Dreams - Southport Reviews 

112
TrustScore 5 out of 5

4.9

Kew Retail Park, PR8 5RG Southport, GB


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Rated 5 out of 5 stars

The delivery men kept us up to date with arrival time, they were pleasant and everything went well, all packaging and other recycled bed taken away, it made it a stress free purchase and we were all d... See more

Rated 5 out of 5 stars

Delivered on time by well presented driver who offered to take the mattress upstairs, I declined this offer, but was very happy about having the option. The mattress itself is very comfortable and su... See more

Rated 5 out of 5 stars

Absolutely life changing!!! Bought a Harrison Spinks soft fully natural made mattress a few weeks ago, quite expensive but worth every penny. I’m a ‘professional non sleeper’ however since sleeping... See more

Rated 3 out of 5 stars

Good service in shop Good quality product Would have given 5 stars except delivery drivers didn’t carry furniture upstairs

Company replied


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Kew Retail Park, PR8 5RG, Southport, United Kingdom

  • 02045185350

4.9

Excellent

TrustScore 5 out of 5

112 reviews

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4.9

All reviews

(112)

14,757 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very comfortable bed{

The bed is very comgortable and the delivery men did a great job of bringing it , assemling it with the castors and headboard and taking the old one away They were very effecient and quick.

March 25, 2023
Rated 5 out of 5 stars

Our welcome was lovely

Our welcome was lovely. Very friendly and no hard sell.
We were given lots of information about how to find the right bed for us, even experiencing an amazing piece of technology to show us our perfect mattress.
We were delighted to make a purchase and have the package whereby the bed was assembled at home and all packaging removed.
Excellent service and fantastic guys who delivered. All were professionals and showed the best customer care.
They come highly recommended by us and we will visit again
Thank you so much for our fabulous experience.

March 24, 2023
Rated 5 out of 5 stars

Absolutely life changing!!

Absolutely life changing!!!
Bought a Harrison Spinks soft fully natural made mattress a few weeks ago, quite expensive but worth every penny. I’m a ‘professional non sleeper’ however since sleeping on this amazing mattered my life is changed! Can’t wait to get into bed every night and experience a truly amazing nights sleep. Staff in Southport store so helpful and so were delivery drivers.

February 28, 2023
Rated 5 out of 5 stars

I will certainly be visiting Dreams again

I recently purchased a mattress from Dreams in Southport. It has made such a difference to my sleep pattern. From first entering the store to receiving delivery I could not fault any of the staff involved. Chris was very helpful in store and the two delivery men were really helpful too.

January 24, 2023
Rated 5 out of 5 stars

Exceeded expectations

Excellent assistance choosing the right bed & delivery was efficient & construction of it amazingly quick. Very impressed & happy teenager in his new TV bed!

November 5, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant Sofa Bed

We bought a sofa bed from Dreams in September. The quality is excellent and it looks superb. Delivery was quick and the delivery team were brilliant, setting it up, explaining how to use etc and quick and efficient.

October 6, 2022
Unprompted review
Rated 5 out of 5 stars

Great choice, great experience - hopefully great sleep to come!

I'd narrowed down a choice of about 6 mattresses by looking on the Dreams website. Most, if not all of these were selected by the sleep machine. The assistant also showed us some other mattresses which she thought would suit our needs. We were given plenty of time to try and re-try various mattresses. Ann (Southport store) was friendly and very knowledgeable about the products. Our new mattress is due to be delivered in a couple of weeks (our choice, we could have had it next week) and I can't wait. I'm due a really good night's sleep!

September 7, 2022
Unprompted review
Rated 5 out of 5 stars

Dreams in Kew is a dream

I wish you to know that you Dreams in Kew has exceptional employees.
Their calm, patient manner is a great help. Their knowledge of the bed and mattress range and their remarkable problem-solving abilities are rare indeed.
If the quality of a firm's employees is an indication of future success, then the Dreams in Kew has a very bright future.

June 14, 2022
Unprompted review
Rated 5 out of 5 stars

A very good experience

A very good experience with a salesman who made us feel at ease, unhurried and without any pressure to purchase. We are extremely happy with our choice of mattress and pillows and are looking forward now to the delivery and hopefully much a more comfortable nights sleep.

May 13, 2022
Unprompted review
Rated 5 out of 5 stars

Professional

Professional, knowledgeable and listen to the customer. I would certainly recommend dreams for choice and quality, and great offers make it affordable. I entered the store very confused but the fabulous staff made me feel at ease and found me exactly what I was looking for and within my price range.

April 19, 2022
Unprompted review
Rated 5 out of 5 stars

I had a nice experience shopping at Dreams!

I had a nice experience shopping for a mattress at Dreams….I walked in and told them exactly what I wanted. I was shown some alternatives,and chose above my intended budget because it felt the most comfortable. Then the price turned out to be less than expected - a surprise! So I opted for Bedcover warranty,and got a mattress protector and help with the recycling. What a great Dream Team! Very Happy !

April 17, 2022
Unprompted review

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