Generally happy about the service. A few freebies were promised but were never delivered as agreed. We had to call and follow up, at which point the Sales Executive assured us they would be delivered... See more
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Helpful, easy, all went according to the plan. Everyone we worked with from the sales ppl at the New Malden store to the online customer service to the delivery and installation ppl were kind, helpf... See more
My son and I bought a mattress from the Dreams store near New Malden and received great service there just before Christmas. We needed a mattress before Christmas Eve and went the Saturday beforehand.... See more
showroom was clean and tidy and layout had wide 'pathways' so customers could view beds comfortably. I was welcomed me to store and offered drink -nice thought. Full information given by salesman on... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 Burlington Retail Park, KT3 4PA, New Malden, United Kingdom
- 02045329418
4.6
Excellent
172 reviews
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Great service from John in New Malden
Attended Dreams in New Malden and were served by the wonderful John. My partner had back troubles and needs a firm bed. John was very informative and helped to instruct us in the direction and advised on what we needed and why. We left happy with our decision and excited for our new bed - thanks so much John for all your help!
October 17, 2024
Unprompted review
Mo and John is exceptional in New…
Mo and John is exceptional in New Malden The guys were amazing
May 15, 2024
Unprompted review
So pleased with my Dreams comfy bed!
John helped me to choose the right mattress for me which is very important as I have a bad back.
The delivery people were very efficient and took my old bed away and set up the new one very quickly. I was apprehensive the first night as I have had my old mattress a long time, but I needn't have worried as it is so comfortable!
September 23, 2024
new mattress…recently bought.
Only had it a couple of weeks, so still gettng use to the new mattress, so can't comment at present.
August 9, 2024
Great service on buying the bed and the…
Great service on buying the bed and the guys who delivered
August 3, 2024
It was smooth experience thanks dream!
July 25, 2024
Our great experience bes when…
Our great experience begins when choosing Dreams to supply our single mattress for our 5 year
grandson's bed for his stay with us in the UK. (5 weeks visit from Australia).
He's sleeping really well & loves his new bed!
July 19, 2024
The best matress I've ever purchased so…
The best matress I've ever purchased so comfortable no more aches and pains also purchased a cold pillow I just love it well worth the money
June 15, 2024
The staff in the store were very…
The staff in the store were very helpful and knowledgeable.
June 2, 2024
Great shop staff
Great shop staff, very friendly and knowledgeable. Helped us choose the best bed for our requirements. Delivery team was the best, friendly, removed the old mattress and fitted the new one.
May 25, 2024
welcoming store, clear information, great staff
showroom was clean and tidy and layout had wide 'pathways' so customers could view beds comfortably. I was welcomed me to store and offered drink -nice thought. Full information given by salesman on mattress options, able to try ones as many times as I wanted, offered other items but no 'pressure' unlike some other stores
May 19, 2024
Good service
Overall good service from start to finish. Salesperson was knowledgeable, didn't try to sell us something we didn't want or need and the delivery drivers were professional and very helpful.
April 18, 2024
Absolutely stunning from the customer…
Absolutely stunning from the customer services to delivery
May 4, 2024
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