What first caught my attention was the discounts, the product quality, and the service provided by the staff member who assisted me—his name was Jaz. He went out of his way to help me find exactly wha... See more
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The sales lady was attentive and keen that we found the mattress we found most comfortable. There was no Pressure to buy, just a friendly relaxed atmosphere and we were offered a nice hot drink. Pay... See more
Helpful staff amrit put my mum on the mattress tests selector and while we made a decision we were given a coffee.thenwe were shown a selection of beds within our budget,we picked the best for my mu... See more
We went to the fosse park branch first for a roll up mattress but there wasn't a king sized available. The lady there was very welcoming and very kindly offered us a place to feed my 7 week old baby a... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 7B St Georges Retail Park, LE1 1 SG, Leicester, United Kingdom
- 01162164941
4.6
Excellent
238 reviews
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Excellent Service …
The service I received from the member of staff who welcomed me was fantastic. It was easy for me to find the bed that I was looking for.
March 12, 2024
Unprompted review
Khushali her approach in being very…
Khushali’s approach was very customer centric in all aspects. Her product knowledge was excellent.
Steve’s input was very valuable to conclude the sale.
We have had the Tempur CTS ELITE for just over 2 weeks so it early days to rate the product. However so far it seems excellent.
March 7, 2024
Had a brilliant experience
Had a brilliant experience, the young lady who served us was very knowledgeable. The bed we chose is absolutely lovely. Thank you
February 22, 2024
Great customer service and products
Honestly we had really good customer service after so long. Definitely would recommend people to go to the Leicester St George’s retails park store and speak with Ash. He was a great help and we love our mattress!
January 30, 2024
Lovely Staff
February 17, 2024
Everything explained
Everything explained, good products, very good service from purchasing to delivering and putting everything together.
February 17, 2024
New mattress.
We were able to assess which mattress we wanted by trying several which matched our requirements. The mattresses we tried varied in price and there was no pressure from the salesperson to select a particular mattress. The salesperson was very friendly and helpful as were the delivery persons.
February 11, 2024
Great bed great service great mattress…Dreams
Great bed great service great mattress great sleep
February 11, 2024
Great service from Anil
Great service from Anil, and the installation team were very friendly, professional and helpful.
February 2, 2024
Excellent delivery service from the…
Excellent delivery service from the team and really great consideration with dealing with my 89 yr old mother. Your colleagues went beyond our expectations and I am very grateful for the courtesy shown. Thank you.
February 4, 2024
Amazing service at the Leicester St…
Amazing service at the Leicester St George’s retail park. Khushali was warm and welcoming and her customer service was exceptional. She went above and beyond to help in every way possible. Khushali is an asset to the business. I highly recommend to be seen by her for anyone who visits the store. Personal thank you to you xx
January 16, 2024
Unprompted review
Easy purchase
We made our choice of matress and was helped from start to finish without the hard sales tactics.great experience
December 1, 2023
Dreams Leicester - fantastic customer service from Claire
We went into Dreams in Leicester today to buy a bed and mattress and were served by Claire. Claire was absolutely brilliant - friendly, helpful and very knowledgeable about the products. She also gave us time to consider the options and was not at all pushy. Thank you Claire for a brilliant service.
December 29, 2023
Unprompted review
It's so comfortable
December 8, 2023
The salesperson couldn’t have been more…
The salesperson couldn’t have been more helpful in taking the time and trouble to find the best bed for my bad back
There was no pressure to buy and the prices were reasonable
Not the cheapest but you get what you pay for and how much you value your sleep
November 10, 2023
From the show room to delivery Dreams…
From the show room to delivery Dreams we’re efficient and helpful also delivered on time
November 12, 2023
Very knowledgeable assistant
Very knowledgeable assistant, amazed how different mattresses, ie rated firm , were actually different when tested , felt we were getting a quality item , with excellent service
November 9, 2023
Unprompted review
Leicester Dreams great staff
Had a shoulder injury so needed a mattress that is comfortable. Claire was very helpful and friendly and we tried the sleep match device which showed what to go for. 5 star 100% service all round. Thank you very much!
October 20, 2023
Unprompted review
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