The delivery men kept us up to date with arrival time, they were pleasant and everything went well, all packaging and other recycled bed taken away, it made it a stress free purchase and we were all d... See more
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Delivered on time by well presented driver who offered to take the mattress upstairs, I declined this offer, but was very happy about having the option. The mattress itself is very comfortable and su... See more
Absolutely life changing!!! Bought a Harrison Spinks soft fully natural made mattress a few weeks ago, quite expensive but worth every penny. I’m a ‘professional non sleeper’ however since sleeping... See more
Good service in shop Good quality product Would have given 5 stars except delivery drivers didn’t carry furniture upstairs
Company replied
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Kew Retail Park, PR8 5RG, Southport, United Kingdom
- 02045185350
4.9
Excellent
112 reviews
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Good sales service
Emma was very knowledgeable & patient in helping us choose a suitable mattress.
January 10, 2025
Unprompted review
Great experience
Great experience in Southport dreams with Emma she was really helpful and patient and talked me through all of the options
December 31, 2024
Unprompted review
Very helpful and were able to help me…
Very helpful and were able to help me choose a mattress that duitrd me, the delivery guys were super and had no trouble with the old mattress and getting the new one in place.
December 13, 2024
Excellent
Excellent, charming store staff. Friendly, professional staff, very knowledgeable about the products.
Delivery men first class!
They explained about the mattress I purchased and how to care for it. Good old fashioned service with modern delivery. Excellent!
November 17, 2024
Delivered on time great crew great bed
October 26, 2024
Bed was exactly what I wanted
Bed was exactly what I wanted! Staff great! No pushy sales! All good. Harrison bed amazing.
October 18, 2024
Easy to assemble.Great addition to the…
Easy to assemble.Great addition to the bedroo
October 6, 2024
What a lovely comfy mattress
What a lovely comfy mattress. Had the best night sleep. Nice and helpful staff at Southport, very knowledgeable.
August 31, 2024
Excellent all round
Emma the store assistant provided excellent service. The delivery team were awesome and extremely helpful.
September 8, 2024
The staff was really helpful
The staff was really helpful. We purchased a recommended product and we're really happy with it. Great product and overall experience.
August 25, 2024
Knowledge and helpfulness of the store…
Knowledge and helpfulness of the store staffing Dreams of Southport.The contact from the staff prior to delivery of bed.
I also must mention the two delivery men who were so polite and respectful of my home. They were in constant touch before delivery and on the day. Everything went very smoothly and we are delighted with our new bed. Thankyou Stephen.
August 30, 2024
I found staff very friendly and…
I found staff very friendly and helpful, would recommend Dreams in Southport, even the guys that delivered my mattress and bed were very friendly and helpful. I am very happy with my new mattress and bed.
August 11, 2024
2 great delivery drivers who works…
2 great delivery drivers who works quickly and efficiently and left the bedroom spotless afterwards. We are thrilled with our beautiful bed! Thank you Dreams.
August 24, 2024
Very happy with the service from Dreams
Very happy with the service from Dreams. The store staff introduced themselves and then gave us space to look around. They encouraged us to try out each mattress. When we had a question they were on hand to answer. We never felt pushed to buy or towards any specific bed brand
July 17, 2024
All delivered in the room of joice and…
All delivered in the room of joice and with care
August 24, 2024
Can highly recommend Dreams.
Can highly recommend Dreams for the excellent customer service, both in the shop and the delivery men. The beds were put together by two very nice, courteous men, quickly and efficiently.
August 24, 2024
It was a really positive experience…
It was a really positive experience buying from Dreams. From visiting the shop, to having the bed delivered and set up.
The service from start to finish was great. I was impressed with Chris the assistant at the Southport branch. He went through the different scenarios about which bed would suit me, and seemed genuinely helpful. This resulted in me making a very happy purchase.
The delivery guys were fantastic, ( forgot to get their names) they were very respectful and efficient. They looked smart in their uniforms and wore covers on their shoes to protect my floors. The bed looks great. I would definitely use Dreams again.
August 3, 2024
1st class service from first going into…
1st class service from first going into the shop. I was only buying a replacement mattress for my spare room but I had excellent service and was very pleased with the staff member who looked after me. Delivery was just as good and nothing was too much trouble. Drivers were very respectful and took shoes off etc. I’m very impressed.
August 4, 2024
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