution during our conversation, and should you need any further help or assistance, please do not hesitate to contact me.

Many thanks

Peter

Rated 5 out of 5 stars

The customer service was excellent from…

The customer service was excellent from the first entering to making a purchase of a mattress. The salesman explained the benefits of the mattress that I was looking for, which helped make my decision. He wrote the details I needed to know so I knew about caring for the mattress to delivery of it.
I was sent a text advising of day and time if delivery band also a text for two hour time slot.
As a customer I was extremely satisfied with the service I received.

June 21, 2024
Rated 1 out of 5 stars

Delivery time schedule to long and…

Delivery time schedule to long and delivery drivers not professional using bad words not really good customer services from the delivery driver at all.

May 10, 2024
Dreams - Leicester St George logo

Reply from Dreams - Leicester St George

Good afternoon,

Thank you for taking the time to leave us your feedback and for speaking with me today.

I am sorry to hear of the service issue you are referring to and I am sorry about the lead time of the made to order items.

Following our conversation today, I want to thank you for your time and feedback. It is much appreciated. I have sent you an email as I want to be able to help you in case you require any further assistance.

Many thanks,

Kishan

Rated 5 out of 5 stars

Excellent Service …

The service I received from the member of staff who welcomed me was fantastic. It was easy for me to find the bed that I was looking for.

March 12, 2024
Unprompted review

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