Alex was so lovely! He spent time to explain our comfort levels, when through all the mattresses that would suit us and talked about all our options. Nothing was too much of a bother. We left very hap... See more
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See what reviewers are saying
We bought our mattress from Dreams online, which turned out to be a big mistake. After contacting Dreams, they recommended that we visit our nearest store. When we arrived, we were assisted by Ju... See more
Over the years, I have bought bases, mattresses, and headboards from Perfect Dreams, and been absolutely delighted! Last week I had some beautiful bedroom drawers delivered, by the usual polite a... See more
I knew I wanted a navy bed but the company's website made it difficult to see what I needed between navy and indigo, and headboards in different designs etc. In the end, I visited my local store and... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit D3A1 Mostyn Champneys Retail Park, LL30 1RY, Llandudno, United Kingdom
- 01492484067
4.7
Excellent
171 reviews
Asks customers to review
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Helpful ladies in the shop
Helpful ladies in the shop
Left me to decide what bed I wanted
Men phoned to tell me time of delivery. Prompt delivery. Gave me helpful information.
I had worried about my bed for a long time. Happy with the new mattress.
December 22, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The mattress was supposed to be…
The mattress was supposed to be delivered when I got back to the UK late February 2025 . But it was delivered early December 2024 ! I don't know why it was delivered ,as I was supposed to phone and arrange a delivery date when I returned to the UK . So I am not happy that this happened
December 21, 2024
Reply from Dreams - Llandudno
Good afternoon Paul,
Thank you for taking the time to leave us your review.
I am sorry to hear that your delivery arrived sooner than you expected it.
I have sent you an email in relation to your order and I do hope to hear from you soon.
Many thanks,
Kishan
The delivery men were very friendly and…
The delivery men were very friendly and efficient.
December 11, 2024
Great help in store
Great help in store. Delivered and assembled by very helpful staff. Very comfortable
December 14, 2024
The staff member was excellent
The staff member was excellent, very informative and professional.
November 22, 2024
Helpful and patient staff. Excellent experience
Staff at Dreams so helpful and down to earth. I don't like this kind of shopping - bed, mattress, headboard etc. So when you get such nice and patient staff, it's such a better experience. Very pleased with our purchases. Very pleased with our experience.
November 1, 2024
Unprompted review
Just browsing!
We popped in to browse and because it was such a good experience bought exactly what we needed! There was a sale on and some really good bargains! Kevin was no a pushy seller but was helpful and relaxed and answered all our questions. Delivery men were very careful and helpful. A very good experience.
October 1, 2024
Unprompted review
Great bed..put together by a really…
Great bed..put together by a really helpfull team on delivery !
October 26, 2024
The understanding and help of what i…
The understanding and help for what i needed
October 19, 2024
Unprompted review
Excellent customer service
Excellent customer service. Very pleased with our new bed.
October 12, 2024
Knowledgeable and friendly staff.
Knowledgeable and friendly staff.
I tried all the mattresses that were relevant to my needs and the futuristic machine/mattress confirmed my choice.
There was no pressure to purchase, and the ordering process was not rushed.
Professional staff. Thank you
September 27, 2024
From walking into the shop in Llandudno…
From walking into the shop in Llandudno the service was excellent. Staff were very helpful and friendly giving advice on the variety of beds and mattresses available.
Delivery was also excellent with delivery available in just a few days. Delivery men were on time giving me updates as to time of arrival. Over shoes were worn to protect my carpets, they were polite and helpful. Also removed my old mattress. Very pleased with my purchase mattress very comfortable.
August 21, 2024
from walking into the showroom
from walking into the showroom, having help and explanation choosing the right bed and delivery being on time and putting bed together I would happily give a 10 out of 10 star review….simply the best….thankyou
August 23, 2024
A Good Nights Sleep …
Feeling a bit daunted by choice we were soon assisted by an extremely helpful and knowledgeable Manager. Mattress is fab as are the pillows we tried. Delivery staff were smart in their Dreams uniform and shoe covers and were extremely pleasant.
August 9, 2024
All good
The salesperson did his job well, and everything happened as we were led to expect it would.
July 28, 2024
Sweet Dreams
I recently bought a bed from dreams in Llandudno. Very informative sales staff helped me find the right bed for me. I’m very happy with my new bed, thanks dreams.
July 12, 2024
very comfy mattress
delivered on time and unwrapped. phoned about 2 hours before delivery to give an approx time. this is the best mattress ive ever had. ive never slept so well. i get lots of pain in the night and use to be waking up all the time with the pain. that hasnt happened since i received my new dreams mattress. im so pleased with my purchase
July 3, 2024
What a fantastic guy rob is in…
What a fantastic guy rob is in llandudno store, went in for 2 beds he couldn't do enough to help even carried pillows to car .I've been to dreams before and will always go there first .he is a true asset to the company .
July 14, 2024
Unprompted review
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