Generally happy about the service. A few freebies were promised but were never delivered as agreed. We had to call and follow up, at which point the Sales Executive assured us they would be delivered... See more
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See what reviewers are saying
My son and I bought a mattress from the Dreams store near New Malden and received great service there just before Christmas. We needed a mattress before Christmas Eve and went the Saturday beforehand.... See more
showroom was clean and tidy and layout had wide 'pathways' so customers could view beds comfortably. I was welcomed me to store and offered drink -nice thought. Full information given by salesman on... See more
Welcomed to the store and asked if i needed any help. I asked about the range of double mattresses and was given clear and helpful guidance. Having looked in other bed shops I had something to... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 Burlington Retail Park, KT3 4PA, New Malden, United Kingdom
- 02045329418
4.6
Excellent
173 reviews
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I went to New Malden branch to look for…
I went to New Malden branch to look for a new bed. The lady that served me was very helpful and gave me good advice. I was surprised at the time it took to deliver the bed.
Over all very happy with my experience.
July 25, 2023
Great Experience
The person who helped me at the New Malden store was very knowledgeable, helpful and efficient. The bed arrived on time, the delivery staff were courteous and also knowledgeable on the product.
July 21, 2023
Great product
Great product, Bed is super comfy and looks great. Staff were super friendly & helpful.
July 15, 2023
Excellent customer service in branch
Excellent customer service in branch, ordered and delivered within 7 days! Very happy with purchase.
June 15, 2023
Brilliant process from start to finish
Brilliant process from start to finish. Loved that we could book a delivery slot and we didn’t have to wait too long. Everyone was super polite and the assembly men were very careful and tidy. Couldn’t find fault with anything. Purchased a double ottoman bed with headboard in my choice of fabric.
June 15, 2023
Good service and advice in the shop
Good service and advice in the shop. Delivery when they said, all set up and packaging taken away. Very comfortable, sleep is luxurious.
January 3, 2023
Very happy with the bed
Very happy with the bed, great store with lots of options. Delivery was smooth, fast and professional.
April 15, 2023
Good service and dilivery on tiime
April 12, 2023
Good service
April 7, 2023
Great customer service from start to…
Great customer service from start to end. Recommending Mohammad from New Malden branch
December 1, 2022
The mattress is so comfortable as well…
The mattress is so comfortable as well as the pillows. Made the best choice.
March 9, 2023
Faultless purchase process
Faultless process from entering the shop to taking delivery. My guests have declared it ‘the best bed in tge world’, so very happy all round.
February 16, 2023
Great customer service and good quality beds
The customer service is fantastic
When ever I ok
January 28, 2023
New Malden Dreams - great service :)
My son and I bought a mattress from the Dreams store near New Malden and received great service there just before Christmas. We needed a mattress before Christmas Eve and went the Saturday beforehand. The mattress arrived the following Wednesday, on time and is exactly what was needed. Many thanks to the nice salesman, John, who sold it to us. Kind regards, J King
December 17, 2022
We had s great experience
We had s great experience. Edward was brilliant! He was very knowledgeable, friendly and attentive.
All went very smoothly, from ordering to delivery and product satisfaction!
Delivery went well and quickly too.
Thank you for a positive experience. ***
January 7, 2023
Amazing service!
Amazing service, lovely staff and quick delivery! The bed is beautiful and so comfy!
November 26, 2022
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