Dreams - Perry Barr Reviews 

200
TrustScore 4.5 out of 5

4.6

One stop Shopping Centre, B42 1AB Perry Barr, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Tariq was absolutely amazing with assisting us on finding what we needed. He was willing to stay with us for the time we needed and even offered us beverages. He held a patience and positive manner wh... See more

Rated 4 out of 5 stars

Sharon at the Perry Barr store was great and understood my needs. I do find Dreams to be on the higher side for price but did enjoy the experience. It is particularly important to me to find a mattres... See more

Rated 5 out of 5 stars

Dreams is a great company, to purchase quality bed, and the staff David, is a very good customer service rep.

Rated 5 out of 5 stars

Wow! In purchasing our new mattress and bed David supported what can be a bit of a minefield especially when you're on a budget. His calm, relaxed approach was excellent. He gave detailed advice, demo... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • One stop Shopping Centre, B42 1AB, Perry Barr, United Kingdom

  • 01213688266

4.6

Excellent

TrustScore 4.5 out of 5

200 reviews

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4.6

All reviews

(200)

13,337 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Peak

Helpful, compassionate, constructive and gave great deals, gave lots of variety for the beds, very nice and kind.

April 24, 2026
Rated 5 out of 5 stars

I would like to share my review of this…

I would like to share my review of this store, specifically highlighting the fantastic service provided by Slim. From the very beginning, his customer service was at the highest level. He never pressured us into making a purchase; instead, he focused on our needs.

I mentioned that I suffer from back pain during sleep, and thanks to his advice, we were able to use the Sleepmatch machine, which analyzed exactly what kind of mattress would be right for both me and my wife simultaneously. After the testing process, Slim presented several options that met our criteria. He showed us more affordable models as well as the one we ultimately chose: the TEMPUR Pro Air SmartCool™ Plus Medium Firm 25cm Mattress.

While it is quite an investment, it is worth every penny in every possible way. As a bonus, we also received a TEMPUR duvet for free, which retails at £369!

I truly believe this is one of the best decisions we’ve made for our sleep comfort. If anyone is hesitant about buying a TEMPUR mattress—don’t be. And if you need expert advice on any mattress, I highly recommend visiting Dreams - One Stop Perry Barr. Ask for Slim—he’s a top-tier professional!

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

David was amazing

David was amazing with us showed us lots of different mattresses and done a incredible deal with a whole bed. He was a legend.

April 11, 2026
Rated 3 out of 5 stars

The beds were not as good as what I saw…

The beds were not as good as what I saw on display. Huge differences.

April 21, 2025
Dreams - Perry Barr logo

Reply from Dreams - Perry Barr

Good Afternoon Becky

Thank you for leaving your review.

Thank you for your time on the phone just now, and I am sorry again for the quality issues withe the bed.

I have followed this up with an email

I look forward to hearing from you soon

Kind Regards

Nick

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, excellent service from salesman very helpful and informative. Went through a variety of mattresses recommended by salesman Also offered drinks.
Came away having purchased mattress and pillows, have not had any problems at all with goods.

February 7, 2026
Rated 3 out of 5 stars

They very helpful from my experience

They very helpful from my experience

January 16, 2026
Dreams - Perry Barr logo

Reply from Dreams - Perry Barr

Good morning. Thank you for taking the time to leave us this review. I am glad to hear that you have had a positive experience with us and are now enjoying the items ordered from us. Should you need any further assistance from us, please let us know. We'll be happy to help.

Rated 5 out of 5 stars

Dreams 1 stop perrybarr

Lovley man named David who works for Dreams at the perry bar branch has been very professional and explained the whole proceedure with the BED MATCH which was sold to me after and also I purchased 2 lovley TEMPUR pillows you can see with him it wasnt all about money like the other guy who was working in there the vibes were genuine from David who truly cares about his customers...... Please keep him at the same branch we have many coming to spend money in there!!!!!

January 3, 2026

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