The delivery men kept us up to date with arrival time, they were pleasant and everything went well, all packaging and other recycled bed taken away, it made it a stress free purchase and we were all d... See more
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See what reviewers are saying
Delivered on time by well presented driver who offered to take the mattress upstairs, I declined this offer, but was very happy about having the option. The mattress itself is very comfortable and su... See more
Absolutely life changing!!! Bought a Harrison Spinks soft fully natural made mattress a few weeks ago, quite expensive but worth every penny. I’m a ‘professional non sleeper’ however since sleeping... See more
Good service in shop Good quality product Would have given 5 stars except delivery drivers didn’t carry furniture upstairs
Company replied
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Kew Retail Park, PR8 5RG, Southport, United Kingdom
- 02045185350
4.9
Excellent
112 reviews
Asks customers to review
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I would highly recommend a visit to Dreams
I would highly recommend a visit to Dreams. We recently visited the Southport branch and unlike other bed stores we didn’t feel pressured into making a purchase. The staff were informative and helpful without being pushy or following you around the shop. We had seen the product we wanted to order online and although it wasn’t on display Chris was able to show us a similar product and helped us navigate the mattress! We returned a few days later to make the purchase and James made sure we got the best possible deal. We will definitely be returning to make our future purchases at Dreams. Thank you
April 15, 2022
Unprompted review
Great service and delivery very…
Great service and delivery very efficient. The bed I ordered is a little hard and not the comfiest.
March 15, 2022
Unprompted review
I visited Dreams Store in Southport
I visited Dreams Store in Southport. James and the staff were very helpful although I did feel a little rushed to make my choice. Purchased a bed frame and mattress and am really pleased with my purchase.
February 1, 2022
Unprompted review
No fuss just an excellent experience
No fuss just an excellent experience. Glenn at Kew was fantastic very helpful and informative.
January 4, 2022
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
only half the correct bed arrived shop…
only half the correct bed arrived shop not interested not there problem
October 30, 2021
Unprompted review
Reply from Dreams - Southport
Dear Stephen
Thank you for taking the time to speak with me today. I am sorry for the issues you have had with delivery.
I can confirm we will be redelivering the correct base shortly, and that we will disassemble the incorrect base and assemble the new one free of charge.
Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
Dream of a shopping experience
We had bought a gel topped mattress a couple of years ago which cost a fortune so reluctantly had to go to find another mattress as the gel one, instead of keeping us comfortable (either cooler in the summer or warmer in the colder months) it made us both far too hot each night. We had been to another major bed store but came away just as confused as when we got there. Dreams in Southport however was just brilliant. There was no heavy sales pressure at all, just good information given to us and extremely helpful staff. We have ordered a bed that we hope will be just perfect and we have the added security that if this doesnt suit us we can change to another one! What's not to like.
October 2, 2021
Unprompted review
Visited the Southport store
Visited the Southport store. Glenn did enough to help me make a decision then left me alone until I needed him to complete the sale. A welcome change from overbearing sales staff.
A good range of products in a safe, socially distanced setting.
September 29, 2021
Unprompted review
Excellent service
Excellent service from Glenn in the Southport shop. Lovely friendly experience.
May 29, 2021
Unprompted review
very pleasant experience
Helpful and informative sales advisor, answered all our questions. We did not feel pressured and were given plenty of time and space to make our choice after trying several mattresses. Felt very safe with covid measures in place and were offered a bottle of water during our visit. Very impressed with our experience.
May 15, 2021
Unprompted review
Southport dreams
Excellent staff the lady who delt with us was amazing and would recommend to everyone. Very happy customer.
December 15, 2020
Unprompted review
Brilliant service from the sale by…
Brilliant service from the sale by Rachel and brilliant delivery from Leon and Rob. Perfect bed to match my needs. If you need a bed Dreams is the only place to go.
December 10, 2020
Unprompted review
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