What first caught my attention was the discounts, the product quality, and the service provided by the staff member who assisted me—his name was Jaz. He went out of his way to help me find exactly wha... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The sales lady was attentive and keen that we found the mattress we found most comfortable. There was no Pressure to buy, just a friendly relaxed atmosphere and we were offered a nice hot drink. Pay... See more
Helpful staff amrit put my mum on the mattress tests selector and while we made a decision we were given a coffee.thenwe were shown a selection of beds within our budget,we picked the best for my mu... See more
We went to the fosse park branch first for a roll up mattress but there wasn't a king sized available. The lady there was very welcoming and very kindly offered us a place to feed my 7 week old baby a... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 7B St Georges Retail Park, LE1 1 SG, Leicester, United Kingdom
- 01162164941
4.6
Excellent
238 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very satisfying 😌
We were served by a Prakash. He was very lovely and understanding of our needs and considered our price range. We used the sleep matcher to find the best mattres for us.
October 14, 2023
Unprompted review
Satisfied
High quality products at affordable prices.
Professional and kindly staff.
Thanks dreams, first but not last purchase.
October 7, 2023
Friendly and helpful
We had a great experience at the Dreams store at St George’s in Leicester after viewing a bed for our toddler online. Staff member Christopher was very welcoming, accompanying us to view the bed and gave us very useful advice regarding the bed size and mattress type, and was great with letting our son try the mattress for comfort. He then gave us a thorough explanation of the buying process and delivery arrangements. Thank you Christopher!
September 2, 2023
Good empathetic skills
The assistant coped well with my hesitation and ignoring advice
In the end I chose a mattress that I am really pleased with
They were calm pleasant and gave me time to make my own decision without pressure
October 1, 2023
Great customer care & great quality beds
September 23, 2023
I can't fault Dreams
I can't fault Dreams. I have had two bed,s and a bed settee off them .May be a little more to pay but you get what you pay for. And the delivery man are very nice. and just get on with their job ..as I have each one of my bed,s put together by then in very quick time and taking the old one away .All I can say is thank you
September 23, 2023
Fabulous team
Fabulous team, very friendly & knowledgeable, Khushali in the St George’s park Leicester site was amazing
September 7, 2023
Unprompted review
Really pleased with our mattress
August 31, 2023
Great customer care
Great customer care, comprehensive mattress check suitability. Not pressured into making a purchase. Left to decide from a variety which met our needs. Picked up a tempur mattress with X2 pillows. Very much looking forward to this getting delivered.
August 28, 2023
Unprompted review
Honesty and patience and politeness of the staff working for Dreams.of Dreams
Provide information about products and services.
August 11, 2023
Sorry I wasn’t there
August 10, 2023
Excellent service and poduct
August 5, 2023
Unprompted review
great product good delivery and useful…
great product good delivery and useful info for self build
August 4, 2023
Anil at the St George's leicester is a…
Anil at the St George's leicester is a great guy, helps you without pressure, gives you things to think about before your purchase and makes sure your 💯 percent happy.
That coupled with there displays of beds makes them very impossible to beat .
July 30, 2023
Unprompted review
It is comfortable no complains
July 22, 2023
Can't complain about anything
Can't complain about anything.
Great service in the shop, fast and friendly delivery.
And mattress to our requirements
July 26, 2023
Exceptional service throughout
Exceptional service throughout from visiting the store to delivery to my home. The store staff were very pleasant and helpful and their knowledge of the products was excellent. On the day of delivery the couriers were again very pleasant, arrived on time, polite, smartly dressed and placed the bed exactly where I requested. I cannot fault any of the service and would certainly recommend to my family and friends.
July 15, 2023
Fantastic experience at dreams in…
Fantastic experience at dreams in Leicester. The sleep match machine was fantastic and Khushali was very friendly and very professional. It allowed us to make a good decision on our mattress
July 23, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.