Alex was so lovely! He spent time to explain our comfort levels, when through all the mattresses that would suit us and talked about all our options. Nothing was too much of a bother. We left very hap... See more
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We bought our mattress from Dreams online, which turned out to be a big mistake. After contacting Dreams, they recommended that we visit our nearest store. When we arrived, we were assisted by Ju... See more
Over the years, I have bought bases, mattresses, and headboards from Perfect Dreams, and been absolutely delighted! Last week I had some beautiful bedroom drawers delivered, by the usual polite a... See more
I knew I wanted a navy bed but the company's website made it difficult to see what I needed between navy and indigo, and headboards in different designs etc. In the end, I visited my local store and... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit D3A1 Mostyn Champneys Retail Park, LL30 1RY, Llandudno, United Kingdom
- 01492484067
4.7
Excellent
171 reviews
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Well set out store with huge choice and competent staff
Well set out store, allowed to browse and Mike approached and asked if he may help. Introduce to sleep test best mattress type predicted for us. Introduced to the range recommended by sleep position test . Last one tried was excellent but went in to shock at price . Drink offer questioned cost, tried to negotiate price skilfully politely diverted by Mike then left to make decision partner. Overall visit very enjoyable.
June 12, 2024
Excellent company
Excellent company, Everything went smoothly from start to delivery, the bed is the best one I've ever bought, sleeping like a log every night, brilliant.
July 6, 2024
Delivery men were cortious
May 18, 2024
Great deals
Great deals. Just brought my fifth bed from this store, I wouldn’t go anywhere else.
May 11, 2024
Unprompted review
First class in store service
First class in store service. Delivery on time and we love our new tempur mattress..money well spent.
May 6, 2024
Staff were very patient and…
Staff were very patient and knowledgeable, they took time to go through options. A good range of beds and accessories available in store to try at various prices.
April 27, 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Soft & Sinking
Soft & Sinking - Disappointment. We purchased our 'dream' perfect mattress, Tempur Cooltouch Original Elite 25 D mattress in July 2022, 18 m0nths on and it has gone all soft in parts. We have been rotating the mattress on regular occasions, as per manufacturers instructions. The mattress has been getting softer, feeling like you are in a hole and making if difficult when you change positions during the night, the feeling of that the mattress has wrapped itself around your body, meaning not much freedom when sleeping.
On the day of the purchase, we discussed with the sales person the ailments my wife has (fibromyalgia) and our sleeping patterns, the sales person advising that this mattress would be perfect for us both. With the constant reminder of a 10 year guarantee, I felt that we were getting the perfect deal. My advice to anyone reading this be cautious before you purchase!!
March 29, 2024
Unprompted review
Reply from Dreams - Llandudno
Good morning Gareth,
Thank you for taking the time to leave your review, I am sorry to hear about the issue with your mattress. It does not look like this issue has been reported to us yet, so I have left you a voicemail and sent you an email so that we can get this sorted. If there is anything else I can help with, please let me know.
Kind regards,
Simon
A perfect night's sleep …
The staff at our store were very helpful and informative, friendly and supportive.
The buying process was super easy as the staff guided us through our options.
We purchased our choice and it was speedily dispatched by very helpful delivery men who removed the old mattress and all the packaging.
Our experience has been fantastic and we would highly recommend visiting Dreams at Llandudno
March 24, 2024
Easy unpressured sale
Easy unpressured sale. Store was clean, tidy and with wheelchair accessible products to try. The Sleep machine was well worth the time to obtain recommendations of suitable mattresses.
March 16, 2024
Unprompted review
Thumbs up to the store and delivery staff - Well done and Thank You.
The staff at the store, especially Kevin, were extremely helpful. We are both in our late 70s and disabled so getting the right bed and mattress were extremely important for us. Whilst completing the paperwork a comment was made about few stores in Wales giving military discounts and were very pleased to be told that Dreams did. Furthermore Christian and Marion who delivered and fitted the bed (and our brass headboard) were polite and friendly, going to great lengths to make sure it fitted in to the limited space in the bedroom.
February 29, 2024
Bed is too hard
February 11, 2024
Reply from Dreams - Llandudno
Dear Mr Griffiths
Thank you for taking the time to speak to me today. I am sorry you are not finding the mattress comfortable. As discussed, Dreams do offer a 100 night comfort guarantee whereby you can exchange the mattress for an alternative. We are happy for you to begin this process from today if necessary.
Please just let me know once you have chosen, and I will get this on order for you.
Many thanks
Peter
Always order my beds and mattresses…
Always order my beds and mattresses from dreams excellent quality and friendly service and staff from store to home 101%
February 9, 2024
Unprompted review
Very professional and accommodating
Very professional and accommodating, delivered mattresses on time, and the delivery men were pleasant and cheerful.
February 4, 2024
The delivery team were very helpful and…
The delivery team were very helpful and friendly.
I have slept so well on this mattress.
Worth the money I spent.
Thankyou
January 6, 2024
Reply from Dreams - Llandudno
Good afternoon William
Thank you for your review. I am sorry for the issues you have been having with your mattress.
I have sent you an email with a suggested resolution. I look forward to hearing from you shortly.
Many thanks
Peter
Excellent service start to finish
Excellent service start to finish. Kevin couldn’t have been more helpful without feeling pressured. We had great contact before delivery.
Would definitely recommend Dreams
September 8, 2023
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