Mark at the Dreams Rugby store was great. He gave us plenty of space whilst looking around the store. He also managed to get us a mattress cover and extended warranty free of charge.
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See what reviewers are saying
Went to Dubai, slept amazingly for 10 days on a firm mattress with a topper. Had to have one, went everywhere and Dreams had a comparable one. Ordered online and it arrived in 3 days. Its amazing and... See more
Great customer service at Rugby branch, Mark in particular was extremely helpful and gave us good advice. We were not made to feel pressured into a sale. We had a tight budget and Mark really helped u... See more
The experience was amazing from the sales staff to the delivery people. We felt safe and confident,that we would be treated well . The man in the dreams shop was very knowledgable about both the beds... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Junction 1 Retail Park, CV21 1RW, Rubgy, United Kingdom
- 01788702358
4.8
Excellent
154 reviews
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Excellent bed and mattress but the…
Excellent bed and mattress but the mattress frame bolts were just short so I had to adjust the bed frame so that the bolts recessed slightly
December 14, 2025
Quick helpful and efficient
November 29, 2025
A good bed day!
Very helpful staff who let us browse through the beds to find the one most suitable for us
November 3, 2025
Best customer experience to date
Our experience at Dreams Rugby branch was faultless. Best customer service we have received to date.
Good display of diverse products and staff had excellent knowledge or willingness to find answers to the questions.
No pressure from staff to buy but more of support to make a decision
November 22, 2025
Unprompted review
Great Ottoman Bed & Matress.
Great Ottoman Bed & Matress.
Staff very informative & explained all features.
November 7, 2025
The experience was amazing from the…
The experience was amazing from the sales staff to the delivery people. We felt safe and confident,that we would be treated well . The man in the dreams shop was very knowledgable about both the beds and mattresses he also helped us to find the ideal bed for us. The delivery men were so efficent helpful and so polite helping and ensuring we would get the best from our bed and mattress. I would recommend dreams to friends and family . They exceded our expectations.
October 25, 2025
Good range of beds in store
Good range of beds in store. Knowledgeable sales manager who helped us get the right bed. Happy with the delivery time and updates received. Bed is very comfortable
October 3, 2025
Excellent service from start to finish
October 4, 2025
From going into the shop to having the…
From going into the shop to having the bed delivered was fantastic. Sales personnel in the shop very helpful but not pushy, the 2 lads that delivered the bed were bang on time and again very fast and efficient . 5 BIG STARS from start to finish.
September 18, 2025
My cats keep jumping under my bed when I raise it 😔 😱
The bed is very comfortable 😌
All the features are very satisfying, but have given ig 4 stars because.....
The only complaint would be....
I have 3 cats and when I go into zero gravity they jump under the bed.
There should be some sort of fabric all around the bed edge that when the bed is lifted the gap between the bed and base is covered or access free
It causes do much stress fir me when I lift up the bed as I never know if my kitties are in or out.
I am disabled, so dang always get up to check so have to call my wife to check
August 11, 2025
Great service and highly recommended!
We came in looking at purchasing some new pillows and were greeted by Skye. She was amazing, knowledgable and helped us choose the right one for us. We were that impressed with the service and the way we were looked after that we decided to purchase our new mattress earlier than we’d originally planned. The price wasn’t as expensive as other bed shops and we would definitely recommend Dreams as the place to go to.
August 10, 2025
Unprompted review
Good shopping with Dreams.
Superb help in trying different mattresses. All the finance sorted quickly and efficiently once Wed made our choice
Delivery smooth and drivers helpful.
July 13, 2025
Outstanding customer service
Outstanding customer service from Jerome who assisted us in choosing a new mattress. He initially greeted us, made us a drink and used the Sleep Match machine to confirm our choice of mattress. The customer service was at the right pace and was delivered in a personable and customer focussed manner.
July 10, 2025
Unprompted review
Great service and honest advice
Excellent service from Mark from start to finish. He took his time to listen and understand our requirements, and was very knowledgeable about the mattresses and bed frames we purchased
He gave us a great deal and we feel that we’ve got good value for money, particularly given the sale prices
June 30, 2025
Unprompted review
Easy to order on line
Easy to order on line, purchased a mattress in the sale, delivery was when expected and for a few extra pounds our old matttess was taken away, we love our new double mattress and are sleeping really well on it, it’s so comfortable!
June 22, 2025
Excellent service and product
Sky in the Rugby store gave me excellent service and guidance in purchasing my new mattress. I used Dreams' recycling service for my old mattress, which was very efficient and hassle-free. My new mattress was delivered on time, by a very courteous and helpful team. The mattress is amazing! The only reason I bought online was to benefit from spreading the entire cost over instalments.
May 28, 2025
Top class service
From staff advice and assistance, through range of products, to excellent delivery experience, we received top class service.
May 17, 2025
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