Tariq was absolutely amazing with assisting us on finding what we needed. He was willing to stay with us for the time we needed and even offered us beverages. He held a patience and positive manner wh... See more
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Sharon at the Perry Barr store was great and understood my needs. I do find Dreams to be on the higher side for price but did enjoy the experience. It is particularly important to me to find a mattres... See more
Dreams is a great company, to purchase quality bed, and the staff David, is a very good customer service rep.
Wow! In purchasing our new mattress and bed David supported what can be a bit of a minefield especially when you're on a budget. His calm, relaxed approach was excellent. He gave detailed advice, demo... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
One stop Shopping Centre, B42 1AB, Perry Barr, United Kingdom
- 01213688266
4.6
Excellent
200 reviews
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Purchase of bed divan Good and balanced customer service in…
Good and balanced customer service in shop allowed time to browse and ask advice. Well informed delivery date and time slot. Polite delivery team
January 11, 2025
Very kind staff in dreams
Very kind staff in dreams
Very good and positive staff
Very polite
God bless you all
January 5, 2025
Unprompted review
Sid, Ottoman with TV
Sid, brum. Bought a bed for me son, TV bed moved into new property. He needed a good bed. Cost me a bit for the bed. He's over the moon. I'm happy that he's happy, sleeps well, lovely TV 47inch.
Should have got one for myself. Lol. Great customer service. Once I paid for his I'll be going in for mine. Lol...
December 22, 2024
Mainly the products that I have bought…
Mainly the products that I have bought in the past from previous branches(the one which I bought my first product which was my bed sadly is no more),but the current products that I recently bought from this recent branch, are simply great! Thank you very much!
December 7, 2024
Excellent service …
The man that sold us the bed was brilliant so helpful went above and beyond and was super polite and helpful. Black man who's name escapes me sorry
November 30, 2024
Great bed sleeping well now...
November 8, 2024
Excellent customer care
Excellent customer care. Delivery drivers friendly and polite - excellent.
October 20, 2024
It was the best night's sleep I have…
It was the best night's sleep I have ever had in ages!
October 20, 2024
Good customer service
Good customer service
Friendly service
All questions answered
October 18, 2024
Bed is cosy just the right type of…
Bed is cosy just the right type of mattress for me, guys who delivered were polite and pleasant, x
October 19, 2024
The lady that attended to us was very…
The lady that attended to us was very welcoming and hospitable,she made hot drinks for us,showed us around and helped us with making the right choice.our overall experience was splendid all thanks to her
October 12, 2024
Good customer service delivered as…good quality bed
Good customer service delivered as promised
October 6, 2024
New bed delivered and old bed…
New bed delivered and old bed removed... worked out fine
September 28, 2024
From the time we entered the shop we…
From the time we entered the shop we were looked after. We were given various choices of what we needed with no pressure. All questions answered and everything went smoothly. When the mattress was delivered again the chaps helpful and polite. Top marks dreams thankyou
September 21, 2024
Staff were extremely helpful on helping…
Staff were extremely helpful on helping us purchase 2 lovely beds at a very good price and the delivery was excellent on time and the 2 filters were very professional in what they do took all the packaging away with them highly recommend Dreams to other people who are looking for a new Bed.
September 7, 2024
Excellent experience
I got an orthopedic bed and is pretty well doing the job.doesnt sink in and no back ache after sleeping.
September 1, 2024
A huge thank-you to the Dreams Team at…
A huge thank-you to the Dreams Team at Perry Barr for helping me choose the mattress I desperately needed after spending a long time of my previous mattress causing me some issues. I just love how I was asked if I wanted anything to drink and the in-store experience is like none other. Thank-you Jay, Shana, and the gentleman whose name I cannot remember for the outstanding level of services, understanding my needs and exceeding my expectations. It’s been a week since I have had the mattress delivered to the house and I absolutely love it!!
August 25, 2024
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