Our new mattress and pillows are perfect for us. We didn’t know where to start when trying to establish the ideal mattress for us both but when we walked into the Dreams store we got a great welco... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great experience in store at Sittingbourne a month before .Staff was very helpful and caring . Sorry can’t remember the name but she said she’s a granny. Thank you to you. Did an online purchase fin... See more
I’ve purchased a new mattress but I’ve only had it just over a week which is the only reason I didn’t put 5 stars as it’s a bit early to totally commit. First few days were strange of course but I’m s... See more
Hannah was very helpful and showed us lots of mattresses that matched the recommendation of your testing machine & our preferences. She sold us an extended guarantee and arranged delivery and coll... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Sittingbourne Retail Park, ME10 2XD, Sittingbourne, United Kingdom
- 01795358041
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A Perfect Purchasing Experience
A repeat purchase because I've always been happy with the products and the service - faultless. The prices aren't rock bottom, but are justified. The bed base was delivered on time to the room of my choosing. I couldn't recommend Dreams more highly. Their staff are friendly and helpful, without being pushy.
Exceptional service and quality …
I had superb assistance from Dreams in Sittingbourne, the sales assistant knew her products and fully understood my requirements. The king sized mattress I ordered was delivered promptly and has proved to be exceptionally comfortable
Great experience
Great experience, efficient, fully explained the bed etc considerate of surroundings and people/pets in the home.
Darren dreams was very helpful and gave…
Darren dreams was very helpful and gave us a great deal we are very happy with what we got, great service and staff was friendly
A very pleasant experience
A very pleasant experience. Was looking for a new bed for my granddaughter. Your customer adviser, Joanna, was extremely knowledgeable and empathetic with a little girl who wished to make her own choices. The actual ordering of the items chosen was a long process and I did feel some of the questions on the application for credit were a little irrelevant eg how much does my partner earn annually? I was paying with my money and it had nothing to do with him! However, that said, the staff made me very comfortable with a drink, and I was in no rush to be elsewhere. The delivery was easy to arrange, I was kept well informed of delivery times and it arrived promptly, delivered by two charming young men. My granddaughter loves her new bed and now no longer wants to share her mum and dad's! Thank you, Dreams and Joanna
Top service and help
We intended to visit this store to research a new mattress, we left the store having selected a perfect match. This was solely due to the sales assistant, Darren, who was a pleasure to meet.
His in-depth knowledge and support was very welcome and the friendly, non-pushy attitude was very refreshing in this day and age.
The store was well stocked and we were given a lot of advice, time and freedom to ensure we selected what we wanted.
We found the one for our sleep
We found the mattress we love within our price range. Extremely comfy and supportive with my neck pain and back pain. Definitely come back
Amazing experience in the Sittingbourne…
Amazing experience in the Sittingbourne store. We were greeted by Darren who helped us find the perfect mattress and new bed. He was super friendly, offered drinks and was patient with us whilst we decided. He knew exactly what he was talking about and the service was amazing. Can’t wait for the delivery!
Excellent service
Excellent service. Very informative, all questions answered honestly. No rush to secure sale.14
Had exactly what we needed
Bought just what we needed. Great fast service.
Very good overall experience
The expert that helped me and took our order was called Darren. He was very knowledgeable, talking me through the different types of mattresses available after laying on the diagnoses bed. He was very polite and even offered us a cuppa whilst chatting with him. Delivery was reasonably quick from order day, just in time for Christmas. The delivery team were polite and courteous at all times and wore their masks for the duration
Excellent and friendly customer service…
Excellent and friendly customer service as usual. Have shopped here for 20 yrs and have always had a positive experience. We will be back!
Excellent service …
I received excellent service at Dreams in Sittingbourne, the staff were friendly helpful and knowledgeable, they were able to advise and assist me in choosing a new mattress, ordered it and advised on delivery options , all very efficient thank you .
Exceptional Customer Service
The store manager and assistants at Dreams Sittingbourne, Kent provided my wife and I with exceptional customer service, product knowledge and genuine care. Thank you!
Good Service
The lady assistant was very helpful, polite and friendly.
She offered lots of information and listened patiently to our requirements, we didn’t feel rushed.
We were offered coffee while we pondered and are extremely happy with our purchase.
The prices are reasonable too compared to other bed outlets.
Thank you Dreams
Sittingbourne store (Joanna
Sittingbourne store, was greeting by Joanna, not a pushy sales person, very helpful, gave us time to tryout the beds by ourselves, but was on hand to answer any questions. Offered us tea and left us to drink it in peace.
A1 service by Joanna! Absolutely a pleasure to have met Such a Sales person that understands completely what customer service is. Many Thanks. Mr and Mrs Wilkinson
Excellent mattress buying experience
The dreams store was excellent, clean and the staff were helpful and friendly and not pushy. The Staples Corner store had a wide range of mattresses to try out for all budgets, we settled on an ex-display item which was in excellent condition and have been very happy with our purchase. Delivery was excellent, polite and included removal of our old mattress.
Fantastic visit - Sittingbourne
We purchased a bed frame and mattress from our local store in Sittingbourne and Darren was fantastic. Very helpful, great product knowledge and we came away with everything we wanted and delivery time was very quick compared to other companies. Would recommend to anyone
Great Dreams Store and Staff
My visit and purchase at my local Dreams Store was a pleasure. The staff were so very helpful and patient , nothing was to much trouble assisting me with my choice.
Fabulous service
Fabulous service, beautiful mattresses and speedy delivery.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







