We were shown numerous options taking into account our requirements. Selected and ordered our product. We were contacted a few days before delivery,delivery crew were very thorough, taking care whilst... See more
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I visited the Slough store and was advised to speak with Carrick regarding a mattress purchase. At the time, I was told that two additional items would be included with the mattress at no extra cost... See more
Company replied
From showroom visit to delivery the service was excellent. I love my new mattress and now sleeping through the night. Thanks for making a tough decision /process easier. Delivery team moved a heav... See more
Customer service was outstanding on both visits. We really felt valued and the knowledge of the staff was brilliant. They really catered to our needs. Ash and Jack at the Slough store in particular we... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
383 Bath Road, SL1 5QA, Slough, United Kingdom
- 01753928716
4.9
Excellent
317 reviews
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The experience was great and all my questions were answered
The experience was great and all my questions were answered by a professional staff member and everything went smoothly
January 7, 2024
Best
Hi
I am very happy with your service.
You were very punctual in your service.
Your delivery man was very helpful.
January 7, 2024
Very good service
December 29, 2023
Very good service kept us informed…
Very good service kept us informed about when the delivery would be made and rang me in advance when they were coming to deliver very punctual and polite
December 21, 2023
Initial sale was straight forward
Initial sale was straight forward and managed our expectations well in terms of delivery date, bed construction and old bed removal.
Delivery staff were excellent.
Bed is fabulous and as hoped for.
December 16, 2023
Great Service from Dreams
The service from Dreams both at point of purchase and point of delivery could not have been better.
Very helpful in the shop when trying to find the correct mattress required and the delivery guys were very nice and respectful when delivering to the house.
Had the mattress for nearly 2 weeks now and already very pleased with the results
December 10, 2023
The mattress is very comfortable, I been having the best sleep since I got that mattress
Very friendly and helpful staff
December 10, 2023
Had our new be delivered today...
Had our new be delivered today.... absolutely excellent... built in no time st all by Mark... both him and Rob were totally respectful of my home (overshoes downstairs and no shoes upstairs)... put bed exactly where i wanted it... no mess... no fuss... absolutely brilliant...
December 5, 2023
Unprompted review
Young lady at the store was very…
Young lady at the store was very knowledgeable making choices easy to make. Mattress was delivered on time by two very helpful guys.
Really good job all round and we’re loving the new mattress
December 3, 2023
good service
November 26, 2023
Great professional service from Dominic
Dominc who was friendly, professional and very knowledgeable about all Dreams products
November 19, 2023
Unprompted review
Great mattress
Great mattress. Knowledgeable, friendly and helpful staff. Delivered on time by nice people.
November 12, 2023
Excellent service
Firstly, we checked online then went to store to view/try the bed we wanted. The sales person who looked after us was so friendly and helpful. We explained what we had in mind and he showed us various beds/mattresses which fitted our requirements. There was no pressure to buy at any point.
Once we made our choice the sales process was really straight forward as was arranging delivery.
Delivery went really smoothly on the day and at the time promised by two lovely delivery people who also put the bed together and took all the rubbish away.
Dreams will be the first and quite possibly only place I will go for my next bed/mattress.
November 4, 2023
Unprompted review
Excellent buy for a comfortable and…
Excellent buy for a comfortable and relaxing sleep
October 25, 2023
Good service!
October 29, 2023
This is my second purchase from Dreams
This is my second purchase from Dreams, a couple of years ago I purchased a new mattress and this purchase was a new bed base which I ordered online was delivered very swiftly. It was very easy to assemble. The base itself is very good quality, very sturdy and once I put my mattress on top was extremely comfortable.
October 21, 2023
Excellent Service
Very helpful sales assistant. Product knowledge was excellent. Wasn’t pushy. We were offered refreshments whilst looking at the mattresses. The store were very informative and communicative prior to my delivery. The delivery team were very helpful, cheerful and friendly. Highly professional company.
October 28, 2023
Been your customer for years I am…always treated important customer from sales to delivery men
Been your customer for years I am always treated so important customer from sales to delivery men thanks DREAMS
October 28, 2023
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