Reception at the shop in Elk Mill, Royton was professional and friendly. A "hello", quick chat then left alone to browse. Taken through the bed machine to calibrate a short list and then a very easy o... See more
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We attended the store Oldham Elkmill and Sue and the team were great! So approachable and was attentive in helping us with our order. This is the second bed we have bought from Dreams as we needed to... See more
We weren't told that the material was cooling. We find it too cool especially on our feet. We have had to use our original topper to nullify the coolness. Also we didn't realise how quickly the s... See more
Company replied
From walking into the store to delivery, Dreams offers an excellent service. Without exception, the team is friendly, helpful, and knowledgeable of the range of products. There is plenty of choice at... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 17A Elk Mill, OL2 5HX, Oldham, United Kingdom
- 01615214230
4.9
Excellent
293 reviews
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The salesperson was very helpful
The salesperson was very helpful. The delivery driver went above expectations and were extremely helpful.
December 28, 2024
Very well and timely delivered to…
Very well and timely delivered to satisfactory level,
December 20, 2024
Love the bed from purchase in the…
Love the bed from purchase in the showroom to the 2 gentlemen that came and assembled the bed really pleased with the service having the best sleep ever..thank you and Merry Christmas.
December 20, 2024
I am so happy in regard to our recent…
I am so happy in regard to our recent purchase. The delivery the assembly and everything is on time without any problems.
December 18, 2024
new mattresses
Delivery on time, men very good, mattresses great very comfy, will go to Dreams again.
November 29, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We weren't told that the material was cooling …
We weren't told that the material was cooling. We find it too cool especially on our feet. We have had to use our original topper to nullify the coolness.
Also we didn't realise how quickly the surface would become dented by hip pressure. This was obvious after the first night!
UPDATE
We were pleased with the response from Kishan at Dreams and the offer to replace one or both mattresses we bought. We are still deciding whether to take up the offer.
November 29, 2024
Reply from Dreams - Oldham
Good afternoon Sheila,
Thank you for leaving us your feedback and for speaking with me today.
I am sorry that you are finding the mattress to be too cool and that there are impressions that form on the mattress.
Following our conversation today, we will continue to be available to assist you if you do decide that you wish to exchange your mattress. Please do not hesitate to send us an email if you do have any questions or queries, either now, or in the future.
Many thanks,
Kishan
They listen to what you want to buy.
Great sales team found what we required within our budget, listened to what we needed with no hard selling tactics so their knowledgable pleasant manner was rewarded. The young lady sales assistant had started work at Dreams that week and was a delightful person, assisted by the manager. We took our time choosing, bought two beds, they are so comfortable
October 23, 2024
Wonderful service from shop to delivery
Wonderful service from shop to delivery
Had the bed put together an otterman,
Great service x 👏
November 22, 2024
We love this bed🥰
November 22, 2024
Great service
Great service by knowledgeable, friendly staff when purchasing a new mattress. All information re cost, guarantee, delivery confirmed clearly before any payment taken. Delivery service great. Delivered as arranged by helpful, friendly staff.
November 22, 2024
Sales took time to support us to find…
Sales took time to support us to find the right bed
November 17, 2024
Good choice of mattresses
Good choice of mattresses
Good customer care
Kept updated on delivery
Delivery on time, helpful people
November 15, 2024
Staff very knowledgeable
Staff very knowledgeable , pleasant and helpful, not pushy and courteous.
Kathryn didn’t pressure me to buy but let me decide after giving me all the information I needed to make a informed decision.
Thanks
November 4, 2024
Unprompted review
Went into Dreams Oldham store with my…
Went into Dreams Oldham store with my son. The staff were all eating food at the desks the shop stunk of greasy chicken. All the staff and the manageress sat there stuffing their face. It was disgusting
October 14, 2024
Unprompted review
Reply from Dreams - Oldham
Good Afternoon Beryl,
Thank you for taking the time to leave your review. I am sorry to hear that. I have requested more information from you so that we can discuss this further.
Kind Regards,
Simon
Excellent knowledgeable sales staff
Excellent knowledgeable sales staff. The machine calculating height weight etc. is superb. A very uplifting experience from beginning to receiving my perfect mattress.
November 3, 2024
Use the machine to get your mattress comfort
From going into store to sleeping on the mattress my dreams experience was superb.
The staff in the store where so friendly and helpful.
Very happy with my mattress and the TEMPUR pillows are out of this world.
October 6, 2024
New Mattress £2,684,00p absolutely 💯…
New Mattress £2,684,00p absolutely 💯 quality and style 👌 & Comfortable mattress ever.
October 20, 2024
Very helpful staff
All the staff at Dreams were friendly, Alex was the colleague that helped me from my first visit when I didn't know what I wanted to ordering my new bed. He was able to answer all my questions and helped me pick the best bed base that would fit.
September 15, 2024
Unprompted review
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