Reception at the shop in Elk Mill, Royton was professional and friendly. A "hello", quick chat then left alone to browse. Taken through the bed machine to calibrate a short list and then a very easy o... See more
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We attended the store Oldham Elkmill and Sue and the team were great! So approachable and was attentive in helping us with our order. This is the second bed we have bought from Dreams as we needed to... See more
We weren't told that the material was cooling. We find it too cool especially on our feet. We have had to use our original topper to nullify the coolness. Also we didn't realise how quickly the s... See more
Company replied
From walking into the store to delivery, Dreams offers an excellent service. Without exception, the team is friendly, helpful, and knowledgeable of the range of products. There is plenty of choice at... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 17A Elk Mill, OL2 5HX, Oldham, United Kingdom
- 01615214230
4.9
Excellent
293 reviews
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The delivery was neat
The delivery was neat, tidy and on time. The delivery people advised me of the returns procedure if we didn't like the mattress and they took the old one away.
July 20, 2024
What a brilliant experience from start…
What a brilliant experience from start to finish. From the sales person in the shop who made sure we got the correct mattress for us to the outstanding guys who delivered our new bed and mattress. We were kept fully informed from start to finish. Excellent company to deal with. Thank you we now have sweet DREAMS !!!!!
July 13, 2024
Very helpful staff resulting in a very…
Very helpful staff resulting in a very comfortable mattress
July 12, 2024
The delivery was on time and delivery…
The delivery was on time and delivery men very polite and was going to chance the mattress but we gave now got used to it
June 21, 2024
May use AI-assist with repliesRead more
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Dream Team Gold Camborne Combination Mattress
The mattress looks good, firm and high. However. the mattress is not comfortable for me! I've only had the mattress for nearly 3 weeks. I'm a side sleeper the button on the mattress keeps digging in my hip and this is increasing my hip pain. I went back to the store to pick another mattress for exchange which I emailed over. Thank you Peter Lally for the excellent service offered and agreeing to exchange the mattress hassle free for me. Luckily the new mattress is on offer and I'm getting vouchers back to buy tempur pillow. Well done dreams another happy customer!!
June 16, 2024
Reply from Dreams - Oldham
Good morning
Thank you for taking the time to speak to me yesterday. I am sorry again for the issues you are having with your mattress.
As discussed, we are happy for you to exchange early on this occasion. Please let us know what you want to go for, and we will get this on order for you.
Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
Post sale service need improvement
Overall the service was fine, the staff was
Order 372A012362
Our order was delivered to us on 13 May. Due to our busy schedule, we only had the opportunity to assemble the goods yesterday, and upon doing so, we discovered that some pieces of the wood were scuffed and slightly damaged.
The delivery was on two separate days for the bed and mattress which was really inconvenient for us. The mattress delivery driver was clearly stress out when he arrived.
May 26, 2024
Reply from Dreams - Oldham
Dear Mr Chan
Thank you for your review. I am sorry for the fact that your bed has been delivered with damage to it. We have passed this feed back onto our supplier so that they can review their processes.
I would also like to apologise if it was not made clear that the bed and mattress were delivered separately. This should have been addressed at the point of sale, and we will take this up with the store as to why this did not happen.
I have sent you an email with a suggested resolution to the matter. I hope that you will find my proposal acceptable. .
I look forward to hearing from you shortly.
Many thanks
See above
No pressure, agreed delivery which was kept to, old mattress taken away no problem.
May 25, 2024
Asad was so so so very helpful
Asad was so so so very helpful! I knew what I needed and he helped me find the perfect bed and mattress immediately. He showed me all of the different mattress styles and was able to help me choose the perfect one! I am so grateful.
May 3, 2024
Super service
May 10, 2024
Very good service and staff that know…
Very good service and staff that know their products,
Delivery Process exceptional delivery and bed assembled in 20 mins
Very happy with our purchase,
March 30, 2024
New bed and mattress
Assistance was given immediately. The assistant was very knowledgeable and helpful. Delivery was extremely fast. Highly recommended.
March 24, 2024
Trundle beds
Trundle beds are great, easy to use and great as either 2 singles or a super-king double when used with a mattress topper. Assistant in showroom was friendly and extremely helpful.
March 21, 2024
Fabulous sales lady
Fabulous sales lady, Good and speedy delivery.
Mattress extremely comfortable
February 17, 2024
Excellent customer experience at Dreams…
Excellent customer experience at Dreams elk mill. Bought the right mattress for us with out the sales overload we have experienced at other stores.
March 9, 2024
Unprompted review
Great customer service from starting in…
Great customer service from starting in store to delivering the bed & after service checking we are happy with purchase & services
February 21, 2024
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