Generally happy about the service. A few freebies were promised but were never delivered as agreed. We had to call and follow up, at which point the Sales Executive assured us they would be delivered... See more
Company replied
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See what reviewers are saying
Helpful, easy, all went according to the plan. Everyone we worked with from the sales ppl at the New Malden store to the online customer service to the delivery and installation ppl were kind, helpf... See more
My son and I bought a mattress from the Dreams store near New Malden and received great service there just before Christmas. We needed a mattress before Christmas Eve and went the Saturday beforehand.... See more
showroom was clean and tidy and layout had wide 'pathways' so customers could view beds comfortably. I was welcomed me to store and offered drink -nice thought. Full information given by salesman on... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 Burlington Retail Park, KT3 4PA, New Malden, United Kingdom
- 02045329418
4.6
Excellent
172 reviews
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Good branch to visit but prices are…
Good branch to visit but prices are quite pricey if you want to buy bundles/add ons
January 17, 2026
Unprompted review
Reply from Dreams - New Malden
Hi Anon,
Thank you for your feedback. I have requested some information from Trustpilot, so I can contact you to discuss your experience.
I Look forward to speaking with you.
Thanks
Hassan
First class service at New Malden
Edward at New Malden was brilliant and we got a great deal on a new adjustable king size tempur bed, free bedding pack x 2 and a good discount, so easy to try out all the different variations and pillows. Love the 100 day swap just in case as well. Highly recommended to all and looking forward to sleeping like a baby!!
January 11, 2026
Unprompted review
Excellent service - in and out
The delivery arrived incredibly early on the scheduled day (bracket between 09:30 and 11:00) - they arrived before 09:30 and were finished within half an hour, even including assembly! We were super impressed!
From start to finish, our experience with Dreams has been great, and they have communicated well regarding estimated delivery date (the item was out of stock when we placed our order).
December 20, 2025
Worth every penny!
Worth every penny, sleeping better and no more backache, I couldn't ask for more!
December 5, 2025
Dreams beds order, delivery and assemblyHelpful
Helpful, knowledgeable. Delivery and assembly brilliant.
November 18, 2025
Friendly
Friendly, efficient service, we were kept informed on delivery which was prompt and the delivery men were very helpful.
November 16, 2025
Advisor very knowledgable
Advisor very knowledgable, very quick service. All arranged with delivery and fitting within an hour.
September 19, 2025
if you have a seriously bad back, discs etc this is the ONLY bed for you!!!!!!
Product and staff
November 1, 2025
Easy to sort out a new bed from Dreams!!!
Very helpful and knowledgeable member of staff. Went in store not knowing which bed to choose from a big range. Got good advice from patient efficient assistant. Order straight forward. Delivery perfect. All as discussed. Very efficient.
September 19, 2025
Good service and communication
Good service and communication, put the bed together with ease.
August 2, 2025
Friendly staff and helpful in choosing…
Friendly staff and helpful in choosing the right bed
August 13, 2025
The bed is so difficult to get down and…
The bed is so difficult to get down and will only stay down if you sit in it for at least 2 minutes
July 13, 2025
Reply from Dreams - New Malden
Good afternoon Beverley,
Thank you for taking the time to leave us your feedback.
I am truly sorry that you are experiencing an issue with your bed.
I did try to call you, but as I was unable to reach you, I have sent you an email I do hope to hear from you soon.
Many thanks,
Kishan
I am enjoying my new mattress
I am enjoying my new mattress. It is really comfortable giving me a good night sleep.
June 27, 2025
A very satisfied customer
The staff at the New Malden store were very helpful and efficient.
The bed arrived on time and was quickly installed.
May 24, 2025
The bed has been fantastic having the…
The bed has been fantastic having the best nights sleep
June 22, 2025
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