We were shown numerous options taking into account our requirements. Selected and ordered our product. We were contacted a few days before delivery,delivery crew were very thorough, taking care whilst... See more
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I visited the Slough store and was advised to speak with Carrick regarding a mattress purchase. At the time, I was told that two additional items would be included with the mattress at no extra cost... See more
Company replied
From showroom visit to delivery the service was excellent. I love my new mattress and now sleeping through the night. Thanks for making a tough decision /process easier. Delivery team moved a heav... See more
Customer service was outstanding on both visits. We really felt valued and the knowledge of the staff was brilliant. They really catered to our needs. Ash and Jack at the Slough store in particular we... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
383 Bath Road, SL1 5QA, Slough, United Kingdom
- 01753928716
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IN DREAMS
A GREAT TEAM MOST IMFORMATIVE ,AND LETS YOU FEEL RELAXED WITH OUT PRESSURE TO BUY
Best couple of nights sleep ever lovely…
Best couple of nights sleep ever lovely delivery staff went out of their way to get my old mattress out big thank you to them
Ash from your slough brunch (Dreams)…
Ash from your slough brunch (Dreams)was very helpful from the beginning to the end.
Customer services was great my mattress did not take long to be derived.
My mattress can with free mattress cover.
It was nice to be given it for free.
Good product and good customer service
Purchased two divans and a mattress recently. From ordering to delivery the whole process was easy, efficient and professional. The delivery drivers were exceptional, very polite, helpful and courteous. Overall very happy.
On time delivery and good customer…
On time delivery and good customer service. Will purchase from here again
Customer service was outstanding on…
Customer service was outstanding on both visits. We really felt valued and the knowledge of the staff was brilliant. They really catered to our needs. Ash and Jack at the Slough store in particular were so helpful in finding our perfect amttress and Josh was brilliant when setting up our direct debit with you. We can't wait for our Therapur mattress to be delivered. We already love our new pillows! We have already recommended the Dream experience to friends and family. Thank you
Very good mattress
Very good mattress very firm and high and wide perfect fit for a king size bed from dreams too. No gaps on side of frame. Had it since 2 weeks going very well no issues so far.
I’m very much happy with the product…
I’m very much happy with the product and the quality of it
Very great service and good advice…
Very great service and good advice given to help buy our beds. Good customer service.
Dominic from Slough
Dominic from Slough branch was outstanding with his service. He greeted us at the door and offered drinks then talked us through the options available to us through the dreams bed selector. He was very helpful and very informed. He helped us select the best mattress for us and the process was very smooth. The delivery was also perfect, the staff were very polite and helpful.
Great customer service in store and by delivery staff.
Great customer service in store, staff very helpful and knowledgeable. Good delivery service, arrived on time and delivery staff removed old bed and put new one together and left bedroom clean and tidy.
Excellent product & excellent service…
Excellent product & excellent service as ever
have purchased from Dreams several times always great item & service
Perfect
I needed a new mattress and am so glad I didn’t fall for all the tv advertising for two particular brands. I went to Dreams and had the best experience. They have a cool machine that checks your sleeping type and recommends the type of mattress you should consider, then the lovely staff take over, give you coffee and all the time in the world to try both the mattresses they show you and any others you like. The one I chose was delivered with great efficiency and has been a roaring success. I know that if I had needed to return the mattress I would have been treated with the same professional and helpful service. Full marks all round!
They’re great!
May use AI-assist with repliesRead more
Where’s my bed
Ordered Hyde & Sleep bed costing £2.6k on store recommendation - a lot more than we had intended on paying - to date the bed has not arrived - new delivery date is now 18th July - no correspondence from Slough store we have to keep calling them - so disappointed and upset - currently sleeping on a mattress on the floor and partner has a bad back - sales person said delivery would be 4-6 weeks but most probably we would get it in 2-3 - it is now 11+ - we so wish we had gone elsewhere - have emailed customer service today as well

Reply from Dreams - Slough
The most pleasurable customer service experience
The Manager Cameron & James, who dealt with us were both amazing, greeting my Wife & I both pleasantly on arrival at the store, offering us tea, coffee, water regularly. The store has been changed around & vastly improved, with a more relaxed atmosphere & Cameron & James were so friendly & chatty, doing everything they could to help us & save us money. Their customer service really was the best I have ever had the pleasure to experience & I highly recommend using their store.
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