Dreams - Southport Reviews 

112
TrustScore 5 out of 5

4.9

Kew Retail Park, PR8 5RG Southport, GB


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Rated 5 out of 5 stars

The delivery men kept us up to date with arrival time, they were pleasant and everything went well, all packaging and other recycled bed taken away, it made it a stress free purchase and we were all d... See more

Rated 5 out of 5 stars

Delivered on time by well presented driver who offered to take the mattress upstairs, I declined this offer, but was very happy about having the option. The mattress itself is very comfortable and su... See more

Rated 5 out of 5 stars

Absolutely life changing!!! Bought a Harrison Spinks soft fully natural made mattress a few weeks ago, quite expensive but worth every penny. I’m a ‘professional non sleeper’ however since sleeping... See more

Rated 3 out of 5 stars

Good service in shop Good quality product Would have given 5 stars except delivery drivers didn’t carry furniture upstairs

Company replied


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Kew Retail Park, PR8 5RG, Southport, United Kingdom

  • 02045185350

4.9

Excellent

TrustScore 5 out of 5

112 reviews

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4.9

All reviews

(112)

14,501 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service.

Bought a bed from store recently. Emma and colleague were very helpful. Emma was a polite, witty and knowledgeable member of staff. Got a really good deal, and nothing was any trouble. Bought end of line bed which needed dismantling wrapping and moving. This was done with no problem at all.

July 19, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and superb product.

When I went into the shop I realised the only assistant there had seen me, but she waited until I had an opportunity to look round before pouncing! When she asked how she could help she was knowledgeable and helpful about the mattresses. There was a wide choice of 4 ft ones. I bought one and it was delivered on the promised date by 2 efficient men who covered their shoes to come into the house , were pleasant, quick and helpful. The mattress is superb and my persistent neck problem eased immediately. I am waiting for the next sale to buy a 3ft mattress so that my guests can enjoy their stay.

May 18, 2024
Rated 5 out of 5 stars

Professional and Friendly

The store colleague was friendly, approachable, knowledgeable and didn't use hard-sell techniques. He did not rush our experience but remained pleasant, despite hitting closing time. I would thoroughly recommend this particular store (Southport)

May 10, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service and Choice of Products

Plenty of choice. Exceptional product knowledge. Helpful colleagues with first class service. A pleasant greeting from Emma who could not do enough without being pushy. Cannot wait for my new adjustable bed, Mattress and tempur pillows. All my boxes have been ticked with this order. The mattress is really cushioned but with proper support and the Motion bedframe is beautiful with a built in headboard in a navy velvet .. stunning. The tempur soft cool cloud pillow felt so good as I have an issue with my neck.. Amazing on every level.

April 22, 2024
Unprompted review
Rated 5 out of 5 stars

A Dream - from

Can only say it was easy and straight forward . From the visit to the show room with Chris to the delivery gent who were respectful In manner and to my property ( bootieson to go one the store )

April 5, 2024
Rated 5 out of 5 stars

Dreams, is the correct word .,pure bliss

From the moment,I walked into the dreams store in Kew Southport, my experience was absolutely unforgettable, the staff at dreams Kew store, couldn't have been more friendlier,and lovelier , if they both tried, I felt so relaxed , we walked around the store with great ease, with the assistance explaining along the way .About the difference in each of the Tempur mattresses.
I was so impressed with the way they presented themselves and the knowledge that both female staff had ,what a lovely experience it makes a lovely change to come across such lovely assistance,who actually love their jobs, I was so impressed with their patience and understanding, of what we wanted and needed , Myself and my husband , .Love our new Tempor mattress,and no doubt will enjoy many good and comfortable years, sleeping on it ,and all because two lovely female assistants took the time to explain everything about what we wanted.the dreams team took the time to explain ,a very happy customer. Thankyou , Dreams Kew Southport

March 21, 2024
Rated 5 out of 5 stars

The Dreams store in Southport , is a very friendly store to shop in .

The Southport Dreams store is very
Highly recommended. The ,colleagues who work in the store at Dreams in Southport ,are very friendly polite and courteous. Our experience was excellent .The two colleagues who assisted us throughout our experience in the store couldn't do enough for us . They definitely went the extra mile we left the store with full smiles on our faces. , lovely lovely colleagues staff,

March 2, 2024
Unprompted review
Rated 3 out of 5 stars

Good service in shop

Good service in shop
Good quality product
Would have given 5 stars except delivery drivers didn’t carry furniture upstairs

February 14, 2024
Dreams - Southport logo

Reply from Dreams - Southport

Good afternoon Mr Holloran,

Thank you so much for leaving us your feedback.

I am delighted to hear that you are happy with quality of the product and the service you received in store. However, I am sorry that your goods were not delivered to your room of choice.

In order to gather some additional information to ensure we review this for you, I did try to call you and have followed up with an email.

I hope to hear from you in the near future.

Many thanks,

Kishan

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