Tariq was absolutely amazing with assisting us on finding what we needed. He was willing to stay with us for the time we needed and even offered us beverages. He held a patience and positive manner wh... See more
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Sharon at the Perry Barr store was great and understood my needs. I do find Dreams to be on the higher side for price but did enjoy the experience. It is particularly important to me to find a mattres... See more
Dreams is a great company, to purchase quality bed, and the staff David, is a very good customer service rep.
Wow! In purchasing our new mattress and bed David supported what can be a bit of a minefield especially when you're on a budget. His calm, relaxed approach was excellent. He gave detailed advice, demo... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
One stop Shopping Centre, B42 1AB, Perry Barr, United Kingdom
- 01213688266
4.6
Excellent
200 reviews
Asks customers to review
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Unfortunately both me and my husband…
Unfortunately both me and my husband got back pain one week after using mattress l. Hope you can help
July 5, 2024
Reply from Dreams - Perry Barr
Good morning
Thank you for taking the time to speak to me today. I am sorry again for the issues you have had with your mattress.
As discussed, we are happy for you to have a replacement. Please feel free to go back to store, choose what you want to reselect to, and come back to me with your choice. I will then get this raised and delivery booked for you.
Many thanks
Peter
Sharon the lady that showed us around…
Sharon the lady that showed us around and helped us choose our mattress was really helpful and even got us a special discount for extras duvet, pillows and mattress protector would highly recommend this store and there mattresses as we are extremely pleased with our decision all round amazing experience from walking in the door to walking out thanks to Sharon
May 28, 2024
Helpful and patient service
Helpful and patient service we were able to try out a variety of beds despite our fussy toddler having a tantrum.
June 1, 2024
Unprompted review
Great Experience for a new arrival to UK
Excellent Customer Service, informative and not pushy
May 18, 2024
Phenomenal service from Jay!
Phenomenal service from Jay!
Me and my wife needed a bed for our guest room and had quite a lot of questions. Luckily we had Jay in store to help us and she answered all our questions and gave us expert advice.
We’d recommend this Dreams store alone just based on Jay!
We’ve now purchased the bed and look forward to delivery so our guests can enjoy!
May 6, 2024
Unprompted review
All good
Helpful and polite staff so we're the delivery people. Prices are a bit high... make money on everything dropping off, picking up etc
April 19, 2024
Helpful staff who provided me with the…
Helpful staff who provided me with the right information
March 21, 2024
Good customer service during…
Good customer service during purchasing. My delivery was on time as planned.
March 16, 2024
Friendly staff and friendly service and…
Friendly staff and friendly service and friendly drivers and helpful
March 10, 2024
Comfortable for people with back pain like me
Comfortable but prices are not cheap. Over all great service with ranges of amazing products, so will suggest whoever priorities comfort over money.
Habesha!
March 2, 2024
Sharon at the Perry Barr store was…
Sharon at the Perry Barr store was great and understood my needs. I do find Dreams to be on the higher side for price but did enjoy the experience. It is particularly important to me to find a mattress that will do me well in the long term so its good to use the sleepmatch and have someone available to talk me through my optio s
February 17, 2024
Unprompted review
The Dreams sales person who looked…
The Dreams sales person who looked after us when we visited the store was very helpful and took notice of our needs and directed us to the right beds
February 4, 2024
Pleasant and friendly environment. Great product.
Members of staff was very considerate and helpful, had taken great care in helping to make sure that the right product was chosen to meet my nded.
Products were demonstrated, and explained carefully with great patience ensuring that there was good understanding on my behalf.
My entire experience was very pleasant .
Also great hot cholate on a very cold day.
February 1, 2024
A great nights sleepGood product efficiently…
It’s a Good product efficiently installed good job
February 3, 2024
Brilliant service
On entering the store we were met by a smiling face and a friendly welcome. The salesman aske about our requirements and then let. Us try the appropriate mattresses. Whilst going through the ordering process, we were offered hot drinks. Nothing was too much trouble. David is a star.
January 11, 2024
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