Mark at the Dreams Rugby store was great. He gave us plenty of space whilst looking around the store. He also managed to get us a mattress cover and extended warranty free of charge.
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See what reviewers are saying
Went to Dubai, slept amazingly for 10 days on a firm mattress with a topper. Had to have one, went everywhere and Dreams had a comparable one. Ordered online and it arrived in 3 days. Its amazing and... See more
Great customer service at Rugby branch, Mark in particular was extremely helpful and gave us good advice. We were not made to feel pressured into a sale. We had a tight budget and Mark really helped u... See more
The experience was amazing from the sales staff to the delivery people. We felt safe and confident,that we would be treated well . The man in the dreams shop was very knowledgable about both the beds... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Junction 1 Retail Park, CV21 1RW, Rubgy, United Kingdom
- 01788702358
4.8
Excellent
154 reviews
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Just very helpful
Just very helpful , staff. Justin was great.
Delivery was spot on time and the guys were a total credit to Dreams
September 15, 2024
Great service
Great service, great staff and very knowledgeable about what we needed
September 14, 2024
Unprompted review
Great customer service
Great customer service at Rugby branch, Mark in particular was extremely helpful and gave us good advice. We were not made to feel pressured into a sale. We had a tight budget and Mark really helped us find a good deal and took away a lot of pressure. Will definitely recommend to friends and family.
August 31, 2024
Unprompted review
A dream from start to finish
From start to finish the experience was brilliant. Who knew that you could have a computer bed to find your dream mattress. Skye was brilliant and there was no hard sell to push you to buying which is so much more pleasant. As it turned out we bought two mattresses and had a brilliant deal. Finally no more jarred joints or back pain but complete comfort.
August 9, 2024
Got good service and advice,tried…
Got good service and advice,tried different mattresses before we purchased what we liked, Not pressured into a sale.
July 27, 2024
Great service and quality mattress.
Good service right from the start well organised very happy with the quality of my new mattress.
July 14, 2024
Good in store service
Good in store service, knowledgeable staff and delivered as promised
June 15, 2024
The gentleman who served us was…helpful
The gentleman who served us was friendly but not in our faces. He suggested which mattresses I try. He answered questions but was not pushy. When I decided on a mattress he was quick and helpful with the paperwork. I love my new mattress.
March 29, 2024
Very polite clean and tidy from start…
Very polite clean and tidy from start to Finnish would recommend any day
March 28, 2024
Dealt with very professionally
March 7, 2024
Excellent service
Great friendly and professional service from start to finish. Good advice and options offered without feeling rushed or pressured. Delivery service was excellent and on time. The bed itself is fantastic, the quality of my sleep has improved greatly. Very happy with my purchase
March 3, 2024
All went well from buying the mattress to the delivery. Thank you.
All went well from buying the mattress to th
February 18, 2024
Great bed .very happy
January 26, 2024
May use AI-assist with repliesRead more
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Very odd the Boxing Day sale with 10%…
Very odd the Boxing Day sale with 10% off for a Sleepeeze Beatrice king size has seen the price go up !
21st Dec £ 1799
26th Dec £ 1899 with 10% off
Is this legal ?? Trading standards and all that !
I have photos from in store and screen shot of web page
December 26, 2023
Unprompted review
Reply from Dreams - Rugby
Good morning Darran
Thank you for your review. As a company we reserve the right to amend our prices as we see fit, and as such they do fluctuate on a regular basis.
Furthermore the 10% discount is not specific to the Beatrice mattress but is a special 'flash discount' on any orders over a certain amount.
if you would like to discuss this matter further, I have asked Trustpilot for additional details. I look forward to speaking to you soon.
Many thanks
Peter
Very pleased with Dreams…
The mattress we ordered was delivered on time, we are very pleased with our purchase. Dreams are always very polite and helpful.
December 21, 2023
Mattress only 13 months old & coming…
Mattress only 13 months old & coming away @ the stitching rang customer service to be told you didn’t take extend warranty never will buy from them again
November 28, 2023
Unprompted review
Reply from Dreams - Rugby
Good afternoon
I am sorry for the issues you are having. We need some additional information from you in order to assist. I have requested these details from Trustpilot. I look forward to hearing from you shortly.
Many thanks
Peter
Great customer service
The customer service team and the help finding what I was looking for.
November 10, 2023
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