Alex was so lovely! He spent time to explain our comfort levels, when through all the mattresses that would suit us and talked about all our options. Nothing was too much of a bother. We left very hap... See more
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See what reviewers are saying
We bought our mattress from Dreams online, which turned out to be a big mistake. After contacting Dreams, they recommended that we visit our nearest store. When we arrived, we were assisted by Ju... See more
Over the years, I have bought bases, mattresses, and headboards from Perfect Dreams, and been absolutely delighted! Last week I had some beautiful bedroom drawers delivered, by the usual polite a... See more
I knew I wanted a navy bed but the company's website made it difficult to see what I needed between navy and indigo, and headboards in different designs etc. In the end, I visited my local store and... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit D3A1 Mostyn Champneys Retail Park, LL30 1RY, Llandudno, United Kingdom
- 01492484067
4.7
Excellent
171 reviews
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Excellent service and prompt delivery
December 16, 2022
Rob at the branch was very helpful
Rob at the branch was very helpful. Helped us pick the mattress.Would definitely recommend 👌.
March 9, 2023
Friendly & helpful staff
Friendly & helpful staff, not pushy at all. Went in to buy a mattress, was warmly greeted and asked if we needed help, said we were just looking and was left to browse after letting us know to let them know if we had any questions or needed any advice. When we found the one we wanted they were so helpful. Mattress was promptly delivered the following week free of charge and carried upstairs to my bedroom. Delivery guys wore shoe coverings and were also very professional and friendly. Would definitely use this company again and would highly recommend.
February 25, 2023
Very happy customer :)
The staff were very helpful, polite and weren't pushy either. I like to be left alone to look around a shop without being hassled, which doesn't happen in many large stores. Very happy with our shopping experience at Dreams Llandudno and the bed is something else :). The delivery lads also deserve a mention, as they were also polite and efficient.
February 25, 2023
From start to finish the experience was…
From start to finish the experience was fantastic, sales in Llandudno, communication by text and email, delivered superb. Jack in store was brilliant.
January 7, 2023
Very calm and helpful experience
Very calm experience, staff were very helpful. Nothing felt forced and I felt I chose the bed I wanted.
February 7, 2023
Unprompted review
Great selection and service
I knew I wanted a navy bed but the company's website made it difficult to see what I needed between navy and indigo, and headboards in different designs etc.
In the end, I visited my local store and got exactly what I wanted. Friendly customer service - they talked me through bed choices and helped me to select a mattress. I had £200 refunded to me as the mattress went on sale before my order arrived, which made me happy.
Delivered on the correct date, all unpackaged and the headboard attached for me. Looks lovely!
November 23, 2022
Great service from Llandudno store
Great service from Llandudno store. Beds and mattresses delivered on time and excellent value for money.
January 13, 2023
The salesman was very helpful and…
The salesman was very helpful and knowledgeable and didn’t hassle us and answered any questions we had would recommend and buy from again
January 8, 2023
Unprompted review
Great customer service from the Llandudno store
Rob from the Llandudno store has provided fantastic customer service throughout our purchase. Always helpful and quick to resolve any issues we faced. I can't pass comment on the products yet as they went straight into storage until our new house is ready, but I'll update my review once we've moved in.
November 4, 2022
Unprompted review
Great service from start to finish
Great service from start to finish. Great mattress, good customer service and delivery
September 5, 2022
Unprompted review
Very helpful staff
Kevin, the sales guy, was very helpful, I had no idea what sort of mattress or bed to buy but he put forward good suggestions, including using the Dream World automated machine, and I walked out of the store believing that I have bought the right product
August 17, 2022
Unprompted review
Ordering my mattress was a ‘Dream’ (pun…
Ordering my mattress was a ‘Dream’ (pun intended). Everything was clear and easy from walking into store to the delivery. Staff were friendly and knowledgeable. Would definitely recommend!
August 13, 2022
Unprompted review
Jack in the LLandudno store was a top…
Jack in the LLandudno store was a top guy!
welcomed us as we got into the store, had a wee chat and then he recommended we test out a couple beds and just gave us space. After hearing our feedback he then came up with the PERFECT mattress for us and made the whole buying process really nice. I will be coming back again to buy a bed frame and any other future beds.
August 9, 2022
Unprompted review
Great selection
Great selection, value and staff. Fixed my back in few weeks. Seller was helpful and knowledgeable enough to explain every other builds of mattresses they have got. Strongly recommended!
August 6, 2022
Unprompted review
Dreams Llandudno
We called into Dreams Llandudno and were served by Kevin - he was so helpful including having the mattress assessment. He dealt with us with patience and humour and we bought a new bed and a new mattress
May 29, 2022
Unprompted review
Friendly helpful staff
Friendly helpful staff. Gave us knowledge on the best mattresses we needed and within budget range
May 22, 2022
Unprompted review
Excellent and helpful service .......... I was having difficulty ordering 2…
I was having difficulty ordering 2 mattresses online, so I rang the Llandudno store. I was extremely well looked after by Jack, who listened to my requirements and couldn't do enough for me. The product was delivered on schedule, and is exactly what I needed. I will go back to Dreams should I require anything more.
May 12, 2022
Unprompted review
Buying a new bed
Excellent service in the store, well informed staff and prompt delivery
April 29, 2022
Unprompted review
Bed originally went to the wrong…
Bed originally went to the wrong location as the postcode entered by the online team was incorrect. However, the bed was delivered by the end of the week and the delivery team were great. Bed is excellent and comfy.
April 4, 2022
Unprompted review
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