Dreams - Slough Reviews 

317
TrustScore 5 out of 5

4.9

383 Bath Road, SL1 5QA Slough, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We were shown numerous options taking into account our requirements. Selected and ordered our product. We were contacted a few days before delivery,delivery crew were very thorough, taking care whilst... See more

Rated 4 out of 5 stars

I visited the Slough store and was advised to speak with Carrick regarding a mattress purchase. At the time, I was told that two additional items would be included with the mattress at no extra cost... See more

Company replied

Rated 5 out of 5 stars

From showroom visit to delivery the service was excellent. I love my new mattress and now sleeping through the night. Thanks for making a tough decision /process easier. Delivery team moved a heav... See more

Rated 5 out of 5 stars

Customer service was outstanding on both visits. We really felt valued and the knowledge of the staff was brilliant. They really catered to our needs. Ash and Jack at the Slough store in particular we... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • 383 Bath Road, SL1 5QA, Slough, United Kingdom

  • 01753928716

4.9

Excellent

TrustScore 5 out of 5

317 reviews

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4.9

All reviews

(317)

13,732 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good product and good customer service

Purchased two divans and a mattress recently. From ordering to delivery the whole process was easy, efficient and professional. The delivery drivers were exceptional, very polite, helpful and courteous. Overall very happy.

September 28, 2023
Rated 5 out of 5 stars

Customer service was outstanding on…

Customer service was outstanding on both visits. We really felt valued and the knowledge of the staff was brilliant. They really catered to our needs. Ash and Jack at the Slough store in particular were so helpful in finding our perfect amttress and Josh was brilliant when setting up our direct debit with you. We can't wait for our Therapur mattress to be delivered. We already love our new pillows! We have already recommended the Dream experience to friends and family. Thank you

August 14, 2023
Unprompted review
Rated 5 out of 5 stars

Very good mattress

Very good mattress very firm and high and wide perfect fit for a king size bed from dreams too. No gaps on side of frame. Had it since 2 weeks going very well no issues so far.

August 25, 2023
Rated 5 out of 5 stars

Dominic from Slough

Dominic from Slough branch was outstanding with his service. He greeted us at the door and offered drinks then talked us through the options available to us through the dreams bed selector. He was very helpful and very informed. He helped us select the best mattress for us and the process was very smooth. The delivery was also perfect, the staff were very polite and helpful.

July 14, 2023
Rated 5 out of 5 stars

Perfect

I needed a new mattress and am so glad I didn’t fall for all the tv advertising for two particular brands. I went to Dreams and had the best experience. They have a cool machine that checks your sleeping type and recommends the type of mattress you should consider, then the lovely staff take over, give you coffee and all the time in the world to try both the mattresses they show you and any others you like. The one I chose was delivered with great efficiency and has been a roaring success. I know that if I had needed to return the mattress I would have been treated with the same professional and helpful service. Full marks all round!

June 22, 2023
Rated 1 out of 5 stars

Where’s my bed

Ordered Hyde & Sleep bed costing £2.6k on store recommendation - a lot more than we had intended on paying - to date the bed has not arrived - new delivery date is now 18th July - no correspondence from Slough store we have to keep calling them - so disappointed and upset - currently sleeping on a mattress on the floor and partner has a bad back - sales person said delivery would be 4-6 weeks but most probably we would get it in 2-3 - it is now 11+ - we so wish we had gone elsewhere - have emailed customer service today as well

April 23, 2023
Unprompted review
Dreams - Slough logo

Reply from Dreams - Slough

Good morning Amy

Thank you for taking the time to speak to me today. I would like to reiterate my apologies for any delays to your bedframe. I can assure you delivery will indeed happen on 18th,

I hope what we have discussed will go someway towards restoring your faith in Dreams. I have sent an additional email to confirm the details of our conversation.

I look forward to hearing from you shortly.

Many thanks

Peter

Rated 5 out of 5 stars

The most pleasurable customer service experience

The Manager Cameron & James, who dealt with us were both amazing, greeting my Wife & I both pleasantly on arrival at the store, offering us tea, coffee, water regularly. The store has been changed around & vastly improved, with a more relaxed atmosphere & Cameron & James were so friendly & chatty, doing everything they could to help us & save us money. Their customer service really was the best I have ever had the pleasure to experience & I highly recommend using their store.

July 10, 2023
Unprompted review

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