Generally happy about the service. A few freebies were promised but were never delivered as agreed. We had to call and follow up, at which point the Sales Executive assured us they would be delivered... See more
Company replied
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See what reviewers are saying
Helpful, easy, all went according to the plan. Everyone we worked with from the sales ppl at the New Malden store to the online customer service to the delivery and installation ppl were kind, helpf... See more
My son and I bought a mattress from the Dreams store near New Malden and received great service there just before Christmas. We needed a mattress before Christmas Eve and went the Saturday beforehand.... See more
showroom was clean and tidy and layout had wide 'pathways' so customers could view beds comfortably. I was welcomed me to store and offered drink -nice thought. Full information given by salesman on... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 Burlington Retail Park, KT3 4PA, New Malden, United Kingdom
- 02045329418
4.6
Excellent
172 reviews
Asks customers to review
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Great mattress, great experience and excellent service.
We felt that the colleague that helped us decide was really knowledgeable and helpful and guided us to the right choice for us which was not dependent on the most expensive.
We have had the mattress for over a week now and we have been sleeping a lot better since we had our new mattress.
February 21, 2025
Iam happy with my ne bed
Iam happy with my ne bed, I always get my bed from dreams. Thank you.
February 16, 2025
All seems good lads who delivered bed…
All seems good lads who delivered bed did a good job sales guy in shop super helpful and got a sale because he was super helpful
February 15, 2025
Excellent service from purchase to…
Excellent service from purchase to delivery. We purchased a new mattress from Dreams. The sales person was so helpful and patient with me. I must’ve tried every mattress and pillow combination lol. We bought 2 lovely pillows and an amazing mattress. The delivery was on time and the guys again were lovely. Will definitely buy from dreams again.
January 1, 2025
Unprompted review
Shop very friendly - delivery less so
Shop service was very friendly and not pushy Great selection of mattresses and we enjoyed shopping there.
Delivery was not so friendly with two guys who were in a rush and not interested in being careful or taking time.
January 28, 2025
May use AI-assist with repliesRead more
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Issue with Bed Disposal
The driver only had a one hour window - took the base and head but didn't have time for the base to be carried down stairs
Had to pay £130 for a handyman to complete job when I had paid Dreams to action this
Driver said he would ask Dreams to compensate me but no response or action taken
January 23, 2025
Reply from Dreams - New Malden
Good afternoon Mrs Joseph,
Thank you for taking the time to leave us a review and for speaking to me earlier today.
I hope you are satisfied with what we have discussed, and I have confirmed this via email for you.
If you have any further queries, please do not hesitate to contact me.
Kind Regards,
Wayne
The Sales Assistant Danny was very good…
The Sales Assistant Danny was very good in helping me to choose the correct mattress and at the right price. I am very happy with this purchase.
February 1, 2025
Fantastic mattress
Fantastic mattress
Fabulous customer service , quick delivery with actual happy delivery guys .
January 30, 2025
The assistant in the shop was extremely…
The assistant in the shop was extremely helpful. The delivery was on time and the delivery men were very polite and helpful.
January 26, 2025
What a lovely bed
What a lovely bed! So comfy and the team of men who came to build it for us were fantastic and so professional. We have loved our experience from John in the Dreams store in New Malden who talked us through all the ottoman range of beds and answered all our questions, to the great communication, delivery and set up! You made our dreams!! Thank you!
January 19, 2025
First class service in the shop
First class service in the shop. And two very nice gentleman made the delivery.
December 20, 2024
Bought a high quality mattress
Bought a high quality mattress, big difference as our previous one was very old.
December 12, 2024
We are very happy with the bed but…
We are very happy with the bed but still not received the free pillows that we were promised .phoned the shop but still haven't got them .
December 1, 2024
Wilson Bed (Double) & Amersham Mattress (Double)
We bought our bed frame and mattress from Dreams 10+ years ago and to this day, the mattress is as good as new. So decided to treat our son to a new double bed frame and mattress. Spared no expense.
We ordered it from New Malden showroom and got it delivered in less than a month. Great communication from delivery guys as well. Very satisfied with our purchase.
November 27, 2024
Unprompted review
Great service from start to finish - customer service wait times a nightmare
Great service in store, really helpful helping us choose the right option. Delivery was cordial and we were kept informed about our slot beforehand and on the day. Delivery driver admitted to potentially having bent the mattress frame trying to squeeze it up the stairs (I absolutely can understand how it may have happened) which turned out to be correct (frame was bent) but Dreams were excellent about sending a zip & link replacement without too much fuss and didn't charge us the few hundred pound difference which I thought was generous. The whole service would have been 5 stars but getting through to customer service was nearly a 30 minute wait which is a pain and that's the only thing that have let them down. Other than that, exceptional service from start to finish.
November 20, 2024
Unprompted review
Recommend
Excellent service from start to finish. Shop staff very helpful and knowledgeable. Delivery was exemplary, team took off their shoes on entry, very polite and helpful with placing the bed and mattress in the correct position. Was kept informed throughout about delivery timing which was perfect. And the new bed and mattress exactly suits my needs and is very good quality, sleeping like a baby! Thanks Dreams.
November 6, 2024
Unprompted review
I recently had a very disappointing…
I recently had a very disappointing experience with Dreams Company. I expected professionalism and decent customer service, but instead, it was a complete letdown. The company is extremely irresponsible, and the level of customer service they provide is terrible.
November 2, 2024
Unprompted review
Reply from Dreams - New Malden
Good morning Melika,
I am truly sorry to hear of the issues you have experienced during your customer journey.
In order to gather some additional information so we can review these matters for you, I have requested your order details via Trustpilot, and I hope to receive this information soon.
Many thanks,
Kishan
Great customer service and efficient…
Great customer service and efficient helpful delivery guys
October 23, 2024
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