Dreams - New Malden Reviews 

Easy purchase, knowledgeable but not pushy staff, kept well informed of delivery process and notified by delivery staff, kept to the time they said, checked before going for how easy it would be to get up the stairs and suggested the best option (which worked👌)
(Adam in the store, Gary the driver and his mate) cheers
Slept on for approx 20 nights now,all good (Maidstone king size)

Very easy purchase,very proffessional,delivered with care,job done.

We are both very happy and comfortable and sleep very well on our new mattress thankyou

Easy from viewing to ordering and delivery .Salesman very good

Great bed, took some time to put up, but got there in the end. Ensure to buy early as delivery can take some time

Was super easy to buy a bed, to do anything after this was absolutely shocking, hours and days of my life I will never get back, After care service is the worst I have experienced for a long time and I would just stay well away from wasting any of your time.

The advice in store was amazing.
We'd bought a mattress before online and it wasn't comfortable. The people talked through different options , we were able to try them out. It was just nice to deal with people who knew what they were talking about

Great team.

Good delivery, polite men.
Mattress perfect.

Really friendly and helpful staff in New Malden store. Delivery on expected date, with time slot advised day before. Friendly delivery staff. Great bed and mattress. Very happy with purchase.

Accommodating staff, prompt delivery and they assembled it very well

We bought our mattress two months ago and the smell of the mattress didn't gone. I am very disappointed and I can fell the smell in all my bedroom.

Excellent product, customer service was very good and the delivery drivers were accurate with the expected time for drop off kept us informed when they will exactly deliver the mattress very happy with our purchase would recommend

Lily was really patient, helpful and knowledgable, though not at all pushy, guiding us to what we described and answering questions about both in store and online products. This made it easier to eventually make our final choice. Completing the order and deciding on a delivery date was hassle free. It's an important purchase so worth the effort of popping into the store to check out the products in an unhurried and pressure free environment and ordering there. Prices are competitive especially considering these are quality products made in the UK.
Thanks Lily and the Dreams team.
(I wasn't asked to review)!

I tested a few mattresses and found the one i was looking for. Lily took my order and the whole process was excellent. She took care of everything and I can honestly say Lily went above and beyond in helping me decide and purchase a mattress.
Thank you very much Lily

Great experience from start to finish salesman was not pushy at all left us alone unless we asked questions and really helpful. Great communication throughout , the delivery team were brilliant really cheerful, took our old mattress and put the new one in no trouble and speedy. We bought a Tempur mattress it’s like sleeping on a cloud . Highly recommend

So pleased with our experience at Dreams. The sales professional took her time to listen to us and talk us through various options, without pressurising us. They kept in touch after we'd ordered and we couldn't have been happier with the guys who delivered and put together the bed. It's also more than comfortable!

I received excellent customer service from Ed. He provided a warm welcome and offered refreshments, which was appreciated. Buying a bed and mattress is a significant investment, but I felt no pressure during the process. Ed assisted me in selecting products that met my requirements and was able to answer all my questions.

Thank you, Ed, from a grateful customer.