Dreams - Oldham Reviews 

Great experience buying a new bed and mattress. The team just let you get on with looking, but are avaliable when needed. No pressure and friendly service.

Kept updated right up to delivery , on time and both men very polite and respectful of our property. Bed lovely built as requested and all rubbish taken away job very well done thank you .

I don't think anybody really looks forward to mattress shopping, but Kyle at the Elk Mill store made the whole process effortless.

Plenty of recommendations of exactly what would fit my needs with my aches and pains, delivery organised and payments made and we were in and out within an hour.

Efficiency at its finest!

Thanks again Kyle, appreciate your patience and expertise :)

Excellent service from going into store and buying our new bed, to the 2 lads that delivered our bed that were really nice and respectful of our new carpets. They explain everything about the bed and took our old bed and mattress away.

Would definitely recommend Dreams.

My partner and I went into the Dreams store on Elk Mill Retail Park, Royton, to hopefully purchase a new divan bed, mattress and headboard. The male sales assistant (MSA) who dealt with us was initially pleasant in his approach. When I asked about delivery and specifically enquired as to whether the bed got taken upstairs (generally where beds are located), he told us that the ‘Free Delivery’ advertised was ‘Doorstep Delivery’. I am registered disabled, and my partner is also 72 and a pensioner, so we could not be expected to carry the bed upstairs. The sales assistant told us that the only way was to have the bed assembled at extra cost. It was at this point the wording manipulation confused us into believing that the £29 extra cost quoted was for assembly. It turns out that the £29 was just for carrying the bed up to the bedroom, which in our case is an extra 12 steps. How are disabled persons and pensioners expected to carry a bed upstairs?
I was not in when the bed was delivered, and my partner let the men in. When I returned home, I found the bed and mattress placed on the bedroom floor still in its sealed wrapping. I immediately called the delivery contact details telling them that we had paid for assembly and was told he would check and call me back. Five minutes later, he did call and told me that we had only paid for the bed to be placed in the bedroom. I asked, ‘is that it for £29’? He told me yes.
I later called at the store to complain about the cost as we felt mislead and cheated. I was then told that the assembly cost is a further £49 which we had not paid. This was not made clear to us at the time of the sale as we had been about to leave the store, not being able to get the bed colour we wanted. The sales assistant clearly then manipulated his wording to ‘secure’ the sale, if we were to accept a differing colour which was in stock for immediate delivery
Yes, I had raised my voice and pointed at the male sales assistant (MSA), only to identify him to the female sales assistant (FSA). The initial MSA came over and I described our issue. He then ordered us to ‘get out of the store’. I suppose when the sale is complete, sales assistants no longer need to be pleasant anymore. During my complaint, the FSA quoted many other stores delivery charges to us, which I would not repeat here. It is not fair to bring other stores pricing models for comparison, as the products can/cannot already include delivery, akin to the Dreams pricing model. Dreams offer ‘Free Delivery’, there is no such thing, customers pay one way or another.
I said to the FSA that I wanted them (Dreams) to come and take back the bed. She told me that I would have to contact Customer Services to do that and handed me a leaflet with the phone number on it. I called the number with my phone on speaker to allow the FSA to hear, and the message announcing the wait time was approx. 45 minutes. I asked the FSA ‘is there only one customer services operative for the whole of the UK?’, she replied ‘of course not, the wait time is standard’. I then suggested that Dreams must be getting a lot of complaints then.
I then hung up the phone and asked the FSA ‘what is the Dreams returns policy?’ She replied with ‘I don’t know what it is.’ As I could not believe what I was hearing, I asked her again, ‘I would like to know your returns policy’, she again replied with ‘I can’t tell you as I do not know myself’. Complete lies, in my opinion. Strange that she seems to have an encyclopaedic knowledge of her competitor’s delivery charges but does not seem to know Dreams’ returns policy! Could it have been the fact that Dreams advertise in their T&C’s a 14 day returns policy for items still sealed and as delivered? Could she have possibly known this, an avoided telling me……I think so. Lies, lies, and more lies.
Disgusted with our treatment, we left the store.
Needless to say, we will be shopping elsewhere for our headboard. We have just moved into our new 4 bedroom house, so 3 bedrooms to do, but will not be buying anything else from ‘Dreams’……..maybe ‘Nightmares’ would be a more accurate description.
In the end, a kind neighbour assembled our bed for us. Alone, with limited prior knowledge of this product, it took him less than 15 minutes. So, I would estimate two Dreams delivery members should have been able to manage it in 10 minutes. It took them less than 5 minutes to carry the 3 pieces of the bed and mattress up the 12 stairs, in my calculation that equates to over £1 per man per minute!

Great customer service! Asad to encouraged us to use the machine that lets you know what firmness we needed. He gave us different recommendations without being ‘pushy’.

The lady who served me initially was so very helpful, the delivery went without a hitch and the mattress is very comfortable, thank you

From the moment we walked into the Oldham Elk Mill store we were made to feel welcome. Alex was extremely knowledgeable, helpful and kind and listened to our needs. We were able to make use of the 'Sleep Match' service which was very useful and helped Alex to match us with a suitable mattress type and for us to eliminate what wouldn't work for us.
There was no rush at all, or pressure to buy and we were encouraged to spend as much time as we needed to decide on our final choice. Alex guided us through delivery times, payment options etc.
A thoroughly pleasurable experience with a lovely, friendly team of advisors. Thankyou so very much for all your help.

a goodnights sleep

Very good in depth knowledge of the product. Very calm and friendly.

We got our bed and mattress today. Delivery was in right time, the guys Adam (I guess) and his colleague was really professional
, tidy and friendly. They did the job quickly and in a good manner. They left all clean. We can't wait to get the bed tonight.

Yes from the lovely lady at elk mill Oldham, forgive me I forgot her name, that we purchased the bed from to the delivery men. A great service I would highly recommend.

Good experience all round from ordering to delivery, delivery guys excellent service installing my new mattress and removing old one very happy with the service

The bed was delivered on time the people who delivered it wear pleasant and polite also treated me with respect

No issues re purchase or delivery everything went smoothly and trouble free.

We have had the mattress for two weeks now and we have found it to be very hard
We would like to return this product
Regards
David pepper

Sales person was friendly, and informative. Was not pushy and helped us and answered all our questions and queries with confidence and reassuringly.

From entering the store on Elk Mill Oldham our experience was very good.
Adam the sales guy that helped us with the purchase of the bed was very good.
Our daughter had taken us to get a new bed mattress and headboard, my Husband being disabled. Our daughter obvious got/ helped us trying out the mattresses. Adam was patient, informative and offered us a drink.
It was a very pleasant experience. We bought a bed and are pleased with the purchase. Dreams delivered it in the same week so a bonus too.

Helpful at the shop and delivery in 3 weeks!
They arrived when they said, were very friendly and knew exactly what they were doing. I couldn’t believe how quickly my electric adjustable bed was put together!

Good customer service and great product