The delivery men kept us up to date with arrival time, they were pleasant and everything went well, all packaging and other recycled bed taken away, it made it a stress free purchase and we were all d... See more
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Delivered on time by well presented driver who offered to take the mattress upstairs, I declined this offer, but was very happy about having the option. The mattress itself is very comfortable and su... See more
Absolutely life changing!!! Bought a Harrison Spinks soft fully natural made mattress a few weeks ago, quite expensive but worth every penny. I’m a ‘professional non sleeper’ however since sleeping... See more
Good service in shop Good quality product Would have given 5 stars except delivery drivers didn’t carry furniture upstairs
Company replied
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Kew Retail Park, PR8 5RG, Southport, United Kingdom
- 02045185350
4.9
Excellent
112 reviews
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Very helpful knowledgeable staff made…
Very helpful knowledgeable staff made for an easy choice of product. The delivery was spot on time and totally fuss free, we were impressed by the wearing of shoe covering and the engaged and helpful manner of the polite delivery men.
February 10, 2024
Experienced staff
Experienced staff
Warm welcome
Purchase made easily
Delivery on time
Delivery staff helpful and informative
Recycle excellent
January 29, 2024
Very helpful
Very helpful at the shop in helping us choose a new bed. The delivery men were outstanding being courteous and efficient.
January 20, 2024
Great experience in Dreams Southport
Great experience in Dreams Southport, with excellent support and service from Chris and Emma. They were friendly, knowledgable and made the experience of buying a new divan base, headboard and mattress, a positive one. Excellent choice of mattresses to try and in no way did I feel pressurised or rushed. I feel I got good value for money and wouldn’t hesitate to shop there again.
January 8, 2024
Unprompted review
Excellent all round
November 2, 2023
the best i ever had
October 22, 2023
Very helpful staff at dreams Southport
October 21, 2023
Hassle free
I'm happy with the mattresses I bought from the company. My daughter needed to replace her mattress and we needed another for the spare room.
I was dealt in a friendly and polite manner in the shop and was shown a range of mattresses. I got exactly what I wanted at a price that suited my budget.
Delivery was hassle free and overshoes were worn in my house when the new mattresses were delivered. My old mattresses were taken away (I'd paid for this service) and everyone I dealt with was polite and knowledgeable.
October 14, 2023
Really helpful
Really helpful, knowledgeable staff. Could not have been nicer and not pushy. Told us what we needed to know, answered our questions and left us to look.Great store. Great staff.
October 12, 2023
Great Beds, Delivered on time
Delivered on time, delivery guys friendly, professional and used shoe covers. Beds are great, really comfortable. Overall excellent company to buy from
September 30, 2023
Very positive experience
Very positive experience, Ann was extremely helpful and knowledgeable, she listened to what we wanted and made helpful suggestions
We have had our new mattress for a few weeks now, very comfortable and restful nights
August 18, 2023
Very helpful staff
Very helpful staff, especially Christopher in the Southport store, would highly recommend when needing a bed or just a mattress
September 3, 2023
Unprompted review
Great service from shop to delivery
Great service from shop to delivery. Lovely staff in the shop and the delivery men were very friendly.
August 14, 2023
I had sever backe problems whent to see…
I had sever backe problems whent to see dreams southport told them my problem they sorted me out a new matress and fast delivery extrealy knowable staff verey friendly couldn't do enough to help I can recamend them it's the only place to go out of 10 I would give them 12
August 14, 2023
Excellent service at Southport
Chris at the Southport store was exceptional to deal with. Helpful and knowledgable, but providing space for you to think and make your own decisions. All in all an excellent customer service experience
August 6, 2023
Unprompted review
Chris met us at the door and greeted us…
Chris met us at the door and greeted us with a smile and asked us if we were looking for something specific. We told him 'beds' and he explined what was available and helped us to choose the correct one for us. We were offered tea/coffee whilst we had a discussion and then helped us with a decision; he was courteous, pleasant, efficient and very professional throughout the whole experience. Will definitely go there again and will recommend both the staff, the shop and the products.
July 7, 2023
Unprompted review
Good service
May 4, 2023
Really helpful member of staff who…
Really helpful member of staff who listened to what I needed and helped me choose the best mattress
April 13, 2023
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