Generally happy about the service. A few freebies were promised but were never delivered as agreed. We had to call and follow up, at which point the Sales Executive assured us they would be delivered... See more
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See what reviewers are saying
Helpful, easy, all went according to the plan. Everyone we worked with from the sales ppl at the New Malden store to the online customer service to the delivery and installation ppl were kind, helpf... See more
My son and I bought a mattress from the Dreams store near New Malden and received great service there just before Christmas. We needed a mattress before Christmas Eve and went the Saturday beforehand.... See more
showroom was clean and tidy and layout had wide 'pathways' so customers could view beds comfortably. I was welcomed me to store and offered drink -nice thought. Full information given by salesman on... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 Burlington Retail Park, KT3 4PA, New Malden, United Kingdom
- 02045329418
4.6
Excellent
172 reviews
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Very polite and knowledgeable staff
Very polite and knowledgeable staff. Great finance options as well. My bed is 10/10!!
March 29, 2024
Amazing service in difficult conditions
The central system at Dreams has had some major issues over the last few days, as a software developer I know what it's like sometimes. But the team at New Malden were unbelievably helpful and pleasant in trying circumstances, and we had a great experience, finally getting our order across the line, smiles all the way.
March 19, 2024
Unprompted review
Good customer service
Good customer service. Easy process. Delivery and installation very efficient.
March 8, 2024
Excellent service both in the showroom
Excellent service both in the showroom, and on delivery.
February 16, 2024
100%
Everything from start to finish has been superb - the time in store, taking our time to select the right bed, speed of ordering, didn’t have to wait long for delivery, the guys who delivered and set up the bed, all amazing. We’ve now had the bed for 2 weeks and have had brilliant sleep, we bought a super king so the space is just unreal and can have the whole family in in the morning with no struggle at all!
February 11, 2024
Very helpful & knowledgeable sales…
Very helpful & knowledgeable sales assistants. Also delivery experience was excellent.
January 29, 2024
Great customer service and really good…
Great customer service and really good product
January 22, 2024
Brilliant from the moment I walked into…
Brilliant from the moment I walked into the showroom to delivery in terms of staff. However showroom was a bit tired could use a refurb
January 22, 2024
Great advice and superb purchase
Both 2 mattresses, each different for personal taste and needs. They are superb, very comforrtable. Buying and delivery were seamless, staff's knowledge extensive and very helpful. These are proper top quality products.
January 20, 2024
Excellent service Edward was very…
Excellent service Edward was very helpful gave us good advice. The mattress is very comfortable. Very happy with Dreams.
January 14, 2024
Overall positive experience!
Mattress is comfortable and was a great deal in the sale. Customer service in store was good and the delivery information was well communicated beforehand. This is my second purchase from the New Malden branch in the last two years and I can’t fault them!
January 7, 2024
Extremely helpful and friendly service…
Extremely helpful and friendly service from knowledgeable and kind staff. Honestly, I couldn’t fault anything there
January 5, 2024
Unprompted review
Conformable,value for money and also…
Conformable,value for money and also easy to install.
October 7, 2023
Great service
September 23, 2023
Staff were extremely friendly and…
Staff were extremely friendly and greeted us with a warm welcome. We received really helpful advice and guidance and even offered some tea and a biscuit! A big thank you to Abu especially who helped us find our perfect bed and for a great price! Would definitely recommend Dreams in New Malden
August 22, 2023
Unprompted review
Alex at New Malden store was amazing
Alex at New Malden store was amazing, had lots of knowledge and gave good advice. Very happy
August 28, 2023
Unprompted review
I went to New Malden branch to look for…
I went to New Malden branch to look for a new bed. The lady that served me was very helpful and gave me good advice. I was surprised at the time it took to deliver the bed.
Over all very happy with my experience.
July 25, 2023
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